Supra SL Owner's Manual page 100

Customer Assistance
The staff at Skier's Choice, Inc. is concerned with your complete
satisfaction. This includes the prompt resolution of any problems
that may arise during the warranty period. Normally, problems
encountered may be efficiently and effectively resolved by your
Supra Dealer. However, if a problem cannot be handled by the
Dealer or if a solution is not satisfactory to you as an Owner,
please follow these steps to get the matter resolved:
STEP ONE
Discuss the problem with a member of your Supra Dealer's
management staff. It is most likely that the problem will be
resolved at this level.
STEP TWO
If the Dealer management does not resolve the problem to
your satisfaction, please have the problem and all action taken,
documented by the Dealer, then contact the factory Customer
Service Representative at Skier's Choice, Inc.:
Skier's Choice, Inc.
1717 Henry G. Lane Street
Maryville, TN 37801
Toll Free: 800-970-3744
Tel: (865) 983-9924 Fax: (865) 983-9950
©2017 Skier's Choice, Inc.
Describe the original problem in detail to the Customer
Service Representative. Be prepared to furnish appropriate
documentation and the reasons why service by the Dealer
was unsatisfactory. If further action is required to resolve the
problem, the Customer Service Representative will dictate
the appropriate action.
STEP THREE
Finally, if after following these steps and providing
documentation and after obtaining necessary authorization
from the Customer Service Representative to take additional
action, the problem is still not resolved to your satisfaction,
the President of Skier's Choice, Inc. will personally review the
problem and make a determination concerning a resolution.
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