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T
G
ROUBLESHOOTING
UIDELINES
Blank Display
Blank Display
Keypad Does
Not Respond
Transactions
Fail To Process
30
VX 600
P
FOR THE I
HONE
When the VX 600 display screen does not show correct or clearly readable
information:
•
Check device power connection.
•
Remove and reapply power to the device.
•
Check if the iPhone is properly installed.
•
If the problem persists, contact your local VeriFone service provider.
If the keypad does not respond properly:
•
Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
Check if the iPhone is properly installed.
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the VX 600 card reader, the
black magnetic stripe on the card should face down and inward, toward the
iPhone and must be inserted from the top of the device (see
•
If the manual transaction does not work, proceed to
been activated by your service
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the MSAM cards are properly inserted (see
MSAM
Cards).
•
Contact your VeriFone distributor or service provider.
Check the Signal Strength On-screen (SoftPay)
•
Signal-strength indicator displays at least one bar to indicate connectivity to
radio network.
•
Ensure that the radio has been activated by your service provider.
3G/3G
I
G
S
NSTALLATION
UIDE
Transactions Fail To
Ensure that the radio has
provider..
Installing/Replacing
Figure
9).
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