Polycom SoundStation 2W User Manual/Administrator Manual
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Polycom SoundStation 2W User Manual/Administrator Manual

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Summary of Contents for Polycom SoundStation 2W

  • Page 1 User Guide and Administrator Guide...
  • Page 2 IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to people. • Read and understand all instructions. possible that this spark could ignite heavy concentrations of gas.

  • Page 3: Table Of Contents

    Table of Contents Thank You ..........5 Overview ..........5 Parts List ..........6 Setting up SoundStation2W™ ....7 Features ..........9 LED Indicators ..................9 Buttons ....................9 Understanding the Display ............... 9 Wireless Technology ................10 Security....................10 Mobile Phone Mode................
  • Page 4 Table of Contents Troubleshooting ........26 No Signal....................26 No Dial Tone ..................26 Does Not Ring..................26 Flickering LCD ..................26 Keypad Input Doesn’t Register............... 26 Muffled or “in a well” Reception ............26 Short Silences, Echoes, or Clipped Speech ..........27 Physical Damage ...................

  • Page 5: Thank You

    Thank You Thank you for choosing the Polycom is prepared for configuring your SoundStation2W™. In this User SoundStation2W™ telephone. Lastly, Guide, you will find everything you it is important that you read the Parts need to quickly set up, use, and man- List, and the Safety Notices section in age your new conference telephone.

  • Page 6: Parts List

    Parts List The following items are included ceived each item. If you are missing in your SoundStation2W™ pack- any items, please contact your age. Check this list before instal- SoundStation2W™ reseller. lation to ensure that you have re- SoundStation2W™ console Battery pack -2 Cell Pack for SoundStation2W™...

  • Page 7: Setting Up Soundstation2W

    Setting up SoundStation2W™ Analog telephone line Connect base station to power and analog phone line. BONG! 555- 1212 Ready Ready SPDIAL P HBOOK REDIAL Install battery. Wait for phone to regis- ter to base station. Ready State SoundStation2W™ will display a power up.

  • Page 8: Mounting Options

    Mounting Options Both the base station and the console can be wall mounted if desired. The base station can also be mounted under a table. The appropriate mounting screw holes are provided on the back surfaces. The console can also be locked in place using a standard laptop security cable.

  • Page 9: Features

    Features LED Indicators The LEDs located on the top of your SoundStation2W™ indicate the current status of your confer- ence telephone: Green - your call is in progress. Blinking green - a call is incoming. Red - your call is muted. Blinking Red - your call is on hold.

  • Page 10: Wireless Technology

    Wireless Technology SoundStation2W™ uses 2.4 GHz base station act as both transmitters WDCT (Worldwide Digital Cord- and receivers. The console will only less Telecommunications) standard reassemble the signal sent from its technology. WDCT is a widely used matching base station and vice versa. wireless technology in North Amer- Accordingly, the console will operate ica.

  • Page 11: Mobile Phone Mode

    Mobile Phone Mode is an additional ► No calls can be made via new mode of operation offered by the SoundStation2W™ while a SoundStation 2W™. This feature enables mobile phone is connected to the SoundStation2W™. you to combine the convenience of a ►...

  • Page 12: Using Soundstation2W

    Using SoundStation2W™ ► For best performance, charge the console for a full charging cycle (4 hours for BASIC, 8 hours for EX) prior to first use. Placing a Call SoundStation2W™ allows you to place a call over an analog line or through an analog terminal adapter (ATA). Several methods are available to initiate a call.

  • Page 13: Ending A Call

    Ending a Call To end a call, press the key. Call Hold When a call is on hold, you cannot hear your remote party, and they cannot hear you. ►To place a call on hold, press the soft key. The LEDs on the HOLD top of your SoundStation2W™...

  • Page 14: Redial

    Redial SoundStation2W™ stores the number that was last dialed. This number can be recalled using the soft key. REDIAL ► Press the . The last REDIAL soft key number called will be displayed and dialed. ► Press the key and then the soft key.

  • Page 16: Ring Type Selection

    Ringer Type Selection ► Press the Exit button to cancel 1. Press the Menu button and choose Settings and press the this change. Select button. 2. Cycle through the options using the Scrolling buttons and choose Ringer Type, and then press the Select button.

  • Page 17: Conferencing - Using The Button

    Conferencing - using the button If your telephone system supports multi-party call conferencing, then you can establish multi-party calls with your SoundStation2W™. ►Check with your System Ad- ►Your System Administrator ministrator to determine the may need to activate multi- number of parties that can be party conferencing features or conferenced together.

  • Page 18: Bridge Soft Key

    Bridge Soft Key You may program the telephone number of your ►The SPEED DIAL soft key will preferred conferencing bridge vendor into the not display when the bridge SoundStation2W™ so that it is immediately number is configured. available. Programming the Bridge number 1.

  • Page 19: Phone Book

    Placing a call using the Bridge soft key 1. Press the soft key. BRIDGE 2. The programmed number is auto- matically dialed and a call is placed to your preferred bridge vendor. Phone Book You can use the Phone Book to store a Selecting the soft key displays PH BOOK...
  • Page 20 Adding an entry 1. Press the soft key and PH BOOK then the soft key. 2. Enter information in the Name, Ph# (telephone number includ- ing any prefixes, such as 9 and/or 1), and Co (company) field using the alphanumeric keys on the dial pad.

  • Page 21: View System Information

    Deleting an entry 1. Choose the entry you wish to delete and press the Select button. 2. Press the soft key. Press REMOVE soft key to remove or the soft key to leave the menu CANCEL without removing. View System Information This feature displays the following information about the SoundStation2W™: Location and Number, System Information, and Registration Information.

  • Page 22: Standby Mode

    Standby Mode The phone has an automatic power save ► Standby mode saves power but is function to extend battery operated usage. not an “Off” function. If you want The product will switch into Standby with- to fully turn the unit off, unplug the in one minute of being in an idle inactive battery.

  • Page 23: Charging

    Charging SoundStation2W™ operates on a Typical talk time and standby time are rechargeable lithium ion battery. The shown here: battery needs to be recharged peri- 2 cell battery 4 cell battery odically. Use the supplied charger Charge Time 4 hours 8 hours to recharge the battery while it is Talk Time...

  • Page 24: Auxiliary Audio Output

    Auxiliary Audio Output SoundStation2W™ allows the speaker output to be routed to an external recording device. The external recording device should be connected to the base station. 1. Connect an external recording device, such as a cassette tape recorder, via the auxiliary jack on the base station.

  • Page 25: Paging The Console

    LCD Message Summary The following messages are displayed on the console LCD to represent various usage conditions. LCD Message What it means: What you will see: Ready Phone is in idle state and ready to make calls. Idle screen. No Signal Signal strength is too weak to carry a call.

  • Page 26: Troubleshooting

    Troubleshooting No Signal “No Signal” is displayed when the console loses contact with the base. Verify the following: ► If the console and base station ► Check that the base station is are separated by multiple brick powered up. ► Make sure that the console is walls, this will reduce the avail- able range between the base and not out of the allowed range...

  • Page 27: Short Silences, Echoes, Or Clipped Speech

    ► To avoid excessive noise around ► The other parties may be using SoundStation2W™, move com- non-Polycom equipment which puters, projectors, papers, cups, may cause strange audio. ► Try calling again; a different line and other noise-producers away from the console.
  • Page 28 Administrator Guide SoundStation2W™ Administrator Guide - 28...

  • Page 29: Administrative Setup - Overview

    Administrative Setup - Overview The Administrative Setup menu consists of the following options. If desired, you can set a passcode to access the administrative options on the SoundStation2W™. There will not be any passcode required when you first use the phone. Location: Location Name Enter a name for the SoundStation2W™’s location,...

  • Page 30: Passcode

    Exit button if you choose not to save the passcode. ►Record the passcode. If the passcode is forgotten, contact Polycom Support at www.polycom.com/support and click on “How to Contact Support and Service” for your local support contact information. Remove a passcode: Removing the passcode removes the requirement for an access passcode for the Admin Setup menu.

  • Page 31: Location Information

    Exit button if you choose not to save the passcode. ► Record the passcode. If the passcode is forgotten, contact Polycom Support at www.polycom.com/ support and click on “How to Contact Support and Service” for your local support contact informa- tion.
  • Page 32 2. Choose Location Name using the Scrolling buttons, and press the Select button. Enter a location name using the dial pad. This name will be displayed when “Location Name and Number” submenu of “This Phone” menu is selected from the main menu. ►If you make an error, press the soft key to erase the error.

  • Page 33: Phone System

    Phone System Caller ID* You can turn Caller ID on or off. By default, Caller ID is on. 1. Press the Menu button, choose Admin Setup and press the Select button, enter passcode (if required) and press the soft key. ENTER Choose Phone System using the Scrolling buttons, and press the...

  • Page 34: Diagnostics

    You may test the SoundStation2W™’s low or high sample, despite appropri- microphones to ensure that they are ately controlled input, contact Polycom working optimally. Technical Support. 1. Press the Menu button, choose 3. Choose any microphone using...

  • Page 35: Restore Defaults

    CANCEL or the Exit button to return to the Diagnostics submenu. Software Upgrade Please refer to the SoundStation2W™ section of the Polycom website at www.polycom.com for information on software upgrades. SoundStation2W™ Administrator Guide - 35...

  • Page 36: Specifications And Warranty Information

    Specifications and Warranty Information...

  • Page 37: Limited Warranty And Limitation Of Liability

    (30) days after Polycom receives the under normal use and service, for one year defective product, and Polycom will retain from the date of purchase from Polycom or risk of loss or damage until the item is its authorized reseller.

  • Page 38: Service Agreements

    Service Agreements If you purchased your product from a assistance or information on service Polycom Authorized Reseller, contact programs, please visit Polycom’s web- the Authorized Reseller for informa- site at www.polycom.com and select tion about service agreements appli- the Support menu.

  • Page 39: Fcc Rules

    Polycom Inc. could void the communications. However, there is user’s authority to operate the equipment. no guarantee that interference will not...

  • Page 40: Ring Equivalency Number (Ren)

    equipment causes harm to the net- The telephone company may make  work, the telephone company will changes to its facilities, equipment, notify you in advance that temporary operations or procedures that could discontinuance of service may be re- affect the operation of the equipment. quired.

  • Page 41: Exhibit J - Customer Information

    SoundStation2W™, for repair or warranty information, please contact The REN is used to determine the quantity Polycom Inc. (1.408.526.9000). If the of devices that may be connected to the equipment is causing harm to the tele- telephone line. Excessive RENs on the...
  • Page 42 Connection to party line service is subject IMPORTANT: The antenna used for this to state tariffs. (Contact the state public transmitter must be installed to provide a utility commission, public service commis- separation distance of at least 20 centi- sion or corporate commission for informa- meters from all persons and must not be tion.) co-located or operating in conjunction with...
  • Page 43 Pleasanton, CA 94588 Polycom ® , SoundStation ® , and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. SoundStation2W™ is a registered trademark of Polycom, Inc. ©2004 Polycom, Inc. All Rights Reserved.

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