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Scientific Atlanta DPR2325 User Manual

Cable modem gateway with wireless access point
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August 2006
DPR2325, EPR2325, DPR2320, and EPR2320
Cable Modem Gateway with Wireless Access
Point User's Guide
In This Document
IMPORTANT SAFETY INFORMATION ............................................................... 3
FCC Compliance......................................................................................................... 9
Introduction .............................................................................................................. 10
What's In the Carton? .............................................................................................. 12
DPR2320 and EPR2320 Front Panel Description.................................................. 13
DPR2320 and EPR2320 Back Panel Description................................................... 14
DPR2325 and EPR2325 Front Panel Description.................................................. 15
DPR2325 and EPR2325 Back Panel Description................................................... 16
What Are the System Requirements for Internet Service? ................................. 18
How Do I Connect My Devices to Use the Internet?........................................... 21
How Do I Configure TCP/IP Protocol? ................................................................ 23
How Do I Install USB Drivers?............................................................................... 26
How Do I Select and Place Ethernet Network Devices?..................................... 29
How Do I Connect Ethernet Network Devices? .................................................. 30
What Are the Requirements for USB Network Devices? ................................... 32
How Do I Select and Place USB Network Devices? ............................................ 33
How Do I Connect USB Network Devices?.......................................................... 34
How Do I Troubleshoot My Internet Service Installation .................................. 36
How Do I Select and Place Wireless Network Devices?..................................... 40
How Do I Install Wireless Network Devices? ...................................................... 41

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  • Page 1: Table Of Contents

    DPR2320 and EPR2320 Front Panel Description..........13 DPR2320 and EPR2320 Back Panel Description........... 14 DPR2325 and EPR2325 Front Panel Description..........15 DPR2325 and EPR2325 Back Panel Description........... 16 Where Is the Best Location for My Cable Modem Gateway? ......17 What Are the System Requirements for Internet Service? .........
  • Page 2 How Do I Configure the Cable Modem Gateway? ..........43 Having Difficulty?....................112 Tips for Improved Performance ................115 DPR2320 and EPR2320 Front Panel Status Indicator Functions...... 116 DPR2325 and EPR2325 Front Panel Status Indicator Functions...... 119 Notices ........................122 4011533 Rev A...

  • Page 3: Important Safety Information

    IMPORTANT SAFETY INFORMATION IMPORTANT SAFETY INFORMATION Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
  • Page 4 IMPORTANT SAFETY INFORMATION Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
  • Page 5 IMPORTANT SAFETY INFORMATION Heed All Warnings Adhere to all warnings on the product and in the operating instructions. Read, Retain, and Follow These Instructions Carefully read all safety and operating instructions before operating this product. Follow all operating instructions that accompany this product. Retain the instructions for future use. Give particular attention to all safety precautions.
  • Page 6 IMPORTANT SAFETY INFORMATION Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to replace your obsolete outlet. Overloading WARNING: Avoid electric shock and fire hazard! Do not overload mains AC outlets and...
  • Page 7 IMPORTANT SAFETY INFORMATION Selecting a Proper Location WARNING: Avoid personal injury and damage to this product! An unstable surface may cause this product to fall. Place this product on a stable surface. The surface must support the size and weight of this product.
  • Page 8 IMPORTANT SAFETY INFORMATION Service Warnings Servicing This Product WARNING: Avoid electric shock! Opening or removing the cover may expose you to dangerous voltages. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel. Do not open the cover of this product. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only.

  • Page 9: Fcc Compliance

    Cable Modem Gateway with Wireless Rules. Operation is subject to the following two Access Point conditions: 1) the device may not cause DPR2325, EPR2325, DPR2320, or EPR2320 harmful interference, and 2) the device must Scientific-Atlanta, Inc. accept any interference received, including...

  • Page 10: Introduction

    Introduction Introduction Welcome to the exciting world of home and office networking. Your new DPR2325, EPR2325, DPR2320, or EPR2320 Cable Modem Gateway allows several users to share one high-speed broadband connection across multiple PCs, laptops, digital cameras, personal data assistants (PDAs), and Internet devices. The cable modem gateway makes sharing files and photos with your family and friends hassle free.
  • Page 11 Introduction Allows automatic software upgrades by your service provider Assures a broad range of interoperability with most service providers by complying with Data Over Cable System Interface Specifications (DOCSIS) 1.0, 1.1, and 2.0 standards along with CableHome 1.0 or CableHome 1.1 specifications 4011533 Rev A...

  • Page 12: What's In The Carton

    When you receive your cable modem gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPR2325 or EPR2325 Cable One DPR2320 or EPR2320 Cable Modem Gateway with...

  • Page 13: Dpr2320 And Epr2320 Front Panel Description

    DPR2320 and EPR2320 Front Panel Description DPR2320 and EPR2320 Front Panel Description The front panel of your cable modem gateway provides LED status indicators that indicate how well and at what state your cable modem gateway is operating. See DPR2320 and EPR2320 Front Panel Status Indicator Functions (on page 116), for more information on front panel LED status indicator functions.

  • Page 14: Dpr2320 And Epr2320 Back Panel Description

    Do not use unless directed to do so by your service provider. ETHERNET—One (DPR2320 and EPR2320 modems) or four (DPR2325 and EPR2325 modems) RJ-45 Ethernet ports connect to the Ethernet port on your PC or to your home network USB—2 Mbps USB port connects to the USB port on your PC CABLE—F-Connector connects to an active cable...

  • Page 15: Dpr2325 And Epr2325 Front Panel Description

    The front panel of your cable modem gateway provides LED status indicators that indicate how well and at what state your cable modem gateway is operating. See DPR2325 and EPR2325 Front Panel Status Indicator Functions (on page 116), for more information on front panel LED status indicator functions.

  • Page 16: Dpr2325 And Epr2325 Back Panel Description

    DPR2325 and EPR2325 Back Panel Description DPR2325 and EPR2325 Back Panel Description The following illustration shows the description and function of the back panel components of the DPR2325 and EPR2325. Important! Do not connect your PC to both the Ethernet and USB ports at the same time.

  • Page 17: Where Is The Best Location For My Cable Modem Gateway

    Where Is the Best Location for My Cable Modem Gateway? Where Is the Best Location for My Cable Modem Gateway? The ideal location for your cable modem gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem gateway.

  • Page 18: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 19: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.
  • Page 20 How Do I Set Up My High-Speed Internet Access Account? I Already Have an Existing High-Speed Internet Access Account If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC addresses of the cable modem gateway.

  • Page 21: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem gateway to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 22 How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.

  • Page 23: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem gateway in Microsoft Windows or Macintosh environments.
  • Page 24 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 25 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 26: How Do I Install Usb Drivers

    How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem gateway.
  • Page 27 How Do I Install USB Drivers? Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to continue the installation. Click Yes to continue the installation.

  • Page 28: What Are The Requirements For Ethernet Network Devices

    What Are the Requirements for Ethernet Network Devices? What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The Scientific Atlanta cable modem gateway can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported is by the cable modem gateway is 63.

  • Page 29: How Do I Select And Place Ethernet Network Devices

    How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem gateway. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 30: How Do I Connect Ethernet Network Devices

    How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem gateway. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 31 How Do I Connect Ethernet Network Devices? WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem gateway before attempting to connect to any device. To avoid personal injury, follow these steps in the exact order shown.

  • Page 32: What Are The Requirements For Usb Network Devices

    What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the cable modem gateway to maintain optimal network performance.

  • Page 33: How Do I Select And Place Usb Network Devices

    How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem gateway. These include desktop computers, laptop computers, devices with USB ports, and USB adapters.

  • Page 34: How Do I Connect Usb Network Devices

    How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem gateway. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 35 How Do I Connect USB Network Devices? WARNING: Hazardous electrical voltages can be present on any connected wiring. USB wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem gateway before attempting to connect to any device.

  • Page 36: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your cable modem gateway AC power is properly inserted into an electrical outlet. Verify that your cable modem gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
  • Page 37 How Do I Troubleshoot My Internet Service Installation? My cable modem gateway does not register a cable connection The cable modem gateway works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem gateway will not function properly.
  • Page 38 How Do I Troubleshoot My Internet Service Installation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 39: What Are The Requirements For Wireless Network Devices

    What Are the Requirements for Wireless Network Devices? How Many Wireless Devices Can I Connect? The DPR2325 serves as a wireless access point (WAP). The WAP on the DPR2325 provides wireless network service to multiple wireless network devices. Contact your service provider for more information on the maximum number of wireless network devices to connect to the DPR2325 in order to maintain optimal network performance.

  • Page 40: How Do I Select And Place Wireless Network Devices

    How Do I Select and Place Wireless Network Devices? How Do I Select and Place Wireless Network Devices? You can use a large variety of wireless network devices with your cable modem gateway. These include computers, PDAs, etc. On the wireless network, all devices impact the characteristics of the network, because each device transmits a wireless signal.

  • Page 41: How Do I Install Wireless Network Devices

    How Do I Install Wireless Network Devices? How Do I Install Wireless Network Devices? Installing Wireless Network Devices You must install wireless network devices for use with your cable modem gateway. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 42 How Do I Install Wireless Network Devices? To install wireless network devices WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem gateway before attempting to connect to any device.

  • Page 43: How Do I Configure The Cable Modem Gateway

    How Do I Configure the Cable Modem Gateway? How Do I Configure the Cable Modem Gateway? To configure your cable modem gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your cable modem gateway to operate correctly.
  • Page 44 How Do I Configure the Cable Modem Gateway? About Your Modem Page Example The following illustration is an example of the About Your Modem page. About Your Modem Page Description The following table provides a description of each field within the About Your Modem page.
  • Page 45 How Do I Configure the Cable Modem Gateway? Field Name Description Cable Modem Status Lists one of the following possible current states of the modem: other notReady notSynchronized phySynchronized usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied 4011533 Rev A...
  • Page 46 How Do I Configure the Cable Modem Gateway? Setting Configuration Options Click the Setup tab located in the upper portion of the About Your Modem screen to access the Setup page. Use the Setup page to access the various configuration options for the cable modem gateway.
  • Page 47 How Do I Configure the Cable Modem Gateway? Setup Page Section Headings The Setup page is divided into the following section headings: Basic Settings Advanced Settings Firewall Parental Control Virus Protection Wireless In the Setup page, click the selections listed within these sections to access the WebWizard page for that selection.
  • Page 48 How Do I Configure the Cable Modem Gateway? Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup page. Field Name Description Options Use this page to enable or disable advanced features on your network IP Address Filtering Use this page to configure IP address filters.
  • Page 49 How Do I Configure the Cable Modem Gateway? Field Name Description DMZ Host Use this page to configure an IP address that is (Demilitarized Zone) visible to the wide area network (WAN). DMZ hosting is commonly referred to as “exposed host,”...
  • Page 50 How Do I Configure the Cable Modem Gateway? Field Name Description Save Configuration to Allows the user with network administrator Server access to save the configuration profile of the gateway to a TFTP server in the network. Once the profile is saved to a server, the configuration file can be downloaded and used to restore all the router settings of the gateway.
  • Page 51 How Do I Configure the Cable Modem Gateway? Virus Protection The following table provides a description of the pages available from within the Virus Protection section of the Setup page. Field Name Description Antivirus Setup Use this page to access a Web site that allows you to download a free evaluation copy of antivirus software to be installed on all PCs or computers connected to the cable modem gateway...

  • Page 52: Configuring Your Password Settings

    How Do I Configure the Cable Modem Gateway? Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up a password to restrict unauthorized persons from accessing to your cable modem gateway settings. Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page.
  • Page 53 How Do I Configure the Cable Modem Gateway? To set up your password To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Then, click Apply to save your password.
  • Page 54 How Do I Configure the Cable Modem Gateway? Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Example The following illustration is an example of the Basic Settings Enable/Disable time synchronization by Network Time protocol page. 4011533 Rev A...
  • Page 55 How Do I Configure the Cable Modem Gateway? Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Description The following table provides a description of the fields within the Basic Settings Enable/Disable time synchronization by Network Time protocol page. Field Name Description Current System Time...
  • Page 56 How Do I Configure the Cable Modem Gateway? Configuring the Default Network Settings You can use the default network settings, or if your system requires different settings to operate correctly, you can change the default network settings using the Setup Basic Settings - Network Configuration page. Note: If you are not familiar with the network configuration procedures detailed in this section, contact your service provider before you attempt to change any of the cable modem gateway default network configuration settings.
  • Page 57 How Do I Configure the Cable Modem Gateway? Setup Basic Settings - Network Configuration Page Example The following illustration is an example of the Setup Basic Settings - Network Configuration page. 4011533 Rev A...
  • Page 58 How Do I Configure the Cable Modem Gateway? Setup Basic Settings - Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings - Network Configuration page. Field Name Description LAN IP Displays the base IP address of the private home LAN and the Address WebWizard IP address.
  • Page 59 How Do I Configure the Cable Modem Gateway? Field Name Description Static IP Manual entry is required. Your ISP will provide the Mask information for you to enter into this field. Default Manual entry is required, your ISP will provide the Gateway information for you to enter into this field.
  • Page 60 How Do I Configure the Cable Modem Gateway? Setup Basic Settings - IP Management Page Example The following illustration is an example of the Setup Basic Settings - IP Management page. 4011533 Rev A...
  • Page 61 How Do I Configure the Cable Modem Gateway? Setup Basic Settings - IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings - IP Management page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server in the cable modem gateway Starting Local Address Displays the starting address used by the built-in...
  • Page 62 How Do I Configure the Cable Modem Gateway? Reserving IP Addresses Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP addresses. This feature allows you to assign a fixed IP address to any device in your network by setting static IP addresses in your PC or other network device.
  • Page 63 How Do I Configure the Cable Modem Gateway? Setup Basic Settings - Fixed CPE IP Assignment Page Example The following illustration is an example of the Setup Basic Settings - Fixed CPE IP Assignment page. Setup Basic Settings - Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page.
  • Page 64 How Do I Configure the Cable Modem Gateway? Function Keys Description Add Static IP Adds the Static IP address to the list of assigned IP addresses Remove Static IP Removes the Static IP address from the list of assigned IP addresses Restarting the cable modem gateway Use the Setup Basic Settings - Restart Cable Modem page to restart your cable...

  • Page 65: Saving Your Configuration

    How Do I Configure the Cable Modem Gateway? Saving Your Configuration Use the Setup Basic Settings - Save RG Configuration to Local PC page to save your current cable modem gateway configuration to the hard drive on your PC or to a floppy disk.
  • Page 66 How Do I Configure the Cable Modem Gateway? Enabling and Disabling Advanced Features Use the Setup Advanced Settings - Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the cable modem gateway default advanced options settings.
  • Page 67 How Do I Configure the Cable Modem Gateway? Field Name Description WAN Blocking Checking this box prevents the cable modem gateway from being visible to the WAN. For example, pings to the WAN IP address are not returned Ipsec PassThrough Checking this box allows applications that use IPSec (IP Security) to pass through the firewall PPTP PassThrough...
  • Page 68 How Do I Configure the Cable Modem Gateway? Configuring IP Address Filters Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the cable modem gateway default advanced IP filtering settings.
  • Page 69 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - IP Filtering Page Description Use this page to specify and enable a range of IP addresses that cannot have access to the Internet. Click Apply to apply and save your new IP address filter settings. Configuring MAC Address Filters Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters.
  • Page 70 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - MAC Filtering Page Example The following illustration is an example of the Setup Advanced Settings - MAC Filtering page. 4011533 Rev A...
  • Page 71 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - MAC Filtering Page Description Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings.
  • Page 72 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - Port Filtering Page Example The following illustration is an example of the Setup Advanced Settings - Port Filtering page. Setup Advanced Settings - Port Filtering Page Description Use this page to enter and enable the desired port filtering ranges and protocols in the appropriate fields, and then click Apply to apply and save your new port filtering settings.
  • Page 73 How Do I Configure the Cable Modem Gateway? Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings - Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC.
  • Page 74 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - Port Forwarding Page Example The following illustration is an example of the Setup Advanced Settings - Port Forwarding page. 4011533 Rev A...
  • Page 75 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. Note: For most widely used applications (including Microsoft X-Box Online Live), the built-in firewall automatically maps and opens ports required for that application while the application is in use.
  • Page 76 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings - Port Triggers page. 4011533 Rev A...
  • Page 77 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields. The following example illustrates how to use the port triggering feature to configure the Microsoft X-Box Online Live for Internet gaming.
  • Page 78 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings - DMZ Host Page Example The following illustration is an example of the Setup Advanced Settings - DMZ Host page. Setup Advanced Settings - DMZ Host Page Description Use this page to place a Private LAN IP device; for example, an FTP, Mail, or Web server directly on the Internet (bypassing the firewall).
  • Page 79 How Do I Configure the Cable Modem Gateway? Setup Firewall - Options Page Example The following illustration is an example of the Setup Firewall - Options page. 4011533 Rev A...
  • Page 80 How Do I Configure the Cable Modem Gateway? Setup Firewall - Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall - Options page. Note: If you make changes in any of the fields in the Setup Firewall - Options page, click Apply to apply and save your Firewall settings.
  • Page 81 How Do I Configure the Cable Modem Gateway? Field Name Description IP Flood Detection Blocks malicious devices that are attempting to flood devices or networks with illegal broadcast packets. Also referred to as “broadcast storm.” Firewall Protection Enables/disables the firewall. When the firewall is enabled, the firewall will allow most commonly used applications to automatically open IP ports and pass data without any special setup or manual port...
  • Page 82 How Do I Configure the Cable Modem Gateway? Setup Firewall - Event Logging Page Example The following illustration is an example of the Setup Firewall - Event Logging page. Setup Firewall - Event Logging Page Description The Setup Firewall - Event Logging page shows events captured by the firewall. The log displays the following items: Description of the event Number of events that have occurred...
  • Page 83 How Do I Configure the Cable Modem Gateway? Field Name Description Enable Email Allows you to enter the e-mail address of the person Address who monitors the firewall. When an event occurs, it will be logged and an email will be sent to this address automatically reporting the event.
  • Page 84 How Do I Configure the Cable Modem Gateway? Configuring Parental Control Use the Setup Parental Control - User Setup page to configure parental controls on the cable modem gateway, and to add or delete the individuals who are authorized to set parental controls. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the cable modem gateway default parental control settings.
  • Page 85 How Do I Configure the Cable Modem Gateway? Setup Parental Control - User Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - User Setup page. This page allows you to set up user profiles. Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user's profile.
  • Page 86 How Do I Configure the Cable Modem Gateway? Field Name Description Content Rule Select the Content Rule for the current user profile. Content Rules must first be defined by going to the Rules Configuration page. You can access the Rule Configuration page by clicking on the “Basic Rules”...
  • Page 87 How Do I Configure the Cable Modem Gateway? Configuring Parental Control Basic Rules Use the Setup Parental Control - Basic Setup page to select the rules that block certain Internet content and certain Web sites. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the cable modem gateway default parental control settings.
  • Page 88 How Do I Configure the Cable Modem Gateway? Setup Parental Control - Basic Setup Page Example The following illustration is an example of the Setup Parental Control - Basic Setup page. 4011533 Rev A...
  • Page 89 How Do I Configure the Cable Modem Gateway? Setup Parental Control - Basic Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Basic Setup page. This page allows you to create Internet access rules based on the content found in the URLs of Internet sites.
  • Page 90 How Do I Configure the Cable Modem Gateway? Function Keys The following function keys appear on the Setup Parental Control - Basic Setup page. Description Add Rule Adds and saves a new Rule to the list of content Rules Remove Rule Removes the selected rule from the content rule list Add/Remove Allows you to add new keywords to the list or to...
  • Page 91 How Do I Configure the Cable Modem Gateway? Configuring Parental Control Advanced Settings Use the Setup Parental Control - Advanced Settings page to configure parental control rules that apply to the home network. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the cable modem gateway default parental control settings.
  • Page 92 How Do I Configure the Cable Modem Gateway? Setup Parental Control - Advanced Settings Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Advanced Settings page. Note: A subscription is required. You must subscribe to the Parental Control Service by clicking on the link displayed on the Setup Parental Control Advanced Settings page.
  • Page 93 How Do I Configure the Cable Modem Gateway? Configuring Parental Control Time of Day Access Filters Use the Setup Parental Control - Time of Day Access Filter page to configure Web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select on this page.
  • Page 94 How Do I Configure the Cable Modem Gateway? Setup Parental Control - Time of Day Access Filter Page Example The following illustration is an example of the Setup Parental Control - Time of Day Access Filter page. Note: The cable modem gateway uses the network time of day clock that is managed by your data service provider.
  • Page 95 How Do I Configure the Cable Modem Gateway? Function Keys The following function keys appear on the Setup Parental Control - Time of Day Access Filter page. Description Allows you to add a new Time of Day access filter or rule.
  • Page 96 How Do I Configure the Cable Modem Gateway? Setup Parental Control - Event Log Page Example The following illustration is an example of the Setup Parental Control - Event Log page. Setup Parental Control - Event Log Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Event Log page.

  • Page 97: Configuring Virus Protection

    How Do I Configure the Cable Modem Gateway? Configuring Virus Protection Use the Setup Virus Protection - Antivirus Setup page to access a Web site that allows you to download a free evaluation copy of antivirus software. Important! The antivirus software must be installed on all PCs or computers that are connected to the cable modem gateway.
  • Page 98 How Do I Configure the Cable Modem Gateway? Configuring Your Wireless Access Point Parameters Use the Setup Wireless - Basic page to configure your wireless access point (WAP) parameters, included SSID and channel number. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the cable modem gateway default wireless basic settings.
  • Page 99 How Do I Configure the Cable Modem Gateway? Setup Wireless - Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Basic page. Note: If you make changes in the Setup Wireless - Basic page, click Apply to apply and save your wireless basic settings.
  • Page 100 How Do I Configure the Cable Modem Gateway? Configuring Your Wireless Network Security and Encryption Parameters Use the Setup Wireless - Security page to configure your WAP wireless equivalent privacy (WEP) encryption keys and authentication. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the cable modem gateway default wireless security settings.
  • Page 101 How Do I Configure the Cable Modem Gateway? Setup Wireless - Security Page Example The following illustration is an example of the Setup Wireless - Security page. Setup Wireless - Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Security page.
  • Page 102 How Do I Configure the Cable Modem Gateway? Field Name Description Network Network Authentication allows only authorized Authentication users to gain access to your wireless network. Only users with an authorized user name, password, or pre-shared key are allowed access to the wireless network.
  • Page 103 How Do I Configure the Cable Modem Gateway? Field Name Description RADIUS Server Allows you to enter the IP address of the RADIUS server used for authentication and encryption key derivation. This field is used with 802.1x and WPA Network Authentication.
  • Page 104 How Do I Configure the Cable Modem Gateway? Field Name Description Shared Key Allows you to determine is Shared Key Authentication Authentication is used in the network. Shared Key Authentication can be used when there is no other network authentication in the network. Optional - (factory default) Wireless clients can associate with the wireless access point without authentication.
  • Page 105 How Do I Configure the Cable Modem Gateway? Field Name Description 128 Bit Keys Select these keys for use with Encryption Mode set 1 through 4 to 128-bit encryption. Enter 13-byte values for a Key. You do not have to set all four Keys. Usually only one is needed for a home network.
  • Page 106 How Do I Configure the Cable Modem Gateway? Function Keys Keys Description Generate WEP Keys Automatically generates four WEP keys based on the PassPhrase entry. Notes: For 64-bit WEP, four unique 64-bit WEP keys will be generated For 128-bit WEP, only one 128-bit WEP key will be generated.
  • Page 107 How Do I Configure the Cable Modem Gateway? Setup Wireless - Advanced Page Example The following illustration is an example of the Setup Wireless - Advanced page. Note: We recommend that you do not change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your service provider.
  • Page 108 How Do I Configure the Cable Modem Gateway? Field Name Description 54g Network Mode Allows you to optimize the performance of your wireless network using one of the following options: Max compatibility (factory default) Allows the access point to interoperate with both 802.11b and 802.11g wireless client devices and minimizes interference with nearby 802.11b wireless networks.
  • Page 109 How Do I Configure the Cable Modem Gateway? Field Name Description Beacon Interval Displays the time interval that the WAP uses to announce itself to remote devices. The Beacon Interval should be left at 100ms for compliance with most client cards.
  • Page 110 How Do I Configure the Cable Modem Gateway? Setup Wireless Access Control Page Example The following illustration is an example of the Setup Wireless - Access Control page. Setup Wireless - Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless - Access Control page.
  • Page 111 How Do I Configure the Cable Modem Gateway? Field Name Description Closed Network Allows you to disable or enable the network to access by wireless clients. When ON is selected, the access point does not broadcast the SSID. The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network.

  • Page 112: Having Difficulty

    Having Difficulty? Having Difficulty? Common Troubleshooting Suggestions The modem does not register a cable connection The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem gateway will not function properly. Contact your service provider to determine whether you are using the correct cable.

  • Page 113: Common Troubleshooting Issues

    Having Difficulty? Q. How does the cable modem gateway connect to my computer? A. The cable modem gateway connects to the USB port or the 10/100BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your service provider.
  • Page 114 Having Difficulty? The modem does not register a cable connection Verify that you have followed the procedures in How Do I Troubleshoot My Internet Service Installation? (on page 112). Your NIC card or USB interface may be malfunctioning. Refer to the troubleshooting information in the NIC or USB documentation provided with the device.

  • Page 115: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem gateway AC power is properly inserted into an electrical outlet.

  • Page 116: Dpr2320 And Epr2320 Front Panel Status Indicator Functions

    DPR2320 and EPR2320 Front Panel Status Indicator Functions DPR2320 and EPR2320 Front Panel Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel status indicators during power up, calibration, and registration on the network.
  • Page 117 DPR2320 and EPR2320 Front Panel Status Indicator Functions Normal Operations The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations. Step DPR 2320 and EPR2320 Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations...

  • Page 118: Special Conditions

    DPR2320 and EPR2320 Front Panel Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel status indicators during special conditions to show that you have been denied network access. DPR2320 and EPR2320 Front Panel LED Status Indicators During Special Conditions Front Panel Network Access Denied...

  • Page 119: Dpr2325 And Epr2325 Front Panel Status Indicator Functions

    Note: After the cable modem completes step 7 (Registration Completed), the modem proceeds immediately to Normal Operations. See Normal Operations (on page 120). DPR2325 and EPR2325 Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration Step →...
  • Page 120 DPR2325 and EPR2325 Front Panel Status Indicator Functions Normal Operations The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations. DPR2325 and EPR2325 Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations...
  • Page 121 DPR2325 and EPR2325 Front Panel Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel status indicators during special conditions to show that you have been denied network access. DPR2325 and EPR2325 Front Panel LED...

  • Page 122: Notices

    Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc. DPR2320, EPR2320, DPR2325, and EPR2325 are trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. an d certain other countries.

  • Page 123: Fcc Radiation Exposure Statement

    Notices FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be installed and operated with minimum distance of at least 7.8 in. (20cm) from all persons. 4011533 Rev A...

  • Page 124: For Information

    For Information For Information If You Have Questions If you have technical questions, call SciCare™ Broadband Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region Assistance Centers Telephone and Fax Numbers...
  • Page 126 Scientific Atlanta, A Cisco Company 770.236.5000 5030 Sugarloaf Parkway, Box 465447 www.scientificatlanta.com Lawrenceville, GA 30042 Product and service availability subject to change without notice. © 2006 Scientific-Atlanta, Inc. All rights reserved. Printed in United States of America August 2006 Part Number...

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