Grandstream Networks GXP1620 User Manual
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Grandstream Networks GXP1620 User Manual

Grandstream Networks GXP1620 User Manual

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Download this manual See also: Administration Manual, Configuration Manual
GXP1620 User Manual
(Automatic Provisioning Version)
Ver1.0.1 2017/08/22 created
Copyright © 2017 cloudippbx.com

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Summary of Contents for Grandstream Networks GXP1620

  • Page 1 GXP1620 User Manual (Automatic Provisioning Version) Ver1.0.1 2017/08/22 created Copyright © 2017 cloudippbx.com...
  • Page 2 Thank you for purchasing Grandstream GXP1620. Make sure and acknowledge that you have read this manual before using GXP1620. Disclaimer • This document is subject to change without prior notice. • A possibility of noise, broken voice, or disconnection may occur because of customers’ or our network environment.
  • Page 3 GXP1620 GXP1620 is a phone device that can be used with our service. It cannot be used as a typical phone. The customer must subscribe to an Internet Service Provider to be able to use the device. Customer with no broadband router feature must provide a separate broadband router.
  • Page 4 GXP1620 Keypad Buttons Line1/Line2 Switch between LINE1 and LINE2 Page/Intercom Page/Intercom If the intercom number has set, call this number directly If the intercom number has not set, press this key will have no effect Hold Place active call on hold, resume the call on hold.

  • Page 5: Automatic Provisioning

    Automatic Provisioning Provisioning is a service that we provide to automatically configure your device via HTTPS. Just make sure your device’s network and provisioning settings are configured correctly and it will fetch the latest settings every time it is rebooted. Advantages of provisioning include, but are not limited to, (1) Device can be easily configured by simply setting it to be provisioned through our server, and (2) If you own multiple devices, they can be simultaneously provisioned as long as they properly connected to your network.

  • Page 6: Provisioning Configuration

    Provisioning Configuration ① Obtain Device Mac Address. Grandstream devices are assigned with a unique MAC address in the format of 000BXXXXXXXX where X is any digit from 0 to 9. MAC address will be used to identify the device during the provisioning process. The MAC address can be retrieved in various ways.
  • Page 7 Provisioning Configuration ② Register Device MAC Address. 1. Access the customer management page via web brower. 2. Click [Grandstream Provisioning] on left menu or hover over [Settings] then click [Grandstream Provisioning]. 3. Search the unique to which the device will be assigned to and enter the MAC address obtained from Step 1 in Grandstream Device MAC Address.
  • Page 8 Provisioning Configuration ③ Create provisioning settings for your circle. Continue with the next steps only if you want to create your own provisioning settings. Otherwise, default provisioning settings will be automatically created upon the first provisioning request from your circle. You can change these settings later if you wish to. 1.
  • Page 9 Provisioning Configuration ④ Device configuration. 1. Verify device’s IP address. Press soft key [NextScr] twice to view device’s IP address. 2. Open a web browser and enter the device’s IP address on the URL field. Format: [http://IP Address] 3. Type password and click [Login]. Default password: admin 4.
  • Page 10 Provisioning Configuration Upgrade via: Select HTTPS. Config Server Path: Enter the URL of Provisioning Server as shown on Provisioning Settings page in Step 3. Once done, click [Save and Apply] then click [Reboot]. ※ Rebooting of device may take a few minutes and device might reboot more than once during the process. Please ※...
  • Page 11 Provisioning Configuration ⑤ Confirm device registration on customer management page. 1. Go to [Unique List] 2. Search the unique to which the device was assigned. icon indicates that the settings were loaded successfully; device is registered and can now be used. shown if the device was not able register due to provisioning or other unexpected error.
  • Page 12 Enable Firmware Upgrade (Optional) 1. Verify device’s IP address. Press soft key [NextScr] twice to view device’s IP address. 2. Open a web browser and enter the device’s IP address on the URL field. Format: [http://IP Address] 3. Type password and click [Login]. Default password: admin 4.
  • Page 13 Backup Device Settings (Optional) Perform these step to manually backup the settings of your device. 1. Verify device’s IP address. Press soft key [NextScr] twice to view device’s IP address. 2. Open a web browser and enter the device’s IP address on the URL field. Format: [http://IP Address] 3.
  • Page 14 Restore Device Settings (Optional) Perform these step to restore your device from a backup file that you have created. 1. Verify device’s IP address. Press soft key [NextScr] twice to view device’s IP address. 2. Open a web browser and enter the device’s IP address on the URL field. Format: [http://IP Address] 3.
  • Page 15 Restore Device Settings (Optional) 7. Upload process will begin immediately. Closing the progress window will terminate the upload operation. 8. A window will appear denoting that the operation was completed successfully. ※ You must enter the passwords for the account manually since SIP account password is not included in backup file. Copyright ©...

  • Page 16: Safety Precautions

    Safety Precautions This manual contains precautions to assure user’s safety while using this product. If the precautions are disregarded, the extent of consequences is presented below. This indicates that ignoring or mishandling of this notice might result to death or serious injury to the person. WARNING WARNING This indicates that ignoring or mishandling of this notice might result to harm to the person.

  • Page 17: Troubleshooting

    Troubleshooting Please check this troubleshooting procedure before requesting a repair. If the problem doesn’t get resolved, please contact us. PROBLEM PROBLEM CAUSE CAUSE SOLUTION SOLUTION General Failure Plug and Unplug from the power source. (Do this for few times). Wait for at least one minute before plugging the device.

  • Page 18: Device Reset

    Device Reset Note that previous configurations will be lost after the initialization process. You need to set all the required settings again to use your device. 1. Press the [MENU] [●] button 2. Select [Config] 2. Select [Config] 3. Select [Factory Reset] and confirm by selecting [OK] ※...

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