Emergency Call - Mercedes-Benz S-Class Coupe Operator's Manual

Features
278
The indicator lamp in one or more of the fol-
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lowing buttons continues to light up red after
the system self-diagnosis:
SOS button
-
F Roadside Assistance call button
-
ï MB Info call button
-
The Inoperative
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Activated message appears in the multi-
function display after the system self-diagno-
sis.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In the
event of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest author-
ized Mercedes-Benz Center or contact the fol-
lowing service hotlines:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372) or
1-866-990-9007

Emergency call

Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if:
you see smoke inside or outside of the vehi-
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cle, e.g. if there is a fire after an accident
the vehicle is on a dangerous section of
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road
the vehicle is not visible or cannot easily be
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seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
( page 277).
Y
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
or the Service Not
gered. You cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the
Connected message appears in the multifunc-
tion display.
All important information relating to the emer-
gency is transferred, for example:
current location of the vehicle (as determined
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by the GPS system)
vehicle identification number
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information on the severity of the accident
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Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
lished between the Customer Assistance Center
and the vehicle occupants.
If the vehicle occupants respond, the
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Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
If there is no response from the vehicle occu-
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pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
message
Call