Chapter 6: Troubleshooting - Scientific Atlanta WebSTAR DPR2320 User Manual

C h a p t e r 6 :
C h a p t e r 6 :
If the suggested solutions in this section do not resolve your issue, contact your system administrator
or Internet service provider.
Can I use the same cable line for TV and cable modem?
A. Yes, the TV and cable modem uses the cable line. You need a splitter to use them at the same time. Ask Cable
Company to install the splitter for you to avoid signal degradation.
My cable modem cannot get a solid green light on the Status LED when I connect the
cable back.
A. The cable modem lost the signal during the disconnection period and it will keeps scanning
other available signal. When you connect the cable back, it might take a while to find the
correct channel. You can power cycle the modem to speedup the process since modem will
remember the channel last time and it will start from that channel at startup.
How do I see my IP address?
A. If you are using Windows 95/98/Me, the winipcfg command will show you to IP address of the PC connected to
the cable modem. Notice that even though you seem get the same address all the time, it may still be a dynamic
address.
I have a cable modem. How can I make it work?
A. Basically, modem is plug and play. You can just connect the modem and you are ready to go if you have the
subscription. For ensure good signal for your cable modem, you should ask your cable provider to install the
cable modem for you.
Cannot Establish Wireless Link to WebSTAR Cable RG
A. If you cannot establish an association with the Cable RG
T r o u b l e s h o
T r o u b l e s h o
•
Make sure the power to the Cable RG is connected and turned on (LED
will light on the Wireless).
•
Make sure the Cable RG and wireless clients are configured with the same
SSID.
•
Make sure the Wired Equivalent Privacy is correctly configured for both
Cable RG and your wireless LAN card.
Note: For some cards, only Open-key can be selected as authentication
algorithm!
•
Reboot the Cable RG if necessary.
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WebSTAR Cable RG
User Manual