Software Troubleshooting - HP 450 NG User Manual

Software troubleshooting

Symptom Possible solution
To resolve software
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problems, try these
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methods:
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Software programs
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are slow to respond
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Stop startup applications (such as messaging software and multimedia applications) from loading.
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NOTE:
Disable nonessential graphics capabilities.
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Updating device Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not
drivers solve your problem.
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Turn the computer off completely, and then turn it on again.
Update the drivers. See "Updating device drivers," in this table.
Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System
Restore" in this table.
Reinstall the software program or hardware driver. See "Software program and hardware driver reinstallation" in this
table.
Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data files that you have created. See
Close unnecessary software programs.
Run virus scans and other system tools when the computer is not in use.
Type msconfig in the taskbar search box, and then select System Configuration.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
From the General tab, select Selective startup.
Select the Startup tab, and then select Open Task Manager.
Select the startup items that you want to prevent from loading, and then select Disable.
NOTE: If you are unsure about an item, do not disable it.
If prompted, select Restart to restart the computer.
To enable a program to load at startup, restart the computer and reverse these steps.
Type file explorer in the taskbar search box, and then select File Explorer.
Right-click or tap and hold This PC, and then select Properties.
Select Advanced system settings.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
From the Advanced tab under Performance, select Settings.
From the Visual Effects tab, select Adjust for best performance, and then select OK.
Type device manager in the taskbar search box, and then select Device Manager.
Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM
drives).
Double-click or double-tap the specific item (for example, HP DVD Writer 640b).
Select the Driver tab.
To update a driver, select Update Driver, and then follow the on-screen instructions.
– or –
To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.
Backing up, restoring, and recovering on page 27.
Software troubleshooting 25