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FAQ
198
Category Sub-Category
Recovery
Factory Reset
Solution
Recovery
Factory Reset
Solution
Question
How do I perform a factory
reset?
How can I perform a
factory reset if I can't
access the phone's setting
menu?
Answer
1. From the Home Screen, touch the Menu
Key
.
2. Touch Settings > Storage > Factory data
reset.
NOTE Touch the checkbox to also erase
all contents from your microSD card
when the phone is reset.
3. Read the warning and touch Reset
phone.
4. Touch Erase everything.
Attention:
If a factory reset is performed, all installed
application and user data will be erased.
Please remember to back up any important
data before performing a factory reset.
How to perform a factory reset:
1. Turn the power off.
2. Touch and hold the following keys at the
same time for 12 seconds: Power/Lock
+ the down Volume Key.
Key
3. Release the keys when you see the
screen message "Permanently Erase
User Data & Reset Settings?, press the
Power Key to confirm and any other key to
cancel."
4. Press the Power/Lock Key
confirm (or press any other key to cancel).
When you press the Power/Lock Key
to confirm, a pop-up appears asking
"Are you sure you want to continue with
erase?".
5. Press the Power/Lock Key
your phone will be restored to the factory
settings. To cancel, press any other key.
Attention:
If a factory reset is performed, all installed
applications and user data will be erased.
Please remember to back up any important
data before performing a factory reset.
to
and
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