Custom Audio Electronics Q3X User Manual
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Custom Audio Electronics Q3X User Manual

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USER MANUAL
Q3X
CUSTOM S.p.A.

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Summary of Contents for Custom Audio Electronics Q3X

  • Page 1 USER MANUAL CUSTOM S.p.A.
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 4 WI-FI MODELS This statement refers only to Q3X with CC3000 embedded Wii module. This device complies with Part 15 of the FCC Rules. Opera- tion is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any...
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000001400...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 DESCRIPTION .
  • Page 8 7 SPECIFICATION ............. 61 7.1 Hardware speciications .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 12: Device Components

    2.2 Device components External view 1. Cover for paper compartment 7. USB port 2. Opening lever for paper compartment 8. Drawer port 3. Paper out 9. Power supply port 4. Status LED 10. ON/OFF key 5. FEED key 11. WiFi or Bluetooth board (only for WiFi models or Bluetooth) 6.
  • Page 13 Internal view 1. Sensor for printhead temperature 2. Sensor for paper end and black mark detection 3. Sensor for cover open...

  • Page 14: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 15: Key Functions: Power Up

    2.4 Key functions: power up POWER UP FEED Hold Hold down down Print the SETUP report FEED FEED Fast Fast Hold Hold push push down down enter the skip the SETUP MODE SETUP MODE FEED FEED Hold Hold Fast Fast down down push...

  • Page 16: Key Functions: Standby

    2.5 Key functions: standby STANDBY FEED advance the paper (manual feed)

  • Page 17: Status Lashes

    2.6 Status lashes The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. Standard models STATUS LED DESCRIPTION DEVICE OFF WHITE BLUE WHITE/BLU DEVICE ON: READY MODE RECEIVE DATA RECEPTION ERRORS BLUE...
  • Page 18 WiFi models and Bluetooth models STATUS LED DESCRIPTION DEVICE OFF DEVICE ON: READY MODE. WHITE BLUE CABLE COMMUNICATION ACTIVE AND/OR WHITE/BLU CABLE COMMUNICATION Wi-Fi OR BLUETOOTH DEACTIVATED RECEIVE DATA RECEPTION ERRORS BLUE (PARITY, FRAME ERROR, OVERRUN ERROR) COMMUNICATION STATUS COMMAND NOT RECOGNIZED COMMAND RECEPTION TIME OUT HEADING OVER TEMPERATURE PAPER END...

  • Page 19: Installation

    3 INSTALLATION 3.1 Connections The following igure shows the possible connections for the device. POWER SUPPLY SERIAL DEVICE Power supply cable Serial (included) standard cable (optional) CASH DRAWER DEVICE Cable suppled with standard cable (optional) cash drawer (optional) ATTENTION: In some conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: When RS232 and USB communication cables are connected to the device simultaneously, the communication takes place via the USB port.

  • Page 20: Pinout

    3.2 Pinout POWER SUPPLY Tripolar female connector 1 +24 Vdc 2 GND 3 GND 4 Frame GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Tripolar male connector n.c.

  • Page 21: Rs232 Serial Interface

    RS232 SERIAL INTERFACE Female DB9 connector 1 DCD 2 TX During transmission, takes the values -VRS232 and +VRS232 depending on data. 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data. 4 DSR 5 GND 6 DTR When +VRS232, device is power on.

  • Page 22: Drawer Connector

    DRAWER CONNECTOR Female RJ12 connector 1 GND 2 SOL1 (out) Drawer 1 command 3 CASS (in) Drawer status 4 +24 Vdc 5 n.c. 6 GND ATTENTION: This device can manage drawers of power supplies 24V. To prevent a current overload, check and set correctly the kind of cash drawer.

  • Page 23: Driver And Sdk

    3.3 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) Driver for Windows 7 (32/64bit) From the START menu, press Run and type-in the path where the SW Windows was saved on your PC, then click OK.

  • Page 25: Operation

    4 OPERATION 4.1 Switch the device ON/OFF For printing receipts with wide black zones, we recommend to replace the included power supply with the optional power supply that provides IN DC 24V a peak current higher for larger time intervals (see technical specification for power supplies codes).

  • Page 26: Opening Cover

    4.2 Opening cover To open the device cover proceed as follows. Lift the opening lever. Open the device cover.

  • Page 27: Loading The Paper Roll

    4.3 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. PAPER CORE MAX 10mm Open the device cover (see par. 4.2). Place the roll in the paper compartment and pull out the paper for a few centimetres.

  • Page 28: Pairing With Bluetooth Devices

    4.4 Pairing with Bluetooth devices The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part software) or from a mobile device Android, iOS and Windows Phone after installing the application CUSTOM PRINT, downloadable from the DOWNLOADS section of https://www.custom.biz site.
  • Page 29 “Pairing BT” = Disabled << Device and Printer Bluetooth Devices Search Devices and Printer Add a device Add a device Add a printer Select a device to add to this computer Windows will continue to look for new devices and display them here. No items match your search.
  • Page 30 Mac OS X Add a device XXXXXXXXXXXXXX This device has been successfully added to this computer Windows is now checking for drivers and will install them if necessary. You may need to wiait for this to finish before your device is ready to use.

  • Page 31: An Error Message Appears On The Screen

    “Pairing BT” = Enabled Bluetooth Ricerca Bluetooth Search Dispositivi Devices Opzioni... Abbina Pair <dispositivo_numero di serie> <dievice_dserial number> La chiave d’accesso non coincide Pairnig falled Bluetooth On Bluetooth attivo Disattiva Bluetooth Turn Bluetooth Off Ora visibile come Now discoverable as <Bluetooth>...
  • Page 32 Linux Bluetooth Search Devices XXXXXXXXXXXXXX Pair <device_serial number> Connected Bluetooth On Turn Bluetooth Off Now discoverable as <Bluetooth> <serial number> Write down the 16-digit serial number indicated Advanced... Show Bluetooth in menu bar on the label of the printer (see par. 2.3). Check that your device appears in the list of paired devices.
  • Page 33 “Pairing BT” = Disabled Bluetooth Devices Adapter Device View help Search Setup... <device_serial number> Connect To: Unknown <xx:xx:xx:xx:xx:xx> Serial Port ISend a File... Browse Device... Pair Trust Setup... Rename device... Remove... Disconnect In the dropdown menu, click the PAIR key. On the PC status bar click the If parameter PAIRING BT of the printer is set to Bluetooth icon.
  • Page 34 Android NOTE: Once that has occurred the association (pairing) between the host and printer, this remains active even in the event of switching off, interruption of communica- tion, etc. XXXXXXXXXXXXXX <serial number> Write down the 16-digit serial number indicated on the label of the printer (see par. 2.3). FEED Turn on the printer and print a setup report (see par.
  • Page 35 Bluetooth Available devices <Bluetooth device> <Bluetooth device> Press the SETTINGS icon on your <device_serial number> Android device. Locate your printer (<device_serial number>) and select it with a click. Bluetooth Bluetooth paring request To pair with: <device_serial number> Press the Bluetooth icon. Type the device’s required PIN 1234 _________________________________...
  • Page 36 XXXXXXXXXXXXXX Bluetooth <serial number> Paired deviceas <device_serial number> Write down the 16-digit serial number indicated Available devices on the label of the printer (see par. 2.3). <Bluetooth device> <Dispositivo Bluetooth> Once pairing is completed, do not turn off Bluetooth communication. Otherwise, communication will be interrupted.
  • Page 37 Setting Bluetooth Bluetooth OTHER DIVICE <Bluetooth device> <device_ serial number> Press the SETTINGS icon, on your iOS device. Locate your printer (<device_serial number>) and select it with a click. Bluetooth Enter PIN Press the Bluetooth icon. Cancel <device_serial number> Pair 1234 Setting Bluetooth Bluetooth...
  • Page 38 Windows Phone XXXXXXXXXXXXXX Setting Bluetooth Bluetooth <serial number> MY DIVICE <device_serial number> connect Write down the 16-digit serial number indicated OTHER DIVICE on the label of the printer (see par. 2.3). <Bluetooth device> Once pairing is completed, do not turn off Bluetooth communication.
  • Page 39 SETTING Bluetooth Status <Bluetooth device> tag to pair <device_serial number> Press the SETTINGS icon tag to pair on the WIndows device. advanced Locate your printer (<device_serial number>) and select it with a click. Bluetooth Pairing <device_serial number> Enter your PIN to connect Press the Bluetooth icon.
  • Page 40 SETTING Bluetooth Status <device_serial number> paired <Bluetooth device > tag to pair advanced Once pairing is completed, do not turn off Bluetooth communication. Otherwise, communication will be interrupted. NOTE: To print with a device Windows Phone you need to install the application CUSTOM PRINT available in the DOWNLOAD of the site https://www.custom.biz.

  • Page 41: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. NOTE: To change the parameters you can use the PRINTER SET tool downloadable from the DOWNLOADS section of https://www.custom.biz site.

  • Page 42: Setup Report

    5.2 Setup report The following igures show the setup reports of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs. Standard models <device> DEVICE NAME and SCODE <code>...

  • Page 43: Printer Setup

    Wi-Fi models <device> DEVICE NAME and SCODE <code> rel. FIRMWARE MODULES RELEASE FCODE <code> rel. PRINTER SETUP PRINTER TYPE ......<device model> PRINTING HEAD TYPE ....<head model> INTERFACE ..........USB PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK DEVICE EXTERNAL MEMORY TEST ....OK STATUS CUTTER TEST........OK HEAD VOLTAGE...
  • Page 44 Bluetooth models <device> DEVICE NAME and SCODE <code> rel. FIRMWARE MODULES RELEASE FCODE <code> rel. PRINTER SETUP PRINTER TYPE ......<device model> PRINTING HEAD TYPE ....<head model> INTERFACE ........BLUETOOTH PROGRAM MEMORY TEST... DYNAMIC RAM TEST..... EXTERNAL MEMORY TEST ..CUTTER TEST........

  • Page 45: Device Status

    5.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: device model PRINTER TYPE PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty...

  • Page 46: Wi-Fi Communication

    5.4 WI-FI communication The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off Setting of the DHCP protocol: DHCP CLIENT Disabled = protocol disabled Enabled = protocol enabled NOTE: This parameter can't be modiied by setup IP address of device;...

  • Page 47: Printer Parameters

    5.5 Printer parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. BT AUTORECONNECT Setting the automatically connection function (only for Apple devices) Disabled...
  • Page 48 Handshaking: RS232 HANDSHAKING XON/XOFF = software handshaking Hardware = hardware handshaking (CTS/RTS) NOTE: Parameter valid only with serial interface. When the receive buffer is full, if handshaking is set to XON/XOFF, the device sends the XOFF (0x13) on the serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the device sends the XON (0x11) on the serial port.
  • Page 49 Threshold value for the recognition of the presence of black mark by the black mark BLACK MARK THRESHOLD sensor: 0.75V 1.50V 2.25V 1.00V 1.75V 2.50V 1.25V 2.00V 2.75V NOTE: If the BLACK MARK ALIGNMENT parameter is disabled, this parameter is not printed.
  • Page 50 Setting of the font type: FONT TYPE International Enables the use of the 256 characters font tables Chinese GB18030 = Enables the use of the chinese extended font GB18030-2000 NOTE: When the INTERNATIONAL font is enabled, you need to choose the character code table (parameter CODE TABLE).

  • Page 51: Hexadecimal Dump

    5.6 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 53: Maintenance

    6 MAINTENANCE 6.1 Paper jam Open the device cover (see par. 4.2). Pull the paper in order to have the damaged part outside the device. Lift the damage paper, check and remove possible scraps of paper Close the cover. along the cutter path.

  • Page 54: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printhead Use isopropyl alcohol Platen roller Use isopropyl alcohol EVERY 5 PAPER CHANGES Cutter Use compressed air...

  • Page 55: Cleaning

    6.3 Cleaning For periodic cleaning of the device, see the instructions below. Paper path Sensors Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see par. 4.2). open the device cover (see par. 4.2). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes.
  • Page 56 Printhead Platen roller Disconnect the power supply cable and Disconnect the power supply cable and topen the device cover (see par. 4.2). open the device cover (see par. 4.2). ISOPROPYL ALCOHOL ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use solvents, or hard brushes. Do not use solvents, or hard brushes.
  • Page 57 Case Cutter Disconnect the power supply cable. Disconnect the power supply cable and open the device cover (see par. 4.2). ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Do not let water or other liquids get inside the device.

  • Page 58: Upgrade Irmware

    6.4 Upgrade irmware 9. Select the serial communication port (ex. COM1): Select the system communication port WARNING: During communication between PC/device Available port for the irmware update it is strictly forbidden to discon- COM1 nect the communication cable or to remove the power COM2 Firmware rel.: None...
  • Page 59 UPDATE VIA USB INTERFACE Select Printer <device1> <device2> ATTENTION: <device3> Only during the irmware update, the connection be- <device4> <device5> tween PC and device must be direct, without the use of wireless HUB. Only during the irmware update, do not connect or disconnect other USB devices.

  • Page 61: Specification

    7 SPECIFICATION 7.1 Hardware speciications GENERALS Head temperature, paper presence, Sensors detection of black mark, cover open Emulations CUSTOM/POS Windows XP, VISTA (32/64bit), Windows 7 (32/64bit), Windows 8 (32/64bit), Windows 8.1 (32/64bit), Windows 10 (32/64bit), Printing driver OPOS, Linux (32/64bit), Android, Windows Phone, iOS,...
  • Page 62 Head life 50 Km / 100M pulses Printing width 72 mm Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see par. 7.7) Character fonts Extended chinese GB18030-2000 UPCA, UPCE, EAN13, EAN8, Printable barcode CODE39, ITF, CODABAR, CODE93,...
  • Page 63 Paper cut Partial Estimated life 1000000 cuts WI-FI MODULE SPECIFICATIONS Standards IEEE 802.11b/g Wireless speed 11 Mbps Protocol supported TCP/IP, IPv4 Security 40 bits and 128 bits WPA and WPA2 encryption Antenna 2.4-GHz chip antenna Power supply DC 3.3 V BLUETOOTH MODULE SPECIFICATIONS 2.0 Class 2 - SPP (Serial port proile) Communication speed...

  • Page 64: Character Speciications

    Output 24 V, 2.5 A Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from 0°C to +50°C Relative humidity from 10% Rh to 80% Rh Storage temperature from -20 °C to +70 °C Storage relative humidity from 10% Rh to 90% Rh NOTES: (1) : Respecting the regular schedule of cleaning for the device components.

  • Page 65: Device Dimensions

    7.3 Device dimensions Length 150 mm Height 117 mm Width 140 mm Weight 920 g NOTES: Dimensions referred to devices without paper roll. All the dimensions shown in following igures are in millimetres.

  • Page 66: Power Supply Dimensions Cod. 963Ge020000041

    7.4 Power supply dimensions cod. 963GE020000041 Length 116 mm Height 33 mm Width 52.5 mm NOTE: All the dimensions shown in following igures are in millimetres. AC INLET n.c. +24V DC OUTPUT WIRE...

  • Page 67: Power Supply Dimensions Cod. 963Ge020000046 (Optional)

    7.5 Power supply dimensions cod. 963GE020000046 (optional) Length 127 mm Height 35.5 mm Width 56 mm NOTE: All the dimensions shown in following igures are in millimetres. AC INLET n.c. +24V DC OUTPUT WIRE...

  • Page 68: Paper Speciication

    7.6 Paper speciication Paper with black mark for ixed sensor The following image shows the placement of the black mark on the thermal side of the paper. For more information about the use of paper with black mark see chapter 10. All the dimensions shown in following igures are in millimetres.

  • Page 69: Character Sets In Custom/Pos Emulation

    7.7 Character sets in CUSTOM/POS emulation The printer has 3 internal fonts with a width of 11, 15, 20 cpi, which can be associated with one of the coding tables stored on the device. The selection of the font and the encoding table is done via command (see the commands manual of the device) or through the setup procedure by properly setting the parameter “Chars / Inch”, “Code Table”...
  • Page 70 <CODETA- CHARACTER TABLES BLE> PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci on request PC1118 - Lithuanian on request PC1119 - Lithuanian on request...

  • Page 71: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000398 THERMAL PAPER ROLL weight = 58 g/m width = 80 mm Ø external = 80 mm Ø core = 12 mm...

  • Page 73: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000041 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 963GE020000046 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 26500000000352 SERIAL CABLE 9 pin male connector - 9 pin female connector length = 1.8 mt 26500000000356 USB CABLE...

  • Page 75: Alignment

    10 ALIGNMENT Device is provided with a sensor for the use of alignment black mark printed on paper in order to handle roll of tickets with pre-printed ields and a ixed length; The alignment sensor assembled on the device is “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light relected to it.

  • Page 76: Enable Alignment

    10.1 Enable alignment Device is provided with one sensor for alignment, placed on the on the internal side of the cover for paper compartment. To guarantee the alignment, it is necessary enable the parameter BLACK MARK ALIGNMENT during the setup procedure (see chapter 5) and set the correct value of this parameter as described in the following table.

  • Page 77: Calibration

    Paper with black mark on the thermal side The following igure show the usable format of paper and the corresponding sensor used for alignment: SENSOR Direction of paper feed THERMAL SIDE 10.2 Calibration...
  • Page 78 The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the setup procedure only if the BLACK MARK ALIGNMENT parameter is set to ENABLED (see chapter 5) When self-calibration starts, the device performs some paper feeds and then it prints the calibration result and the value of the PWM duty-cicle of the alignment sensor driver so that it can be perform an optimal black mark detection:...
  • Page 79 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, pre- sents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the BLACK MARK THRESHOLD parameter is located about halfway between the peak value and the maximum value of the “noise”.

  • Page 80: Alignment Parameters

    10.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as BLACK MARK DISTANCE. Referring to the front of the black mark, the value of BLACK MARK DISTANCE value varies from 0 mm minimum and 22 mm maximum.
  • Page 81 The following igure shows a simpliied section of the device with the paper path and the distances (in mm) between the alignment sensor, the print head, cutter (cutting line) and paper out mouth. A = distance between printing head and cutter = 13.5 mm B = distance between printing head and alignment sensor = 15 mm...
  • Page 82 CUSTOM/POS EMULATION To deine the alignment point you need to set the device parameters that compose the numerical value of the BLACK MARK DISTANCE parameter (see par. 5.4). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: BLACK MARK DISTANCE [mm x 10] BLACK MARK DISTANCE [mm x 1]...

  • Page 83: Printing Area

    10.4 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of the ticket according to functional the inter-black mark distance..

  • Page 85: Technical Service

    11 TECHNICAL SERVICE In case of failure, send the 4 pieces of information listed below to our support team: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: support@custom.it...
  • Page 88 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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