Workstation Customer Care; Contact Information; Disclaimer; Workstation Warranty Service - AMD FirePro W7000 User Manual

6.3 Workstation Customer Care

The AMD Customer Care Web site has number of helpful resources, including a
knowledgebase of FAQs, warranty services, and the AMD FirePro Workstation
Graphics Web Ticket Submission Page.
The Web site is complimentary and available at all times. The address is
support.amd.com.

6.3.1 Contact Information

If you experience difficulties with your AMD FirePro product, you can contact AMD
Customer Care in the following ways.
The latest contact information and tips for faster service can be found on the AMD
Global Technical Support page at
technical-support.aspx.

6.3.2 Disclaimer

AMD Customer Care will work to resolve your issue and help you to get your product
up and running. If your issue is not resolved, our technicians will determine whether
the difficulty you are experiencing is the result of the product, whether your product
contains a defect, and whether your product should be returned to AMD for warranty
service.
AMD Customer Care is unable to assist with refunds, returns, or exchange-specific
inquiries. If resolving the problem being experienced is critical to your decision to
keep the product, it is your responsibility to ensure that you know and are within the
period of time your reseller will allow for refunds, returns, or exchange.
AMD is not responsible for any expense incurred accessing Customer Care. It is
expected that customers will review the expense associated with the available support
options and will choose the method that best meets their needs and budget.
AMD Customer Care reserves the right to limit support options for products that are
not registered or are at End of Life.

6.4 Workstation Warranty Service

For warranty service instructions visit
SupportWarrantyServices.aspx
Representatives.

6.4.1 Shipping

Before shipping any unit for repair, obtain an RMA number for warranty service.
When shipping your product, pack it securely, show the RMA and serial number of
the product on the outside, and ship prepaid and insured.
AMD will not be held liable for damage or loss to the product in shipment.
© 2012 Advanced Micro Devices Inc.
http://support.amd.com/us/contacts/Pages/global-
http://support.amd.com/us/warranty/Pages/
or contact one of our Customer Service
Reference 29
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AMD FirePro™ W7000 Graphics Accelerator