Troubleshooting - Napoleon NEFL32CHS Installation And Operation Manual

WARNING
!
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service and
repair this electric appliance.
sympton
Dim or no fl ame Flame brightness not selected.
Flame LEDs are burnt out.
Main PCB board burnt out.
Ember bed is not Brightness not selected.
glowing or dimming.
Ember LEDs are burnt out.
Main PCB board burnt out.
No warm air coming Heater setting not selected.
out of appliance.
Heater has been locked out.
Room temperature is higher
than appliance setting (if set to
room temperature).
Appliance has overheated
and safety thermal switch has
tripped.
Heater is burnt out
Appliance turns off House circuit breaker has
and will not turn on. tripped.
Appliance's fuse has blown.
Appliance has overheated
and safety thermal switch has
tripped.
Appliance will not Appliance is not plugged into
come on when an electrical outlet.
power button/switch
Hard wire connections are not
is put into the "on'
correct (if applicable).
position.
Appliance has overheated
and safety thermal switch has
tripped.
Circuit board is burnt out.
Remote control Low/dead batteries.
does not work.
Remote receiver malfunction.
Heater shuts off Room is too warm.
automatically
Flame does not Motor stalled/malfunction.
move.
Power failure. Appliance has returned to
default settings.
LED fl ashing. Appliance has overheated
and safety thermal switch has
tripped.
problem
See "operation" section.
Inspect the LED and replace, if necessary.
Inspect the Main PCB board and replace, if necessary.
See "operation" section.
Inspect the ember bed LEDs and replace, if necessary.
Inspect the Main PCB board and replace, if necessary.
See "operation" section.
See "operation" section.
Reset temperature setting.
Unplug power and turn off the circuit breaker. Allow for appliance to
cool for 15 minutes.
Inspect the blower and heater and replace, if necessary.
Reset house circuit breaker.
Replace the fuse.
Unplug power to turn off the circuit breaker, allow appliance to cool
for 15 minutes to reset the thermal switch, then plug in or turn it on.
Check plug and plug it in.
See "hard wiring installation" section.
Unplug power or turn off the circuit breaker, allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.
Inspect the circuit board and replace, if necessary.
Replace batteries in remote control.
Ensure remote receiver is not blocked. Replace control panel.
The heater has a built-in thermostat so it will shut off automatically
once the pre-set temperature is reached. It will also turn on
automatically if the room temperature drops below the pre-set
temperature.
Cycle on/off. If problem persists, consult dealer.
Re-program appliance to original settings (not applicable with all
appliances.)
Unplug power or turn off the circuit breaker. Allow appliance to cool
for 15 minutes, then plug in or turn the breaker on.

11.0 troubleshooting

troubleshooting
test solution
27.5
W415-2212 / 08.22.17
EN
29