SMA SUNNY ISLAND 4.4M Operating Manual page 172

15 Troubleshooting
Event number Message, cause and corrective measures
10348 Webconnect error: No reply to request to STUN server
It is likely that there is an error in the network settings.
Corrective measures:
10349 Webconnect error: No reply to SIP option packs
It is likely that there is an error in the network settings or a Sunny Portal maintenance mes-
sage is present.
Corrective measures:
10350
Webconnect error: Registration rejected by SIP registrar
It is likely that there is an error in the network settings.
Corrective measures:
10351
Unknown SIP registry
It is likely that there is an error in the network settings.
Corrective measures:
172 SI44M-80H-12-BE-en-10
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
• If a Sunny Portal maintenance message is present, wait until the maintenance has been
completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
SMA Solar Technology AG
Operating Manual