Customer Care - AMD Radeon R9 380 Series User Manual

16 Reference
5.1.3.1 There is a black border around the TV when using an HDMI™ connection.
Try adjusting the overscan/underscan of the TV. For more information, see
knowledgebase article GPU-72: Unable to Adjust a Digital Display to Match the
Resolution of the Desktop.
5.1.3.2 There is no display on the TV.
The TV will not display anything until Windows starts; this may take several minutes.
Make sure the TV is set to YPbPr input.
5.1.3.3 DVDs will not play in high-quality modes.
For displays connected using an analog connection, playback of CSS-protected DVDs
may be restricted to certain modes.
For displays connected using a digital connection, playback on certain DVD players
may also be restricted if HDCP (high-bandwidth content protection) cannot be enabled.
This restriction also applies to displays connected using active DisplayPort adapters.
5.1.3.4 The display appears tilted.
Consult the HDTV documentation.
5.1.3.5 TVs/monitors connected cannot be enabled.
Check individual connections to the TVs/monitors.
If TVs and/or monitors connected using DisplayPort adapters, passive dongles, or
active dongles cannot be enabled, visit
connectivity options available for your graphics card and that your chosen
configuration is supported.
For a list of AMD Eyefinity validated dongles, see http://support.amd.com.
5.1.3.6 Required display resolution is missing/unavailable.
Make sure that:
The desired resolution is supported for the display being used.
•
The graphics driver has been properly installed.
•
The connectors, cables, switches, and/or adapters connecting the display to the
•
graphics card are compatible and correctly configured.
For more troubleshooting steps, see knowledgebase GPU-10: Inability to Select a
Specific Resolution for a Display Device.

5.2 Customer Care

The AMD Customer Care Web site has number of helpful resources, including a
knowledgebase of FAQs and the AMD Radeon Workstation Graphics Web Ticket
Submission Page.
The Web site is complimentary and available at all times. The address is
support.amd.com.
AMD Radeon™ R9 380 Series Graphics
http://www.amd.com/eyefinity to check the
http://
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