About Your Music System - Sonos CONNECT:AMP Product Manual

Sonos Controller for Mac or PC
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About Your Music System

If you make a call to Sonos Customer Support, you may be asked for specific details regarding your Sonos system. You can
find this information by choosing one of the following options:
• Select About My Sonos System from the Settings menu on a handheld controller.
Or,
• Select About My Sonos System from the Help menu on the Sonos Controller for PC.
Or,
• Select About My Sonos System from the Sonos menu on the Sonos Controller for Mac.
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Off Powering up in reset mode
Sonos component fault warning
Sonos component fault shutdown
(mute)
Diagnostics mode
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The Sonos component is beginning to
experience a fault condition and will
reduce to 75% volume.
•
Check the Sonos component vents
for adequate cooling
•
Check for speaker short circuit
•
Mute and then unmute the Sonos
component
•
Unplug the Sonos component for
several minutes to allow it to cool
If the fault condition (above) is not
remedied, the Sonos component will
automatically mute itself to prevent
damage to the Sonos component.
You may be instructed to enter
Diagnostics mode by a technician
when you call Customer Support to
report a problem.
If you accidentally enter diagnostics
Mute
mode, press the button to exit.
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