Getting Additional Help; Sending Feedback - Motorola PTP 600 Series User Manual

1.2

Getting Additional Help

To get information or assistance as soon as possible for problems that you encounter, follow
this procedure:
1. Search this document, the user manuals that support the modules, and the software
release notes of supported releases:
a. In the Table of Contents for the topic.
b. In the Adobe Reader® search capability for keywords that apply (Reader is a
registered trademark of Adobe Systems, Incorporated).
2. Visit the Motorola website at
3. Ask your Motorola products supplier to help.
4. Gather information from affected units such as:
a. the IP addresses and MAC addresses
b. the software releases
c. the configuration of software features
d. any available diagnostic downloads
5. Escalate the problem to Motorola Technical Support as follows. You may either:
a. Send e-mail to
b. Call our 24x7 Technical Support Center on +1 (0) 877 515 0400 (Worldwide) or
+44 (0) 808 234 4640 (UK Customers).
For warranty assistance, contact your reseller or distributor for the process.
1.3

Sending Feedback

We welcome your feedback on the PTP 600 Series Bridge system documentation. This
includes feedback on the structure, content, accuracy, or completeness of our documents,
and any other comments you have. Send feedback to support.ptp@motorola.com.
www.motorola.com/ptp
support.ptp@motorola.com
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