Acer TRAVELMATE 4740 Service Manual
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Acer TRAVELMATE 4740 Service Manual

Acer laptop user manual
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TravelMate 4740/4740G/4740Z/4740ZG Series
Service Guide
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please refer to
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Summary of Contents for Acer TRAVELMATE 4740

  • Page 1 TravelMate 4740/4740G/4740Z/4740ZG Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 4740/4740G/4740Z/4740ZG Series service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Your Acer Notebook Tour ........
  • Page 8 TravelMate 4740 ........
  • Page 9 Table of Contents Appendix B Test Compatible Components Hardware Device Tests ..........148 Appendix C Online Support Information Index...
  • Page 10 Table of Contents...

  • Page 11: Chapter 1 System Introduction

    System Introduction Features Below is a brief summary of the TravelMate 4740/4740G/4740Z/4740ZG Series computer’s many features. TravelMate 4740/4740Z Operating System Travelmate 4740 • Genuine Windows® 7 Professional 32-bit • Genuine Windows® 7 Home Premium 64-bit • Genuine Windows® 7 Home Basic 64-bit...

  • Page 12: Storage Subsystem

    Graphics Travelmate 4740 • Intel® HD Graphics with 128 MB of dedicated system memory, supporting Microsoft® DirectX® 10 • Dual independent display support • 16.7 million colors • External resolution / refresh rates: • VGA port up to 2560 x 1600: 60 Hz •...

  • Page 13: Privacy Control

    Communication Travelmate 4740 • Acer Video Conference, featuring: • Acer Crystal Eye webcam with 1280 x 1024 resolution • Acer Video Conference Manager software, featuring Video Quality Enhancement (VQE) technology, supporting 640 x 480 resolution online video calls • WLAN:·...

  • Page 14: Special Keys And Controls

    Microsoft® Silverlight™ • Skype™ • Windows Live™ Essentials - Wave 3.2 (Mail, Photo Gallery, Live™ Messenger, Movie Maker, Writer) • Acer Accessory Store1 (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) • Acer Assist • Acer Identity Card •...

  • Page 15: Optional Items

    20091 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) • Netflix shortcut1 (US only) Optional Items Travelmate 4740 • 1 GB / 2 GB / 4 GB DDR3 1066 MHz soDIMM module • 6-cell Li-ion battery pack •...

  • Page 16: Operating System

    TravelMate 4740G/4740ZG Operating System Travelmate 4740G • Genuine Windows® 7 Professional 32-bit • Genuine Windows® 7 Home Premium 64-bit • Genuine Windows® 7 Home Basic 64-bit Platform Travelmate 4740G • Intel® Core i5-430M/i5-520M/i5-540M processor (3 MB L3 cache, 2.26/2.40/2.53 GHz with Turbo Boost up to 2.53/2.93/3.06 GHz, DDR3 1066 MHz, 35 W), supporting Intel®...
  • Page 17 • Dual independent display support • 16.7 million colors • External resolution / refresh rates: • VGA port up to 2048 x 1536: 85 Hz • HDMI™ port up to 1920 x 1080: 60 Hz • MPEG-2/DVD decoding • WMV9 (VC-1) and H.264 (AVC) decoding •...
  • Page 18 Communication Travelmate 4740G • Acer Video Conference, featuring: • Acer Crystal Eye webcam with 1280 x 1024 resolution • Acer Video Conference Manager software, featuring Video Quality Enhancement (VQE) technology, supporting 640 x 480 resolution online video calls • WLAN:·...
  • Page 19 Microsoft® Silverlight™ • Skype™ • Windows Live™ Essentials - Wave 3.2 (Mail, Photo Gallery, Live™ Messenger, Movie Maker, Writer) • Acer Accessory Store1 (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) • Acer Assist • Acer Identity Card Chapter 1 Travelmate 4740ZG •...
  • Page 20 • Acer Registration • Acer Updater • eBay® shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) • Netflix shortcut1 (US only) Optional Items Travelmate 4740G • 1 GB / 2 GB / 4 GB DDR3 1066 MHz soDIMM module •...

  • Page 21: Your Acer Notebook Tour

    Your Acer Notebook Tour NOTES: Case color may vary from that shown in the pictures. Top View Icon Item Acer Crystal Eye webcam Microphone Display screen Speakers Keyboard Touchpad Power indicator Battery indicator Click buttons (left and right) Palmrest Chapter 1 Description Web camera for video communication.

  • Page 22: Hotkeys

    Icon Item Communication indicator HDD indicator Power button Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon <Fn>...

  • Page 23: Closed Front View

    Closed Front View Icon Item Multi-in-1 card reader Left View Icon Item DC-in jack Ethernet (RJ-45) port Ventilation slots External display (VGA) port USB 2.0 port Right View Icon Item Headphones/speaker/line-out jack with S/PDIF support Microphone jack USB 2.0 port Optical drive Optical disk access indicator Optical drive eject button...

  • Page 24: Base View

    Icon Item Emergency eject hole Kensington lock slot Base View Icon Item Battery bay Battery release latch Hard disk bay Memory compartment Ventilation slots and cooling Battery lock Description Ejects the optical drive tray when the computer is turned off. Note: Insert a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off.

  • Page 25: Hardware Specifications And Configurations

    • TravelMate 4740G/4740ZG: NVIDIA N11M-GE1-B-A3 with DDR3-800 512 MB VRAM NVIDIA N11P-GE1-A3 with DDR3-800 1GB VRAM • TravelMate 4740/4740Z: Integrated in the Mobile Intel HM55 Express Chipset Mobile Intel HM55 Express Chipset Mobile Intel HM55 Express Chipset • TravelMate 4740G/4740ZG: NVIDIA N11M-GE1-B-A3 with DDR3-800 512 MB VRAM NVIDIA N11P-GE1-A3 with DDR3-800 1GB VRAM •...
  • Page 26 • TravelMate 4740G/4740ZG: NVIDIA N11M-GE1-B-A3 with DDR3-800 512 MB VRAM NVIDIA N11P-GE1-A3 with DDR3-800 1GB VRAM • TravelMate 4740/4740Z: Integrated in the Mobile Intel HM55 Express Chipset • TravelMate 4740G/4740ZG model: DDR3-800 512 MB or 1GB VRAM Specification Broadcom BCM57780...
  • Page 27 Bluetooth Item Chipset Data throughput Protocol Interface Connector type System Memory Item Memory controller Vendor & model name Memory size SO-DIMM socket number Supports memory size per socket Supports maximum memory size Supports SO-DIMM type Supports DIMM Speed Supports SO-DIMM package Memory module combinations Chapter 1 Specification...
  • Page 28 Memory Combinations Slot 1 0 GB 0 GB 0 gb 1 GB 1 GB 1 GB 1 GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB 4 GB 4 GB NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.
  • Page 29 Hard Disk Drive Item DC Power Requirements Voltage 5V (DC) +/- 5% tolerance LCD Panel Item Vendor & model name Screen Diagonal Resolution support Pixel Pitch (mm) Pixel Arrangement Display Mode Typical White Luminance (NIT) also called Brightness Contrast Ratio Response Time msec Power consumption (W) Viewing Angle (U/D/R/L)

  • Page 30: Physical Specifications

    AC Adapter Item Vendor Input Output Battery Pack Item Vendor Battery Type Pack capacity Number of battery cell Package configuration System Power Management ACPI mode Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Physical Specifications Item Dimension (W×D×H)
  • Page 31 Chapter 1...
  • Page 32 Chapter 1...

  • Page 33: Chapter 2 System Utilities

    System Utilities Phoenix SecureCore Setup Utility Phoenix SecureCore Setup Utility is a hardware configuration program built into your system's Basic Input/ Output System (BIOS). Since most systems are already properly configured and optimized, there is normally no need to run this utility. You will need to run this utility under the following conditions: •...

  • Page 34: Accessing The Setup Utility

    Accessing the Setup Utility Turn on the system. If the system is already turned on, save your data and close all open applications, then restart the computer. During POST, press <F2>. If you fail to press <F2> before POST is completed, you will need to restart the computer. Use the left and right arrow keys to move between selections on the menu bar I n f o r m a t i o n C P U Ty p e :...

  • Page 35: Navigating Through The Setup Utility

    Navigating through the Setup Utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective functions.

  • Page 36: Information

    Information The Information menu displays a summary of your system hardware information. These information are necessary for troubleshooting and may be required when asking for technical support. I n f o r m a t i o n C P U Ty p e : C P U S p e e d : I D E 0 M o d e l N a m e : I D E 0 S e r i a l N u m b e r :...

  • Page 37: Main

    Main Use the Main menu to set the system time and date, and other basic options. I n f o r m a t i o n S y s t e m Ti m e : S y s t e m D a t e : To t a l M e m o r y : Vi d e o M e m o r y : Q u i e t B o o t :...

  • Page 38: Security

    Security Use the Security menu option to set system passwords to protect your system from unauthorized use. I n f o r m a t i o n S u p e r v i s o r P a s s w o r d I s : U s e r P a s s w o r d I s : H D D P a s s w o r d I s : S e t S u p e r v i s o r P a s s w o r d...

  • Page 39: Setting A Password

    Setting a Password Follow these steps as you set the user, the supervisor, or the HDD password: Use the up/down keys to select a password parameter (Set Supervisor Password, Set User Password, or Set HDD Password), then press Enter. A Password box will appear. Type a password then press Enter.
  • Page 40 Resetting a Password If you have forgotten the user password, the system will continue to function normally but you will have limited access to the Setup Utility. If you have enabled the Password on Boot field and you forget the supervisor password, you will not be able to boot up the system.

  • Page 41: Boot

    Boot Use the Boot menu to set the preferred drive sequence in which the Setup Utility attempts to boot the operating system. I n f o r m a t i o n B o o t p r i o r i t y o r d e r : 1 : I D E 0 : H i t a c h i H T S 5 4 5 0 3 2 B 9 A 3 0 0 - ( S 1 ) 2 : I D E C D / D V D : O p t i a r c D V D RW A D - 7 5 8 5 H - ( S 3 : N e t w o r k B o o t : M B A v 1 2 .

  • Page 42: Exit

    Exit The Exit menu lists options for quitting from the BIOS Setup Utility. I n f o r m a t i o n E x i t S a v i n g C h a n g e s E x i t D i s c a r d i n g C h a n g e s L o a d S e t u p D e f a u l t s D i s c a r d C h a n g e s...

  • Page 43: Updating The Bios

    Updating the BIOS The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. NOTE: Observe the following when using the Flash utility to update the system BIOS flash ROM. - If you do not have a Crisis Recovery disk at hand, then you should create a Crisis Recovery Disk (See “Creating the BIOS Crisis Recovery Disk in Windows”...
  • Page 44 Chapter 2...

  • Page 45: Chapter 3 Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the notebook computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge •...

  • Page 46: General Information

    General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Place the system on a flat, stable surface. Remove the battery pack.

  • Page 47: External Module Disassembly Process

    External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the mainboard, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

  • Page 48: Removing The Battery Pack

    Removing the Battery Pack Turn base unit over. Slide the battery lock to the unlock position. Slide and hold the battery release latch to the release position. Remove the battery pack out of the unit. IMPORTANT: The battery is highlighted with a yellow oval in the above image. Follow local regulations for battery disposal.

  • Page 49: Removing The Back Cover

    Removing the Back Cover See “Removing the Battery Pack” on page 38. Loosen the four captive screws (A) securing the back cover. These screws cannot be removed. Type Quantity M2 x L5 Insert a plastic scribe on the cover’s notch to release the cover, then remove the cover. Removing the Hard Disk Drive Module See “Removing the Battery Pack”...
  • Page 50 Remove the screw (B) securing the hard disk drive module. Type Quantity M2 x L3 Grasp the black mylar tab and use it to disengage the hard drive from its connector, then remove the drive from its compartment. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it. Remove the two screws (C) securing the hard disk drive bracket.

  • Page 51: Removing The Dimm Modules

    Detach the bracket from the hard disk. Removing the DIMM Modules See “Removing the Battery Pack” on page 38. See “Removing the Back Cover” on page 39. Push out the latches on both sides of the DIMM socket to release the DIMM and remove the DIMM modules.
  • Page 52 Disconnect the black antenna from the main connector and the white antenna from the auxiliary connector on the WLAN module. Move the antenna cables away from the WLAN module. Remove the screw (B) securing the WLAN module. Type Quantity M2 x L3 Detach the module out of the slot.

  • Page 53: Main Unit Disassembly Process

    Main Unit Disassembly Process Main Unit Disassembly Flowchart Screw List Code Part Number 86.00F80.723 86.00E33.736 86.00E09.622 Chapter 3 Type M2 x L3 M2.5 x L6 M2 x L2 Color Black Black Black...

  • Page 54: Removing The Optical Drive

    Removing the Optical Drive See “Removing the Battery Pack” on page 38. Remove the screw (D) securing the optical drive. Type Quantity M2.5 x L6 Slide the optical drive out of the drive bay. Remove the screw (B) that secures the optical drive bracket, then detach the bracket from the drive. Type Quantity M2 x L3...

  • Page 55: Removing The Keyboard

    Removing the Keyboard See “Removing the Battery Pack” on page 38. Use a plastic flat-blade screwdriver to push the latches on the top side of the keyboard. Raise the top of the keyboard slightly, then carefully slide it toward LCD panel to release the keyboard retaining tabs from the upper case.
  • Page 56 Disconnect the following system cables from their mainboard connectors. • Speaker cable • Power board cable • Touchpad board cable Chapter 3...
  • Page 57 Remove the two screws (D) from the upper case. Type Quantity M2.5 x L6 10. Turn the unit over to the base side. 11. Remove the five screws (B) securing the upper case to the lower case. Type Quantity M2 x L3 Chapter 3 Color Torque...
  • Page 58 12. Remove the three screws (E) securing the upper case to the lower case. Type Quantity M2 x L2 13. Remove the eleven screws (D) securing the upper case to the lower case. Type Quantity M2.5 x L6 14. Pry loose the upper case from the lower case and remove the upper case. Color Torque Black...

  • Page 59: Removing The Power Button Board

    Removing the Power Button Board Perform the “Removing the Upper Case” procedure on page 45. Disconnect the power board cable from the power board. Remove the screw (B) securing the power board, then remove the power board.. Type Quantity M2 x L3 Chapter 3 Color Torque...

  • Page 60: Removing The Speakers

    Removing the Speakers Perform the “Removing the Upper Case” procedure on page 45. Detach the mylar tape securing the speaker cables. Release the cables from the upper case latches. Remove the four screws (B) securing the left and right speakers. Type Quantity M2 x L3...

  • Page 61: Removing The Touchpad Board

    Removing the Touchpad Board Perform the “Removing the Upper Case” procedure on page 45. Release the latch and disconnect the cable from the touchpad board. Carefully pry loose the touchpad board from the upper case to detach it. CAUTION: The touchpad board is glued to the upper case. Remove the touchpad board only if it is defective. IMPORTANT: A circuit board that is >10 cm²...
  • Page 62 Disconnect the LCD cable from its mainboard connector. Disconnect the microphone cable from its mainboard connector. Release the microphone and antenna cables from the adhesive tabs securing them, then pull them out from underneath the system. Move the LCD, microphone, antenna cables away from the LCD hinge screws. Chapter 3...

  • Page 63: Removing The Usb Board

    Remove the four screws (D) securing the LCD module. Type Quantity M2.5 x L6 Lift the LCD module up and away from the base unit. Proceed to page 60 for instructions on how to disassemble the LCD module. Removing the USB Board Perform the “Removing the Upper Case”...

  • Page 64: Removing The Bluetooth Module

    Removing the Bluetooth Module Perform the “Removing the USB Board” procedure on page 53. Disconnect the Bluetooth cable from its mainboard connector. Detach the cable from the base enclosure, then remove the Bluetooth module. TravelMate 4740/4740Z TravelMate 4740/4740Z Chapter 3...

  • Page 65: Removing The Mainboard

    Removing the Mainboard Perform the “Removing the Bluetooth Module” procedure on page 54. Disconnect the USB board cable from its mainboard connector. Remove the screw (D) securing the mainboard. Type Quantity M2.5 x L6 IMPORTANT: A circuit board that is >10 cm² has been highlighted with the yellow square as above image shows.

  • Page 66: Removing The Heatsink Fan Module

    Disconnect the heatsink fan cable from its mainboard connector. TravelMate 4740G/4740ZG Loosen the heatsink screws. Follow the sequence indicated on the below images. TravelMate 4740G/4740ZG NOTE: The TravelMate 4740G/4740ZG system may be shipped with NVIDIA N11M-GE1-B-A3 or N11P-GE1- A3 module. TravelMate 4740/4740Z TravelMate 4740/4740Z TravelMate 4740/4740Z Chapter 3...

  • Page 67: Removing The Processor

    TravelMate 4740G/4740ZG CAUTION: DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it. Chapter 3 TravelMate 4740/4740Z TravelMate 4740/4740Z...
  • Page 68 IMPORTANT:When installing a processor: • Note the golden arrow on the corner to make sure the processor is properly oriented over the socket. • Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue.

  • Page 69: Lcd Module Disassembly Process

    LCD Module Disassembly Process LCD Module Disassembly Flowchart Screw List Code Part Number 86.00F80.723 86.00F87.735 86.00H36.534 Chapter 3 Type M2 x L3 M2.5 x L5 M2.5 x L4 Color Black Black Black...

  • Page 70: Removing The Lcd Bezel

    Removing the LCD Bezel Perform the “Removing the LCD Module” procedure on page 51. Remove the two screw covers from the LCD bezel. Remove the two screws (F) securing the LCD bezel. . Type Quantity M2.5 x L5 Carefully pry loose the bezel from the LCD case. Start on the top side, continue to the left and right sides, and finally the bottom side.

  • Page 71: Removing The Lcd Panel

    Type Quantity M2.5 x L4 Detach the LCD-webcam cable from the LCD’s underside. Remove the LCD panel. Turn the LCD on its front to access the LCD-webcam cable. Chapter 3 Color Torque Black 3.0 kgf-cm TravelMate 4740/4740Z Part Number 86.00H36.534...

  • Page 72: Removing The Lcd Hinges

    Disconnect the LCD-webcam cable from the LCD PCB. Removing the LCD Hinges Perform the “Removing the LCD Panel” procedure on page 61. Remove the four screws (B) securing the left and right LCD hinges, then remove the LCD hinges from the LCD case.

  • Page 73: Removing The Microphone

    Release the antenna cables from the retaining latches securing them, then carefully pry the cables loose from the LCD case to remove the antennas. TravelMate 4740G/4740ZG NOTE: There is no need to remove the antenna unless you really need to replace it. Chapter 3 TravelMate 4740/4740Z TravelMate 4740/4740Z...
  • Page 74 Chapter 3...

  • Page 75: Chapter 4 Troubleshooting

    Troubleshooting Use the following procedure as a guide for system problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 76: System Check Procedures

    System Check Procedures External Diskette Drive Check Use the following procedure to isolate a problem in diskette drive controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 77: Memory Check

    Memory Check Memory errors can stop your programs, show error messages on the screen, or hang the system. NOTE: Make sure that each memory card is properly installed into the connector. A loose connection can cause an error. Boot from the diagnostics diskette and start the diagnostic program. Run the Memory Test and see if the test completes successfully.

  • Page 78: Touchpad Check

    Check the Battery Pack To check the battery pack using software: Open Power Management in the Windows Control Panel. In Power Meter, make sure that the parameters shown for Current Power Source and Total Battery Power Remaining are correct. Repeat the steps 1 and 2 for both battery and adapter. This helps you identify first the problem is on recharging or discharging.

  • Page 79: Index Of Error Messages

    Index of Error Messages Error Codes Error Codes <No error code> <No error code> Error Messages Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn...
  • Page 80 Error Messages System CMOS checksum bad - Default configuration used System timer error Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed...

  • Page 81: No Beep Error Messages

    Error Messages Invalid System Configuration Data I/O device IRQ conflict Operating system not found No Beep Error Messages No Beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank.

  • Page 82: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps 1-2-2-3 1-3-1-1 1-3-1-3 1-3-4-1 1-3-4-3 1-4-1-1 POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component...
  • Page 83 Code Beeps 2-1-2-3 2-2-3-1 Chapter 4 POST Routine Description Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard...
  • Page 84 Code Beeps POST Routine Description Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 85 Code Beeps Chapter 4 POST Routine Description Initialize system error handler PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum (optional) Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot...

  • Page 86: Symptom-To-Fru Error Messages

    Symptom-to-FRU Error Messages LCD-Related Symptoms Symptom / Error LCD backlight doesn't work  LCD is too dark  LCD brightness cannot be adjusted  LCD contrast cannot be adjusted  Unreadable LCD screen  Missing pels in characters  Abnormal screen ...
  • Page 87 Speaker-Related Symptoms Symptom / Error No sound comes from the system when running Windows multimedia programs. Internal speakers make noise or emit no sound. Power Management-Related Symptoms Symptom / Error System will not enter hibernation. System doesn't enter hibernation mode and four short beeps every minute.
  • Page 88 Peripheral Devices-Related Symptoms Symptom / Error Print problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Touchpad does not work. IMPORTANT:If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems”...

  • Page 89: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the mainboard in loop mode at least 10 times.

  • Page 90: Undetermined Problems

    To isolate the failing FRU: Turn off the system. Visually check FRU parts for damage. If you identify any damage, replace the FRU. Remove or disconnect all of the following devices: • Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...

  • Page 91: Block Diagram

    Chapter 5 System Architecture Block Diagram Chapter 5...

  • Page 92: Mainboard Layout

    Mainboard Layout Top View Code LCD1 LCD cable connector SPK1 Speaker cable connector AMIC1 Microphone cable connector Keyboard cable connector TPCN1 Touchpad cable connector Connector USBCN1 CARD1 PWRCN1 Power cable connector Code Connector Bluetooth module cable connector USB board cable connector Memory card reader Chapter 5...
  • Page 93 Bottom View - TravelMate 4740G/4740ZG Code MINI1 WLAN module slot USB3 USB port HDMI1 HDMI out port CRT1 Monitor port Cooling fan cable connector RJ45 Ethernet jack DCIN1 DC power cable connector BATT1 Battery connector SIM1 SIM card slot Chapter 5 Connector VGA1 CPU1...
  • Page 94 Bottom View - TravelMate 4740/4740Z Code MINI1 WLAN module slot USB3 USB port HDMI1 HDMI out port CRT1 Monitor port Heatsink fan cable connector RJ45 Ethernet jack DCIN1 DC power cable connector BATT1 Battery connector Connector SIM1 CPU1 ODD1 PCH1...

  • Page 95: Clearing A Bios Password

    Clearing a BIOS Password To clear a lost BIOS password (user or supervisor password) you need to short the G111 clear password hardware gap located below the keyboard. Default Setting G111 Open (Normal) To clear a BIOS password: Turn off the system and unplug all peripherals connected to it. Unplug the AC adapter.

  • Page 96: Unlocking The Hdd

    Unlocking the HDD To regain access to your notebook computer if you lose the HDD password, you need to generate a master password and unlock your hard drive. Use the unlock6.exe utility to unlock the hard drive. Open the system in a DOS environment. Type the following command: A\>unlock6 XXXXX 00 where XXXXX is the HDD password error code...

  • Page 97: Bios Recovery

    BIOS Recovery An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt the BIOS firmware, which will cause the system to become unbootable. You need to access and execute the boot block program to reboot the system and recover the regular BIOS firmware. Observe the following when performing a BIOS recovery: •...
  • Page 98 Chapter 5...

  • Page 99: Chapter 6 Fru (Field Replaceable Unit) List

    Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing of the Acer TravelMate 4740/4740G/4740Z/ 4740ZG computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization).

  • Page 100: Exploded Diagram

    Exploded Diagram Component LCD cover LCD bezel Upper case Lower case Optical drive bezel Back cover Left hinge bracket Right hinge bracket Webcam module LCD-webcam cable LCD panel Battery pack Optical drive Bluetooth module USB board cable Bluetooth board cable Hard disk drive module Hard disk drive bracket Card reader dummy card...

  • Page 101: Fru List

    FRU List TravelMate 4740/4740Z Series FRU List System model: LX.TVQ02.001 TM4740-352G25MN EMEA W7HP64RCY1ES61 Category ADAPTER ADAPTER 65W 19V 3PIN LITEON PA-1650-22AC LV5 LED LF YELLOW BATTERY BATTERY PACK LI+ 6CELL 2.2MAH SIMPLO 934T2079F BOARDS CARDREADER&USB BOARD & CABLE POWER BUTTON...
  • Page 102 SKT SATA 22P C11724-122A5-Y 60 ASSY LCD BEZEL CCD BA40 CHASSIS HINGE L BA40 SZS CHASSIS HINGE R BA40 SZS 60 ASSY LCD PANEL NON 3G BA40 SPEAKER FG BA40 Description Acer Part No. 42.TVQ01.001 60.TVQ01.001 42.TVQ01.002 60.TVQ01.002 33.PUD01.001 42.TVQ01.003 33.TVQ01.001...
  • Page 103 SATA LF F/W:0001SDM1 HEATSINK CPU HEATSINK W/FAN KEYBOARD KEYBOARD 89KEYS TM4T_A10B TM4T INTERNAL 14 STANDARD BLACK NONE Y2010 ACER LEGEND TEXTURE UK LED LCD MODULE 14"WXGA NONE GLARE PAINTING SILVER W/ MICROPHONE&ANTENN A*2 NONE 3G LED LCD AUO 14" WXGA...
  • Page 104 JE40-CP PD MB UMA NON3G 09920-2 D SODIMM 2G EBJ21UE8BDS0-AE-F MYLAR BEZEL SCREW MYLAR DOWN BA40 M2*L3 BLACK ZN M2.5*L5 BLACK ZN+NYLOK SCRW M2.5X4L NI NYLOK SCREW M2.5*L6 NYLOK CR3+ SCREW M3x4(86.9A524.4R0) Description Acer Part No. MB.TVQ01.001 KN.2GB0B.012 40.4JD17.011 86.FR901.001 86.TK501.001 86.00H36.534 86.00E33.736 86.9A524.4R0 Chapter 6...
  • Page 105 BA40 BT CABLE MEC CORD EUR 250V 3P BK CORD 16A 250V 3P EUR BK C.A. DC-IN 65W C.A. DC-IN 65W FOR HL C.A. LVDS HT HM42 ASSY 60 BIG DOOR BA40 Description Acer Part No. AP.09003.021 BT.00607.127 55.N9B01.002 55.TVQ01.001 56.25032.011 56.17010.291 NI.23600.047 50.4JD07.021...
  • Page 106 SKT SATA 22P C11724-122A5-Y 60 ASSY LCD BEZEL CCD BA40 CHASSIS HINGE L BA40 SZS CHASSIS HINGE R BA40 SZS 60 ASSY LCD PANEL NON 3G BA40 SPEAKER FG BA40 Description Acer Part No. 60.TVQ01.001 42.TVQ01.002 60.TVQ01.002 33.PUD01.001 42.TVQ01.003 33.TVQ01.001 20.PUD01.001...
  • Page 107 SATA 8MB LF F/ W:01.01A01 HEATSINK CPU HEATSINK W/FAN KEYBOARD KEYBOARD 88KEYS TM4T_A10B TM4T INTERNAL 14 STANDARD BLACK NONE Y2010 ACER LEGEND TEXTURE RUSSIAN LED LCD MODULE 14"WXGA NONE GLARE PAINTING SILVER W/ MICROPHONE&ANTEN NA*2 NONE 3G LED LCD AUO 14"...
  • Page 108 NON3G D SODIMM 2G EBJ21UE8BDS0-AE-F MYLAR BEZEL SCREW MYLAR DOWN BA40 M2*L3 BLACK ZN M2.5*L5 BLACK ZN+NYLOK SCRW M2.5X4L NI NYLOK SCREW M2.5*L6 NYLOK CR3+ SCREW M3x4(86.9A524.4R0) Description Acer Part No. 55.4GY01.161G KN.2GB0B.012 40.4JD17.011 86.FR901.001 86.TK501.001 86.00H36.534 86.00E33.736 86.9A524.4R0 Chapter 6...

  • Page 109: Appendix A Model Definition And Configuration

    Appendix A Model Definition and Configuration Appendix A...

  • Page 110: Travelmate 4740

    TravelMate 4740 Acer Model Country Part Description TM4740- Middle LX.TVQ TM4740-332G32Mn 332G32Mn East 0C.012 LINPUS MTME2 UMACss_3 1*2G/320/ BT/6L2.2/5R/ CB_bgn_1.3C_AN_XS11 TM4740- India LX.TVQ TM4740-332G16Mn 332G16Mn 03.087 W7PR32INTRIN1 MC XPP UMACss_3 1*2G/ 160/BT/6L2.2/5R/ CB_bgn_1.3C_AN_ES6 TM4740- Australia/ LX.TVQ TM4740-524G25Mn 524G25Mn 02.048 W7HP64TRAU1 MC...
  • Page 111 Acer Model Country Part Description TM4740- India LX.TVQ TM4740-524G50Mnss Ci5520M 524G50Mns 03.134 W7PR32INTRIN1 MC XPP UMACss_3 2*2G/ 500_L/BT/6L2.2/5R/ CB_bgn_1.3C_AN_ES6 TM4740- Thailand LX.TVQ TM4740-332G32Mnss Ci3330M 332G32Mns 03.133 EM W7PR32EMTRTH1 MC UMACss_3 1*2G/ 320/BT/6L2.2/5R/ na_bgn_1.3C_AN_TH41 TM4740- Indonesia LX.TVQ TM4740-351G32Mnss Ci3350M 351G32Mns 0C.021...
  • Page 112 Acer Model Country Part Description TM4740- India LX.TVQ TM4740-332G32Mnss Ci3330M 332G32Mns 03.102 W7PR32INTRIN1 MC XPP UMACss_3 1*2G/ 320/BT/6L2.2/5R/ CB_bgn_1.3C_AN_ES6 TM4740- South LX.TVQ TM4740-5454G32Mnss Ci5450M 5454G32Mn Africa 03.124 EM W7PR32EMTRZA2 MC XPP UMACss_3 2*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740- South LX.TVQ TM4740-5454G50Mnss Ci5450M 5454G50Mn Africa 03.122...
  • Page 113 Acer Model Country Part Description TM4740- Middle LX.TVQ TM4740-352G32Mnss Ci3350M 352G32Mns East 0C.017 LINPUS MTME2 UMACss_3 1*2G/320/ BT/6L2.2/5R/ CB_bgn_1.3C_AN_XS11 TM4740- South LX.TVQ TM4740-354G50Mnss Ci3350M 354G50Mns Africa 03.121 EM W7PR32EMTRZA2 MC XPP UMACss_3 2*2G/500_L/BT/6L2.2/ na_bgn_1.3C_AN_ES61 TM4740- South LX.TVQ TM4740-522G25Mnss Ci5520M 522G25Mns Africa 03.130...
  • Page 114 Acer Model Country Part Description TM4740- ACLA- LX.TVQ TM4740-353G25Mnss Ci3350M 353G25Mns Portugues 03.116 EM W7PR32EMTRXC3 MC UMACss_3 2G+1G/ 250/6L2.2/5R/ na_bgn_1.3C_AN_EN61 TM4740- Chile LX.TVQ TM4740-353G32Mnss Ci3350M 353G32Mns 03.115 EM W7PR32EMTRCL3 MC UMACss_3 2G+1G/ 320/6L2.2/5R/ na_bgn_1.3C_AN_ES51 TM4740- ACLA- LX.TVQ TM4740-353G32Mnss Ci3350M 353G32Mns Spanish 03.114...
  • Page 115 Acer Model Country Part Description TM4740- Singapore LX.TVQ TM4740-352G32Mnss Ci3350M 352G32Mns 03.104 W7PR32TRSG1 MC XPP UMACss_3 1*2G/ 320/BT/6L2.2/5R/ CB_bgn_1.3C_AN_ZH3 TM4740- Indonesia LX.TVQ TM4740-352G32Mnss Ci3350M 352G32Mns 03.101 EM W7PR32EMTRID1 MC XPP UMACss_3 1*2G/320/BT/6L2.2/5R/ CB_bgn_1.3C_AN_ID21 TM4740- Singapore LX.TVQ TM4740-524G32Mnss Ci5520M 524G32Mns 03.099...
  • Page 116 Acer Model Country Part Description TM4740- ACLA- LX.TVQ TM4740-353G25Mn EM Ci3350M 353G25Mn Spanish 03.094 W7PR32EMTREA1 MC UMACss_3 2G+1G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_ES51 TM4740- ACLA- LX.TVQ TM4740-353G25Mn EM Ci3350M 353G25Mn Spanish 03.093 W7PR32EMTREA3 MC UMACss_3 2G+1G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_ES51 TM4740- ACLA- LX.TVQ TM4740-353G25Mn EM...
  • Page 117 Acer Model Country Part Description TM4740- Singapore LX.TVQ TM4740-332G25Mn Ci3330M 332G25Mn 03.074 W7PR32TRSG1 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_ZH31 TM4740- South LX.TVQ TM4740-352G25Mn EM Ci3350M 352G25Mn Africa 03.084 W7PR32EMTRZA2 MC UMACss_3 1*2G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740- LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 03.079...
  • Page 118 Acer Model Country Part Description TM4740- Philippine LX.TVQ TM4740-332G16Mn EM Ci3330M 332G16Mn 03.078 W7PR32EMTRPH1 MC UMACss_3 1*2G/160/ 6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740- Australia/ LX.TVQ TM4740-524G25Mn Ci5520M 524G25Mn 03.077 W7PR32TRAU1 MC Zealand XPP UMACss_3 2*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740- Singapore LX.TVQ TM4740-432G32Mn Ci5430M 432G32Mn 03.076...
  • Page 119 Acer Model Country Part Description TM4740- Middle LX.TVQ TM4740-352G25Mn EM Ci3350M 352G25Mn East 02.040 W7HP64EMTRMEB MC UMACss_3 1*2G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_ARA1 TM4740- Middle LX.TVQ TM4740-352G25Mn EM Ci3350M 352G25Mn East 02.039 W7HP64EMTRME2 MC UMACss_3 1*2G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740- Middle LX.TVQ TM4740-352G25Mn EM...
  • Page 120 Acer Model Country Part Description TM4740- South LX.TVQ TM4740-352G25Mn EM Ci3350M 352G25Mn Africa 03.065 W7PR32EMTRZA6 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_PT11 TM4740- South LX.TVQ TM4740-352G25Mn EM Ci3350M 352G25Mn Africa 03.063 W7PR32EMTRZA1 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES81 TM4740- South LX.TVQ...
  • Page 121 Acer Model Country Part Description TM4740- Poland LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 03.052 W7PR32TRPL1 MC XPP UMACss_3 1*2G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_PL72 TM4740- Switzerlan LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 03.051 W7PR32TRCH1 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_IT42 TM4740- Holland LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 03.050...
  • Page 122 Acer Model Country Part Description TM4740- Eastern LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn Europe 03.041 W7PR32TREU5 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_RO12 TM4740- Eastern LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn Europe 03.040 W7PR32TREU4 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_SV22 TM4740- Latvia LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 02.034...
  • Page 123 Acer Model Country Part Description TM4740- Belgium LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 02.024 W7HP64TRBE1 MC UMACss_3 1*2G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_NL11 TM4740- Sweden LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 02.023 W7HP64TRSE1 MC UMACss_3 1*2G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_FI11 TM4740- Baltic LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 02.022 W7HP64TRBC5 MC UMACss_3 1*2G/250/ BT/6L2.2/5R/...
  • Page 124 Acer Model Country Part Description TM4740- Latvia LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 02.012 W7HP64TRLV1 MC UMACss_3 1*2G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_RU21 TM4740- Eastern LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn Europe 02.011 W7HP64TREU3 MC UMACss_3 1*2G/250/ BT/6L2.2/5R/ na_bgn_1.3C_AN_LT11 TM4740- Italy LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 02.010 W7HP64TRIT1 MC UMACss_3 1*2G/250/ BT/6L2.2/5R/...
  • Page 125 Acer Model Country Part Description TM4740- Eastern LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn Europe 03.039 W7PR32TREU7 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES62 TM4740- Cyprus LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 03.038 W7PR32TRCY1 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES63 TM4740- Eastern LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn Europe 03.037...
  • Page 126 Acer Model Country Part Description TM4740- Eastern LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn Europe 03.027 W7PR32TREU7 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_ENQ TM4740- Eastern LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn Europe 03.026 W7PR32TREU3 MC XPP UMACss_3 1*2G/ 250/BT/6L2.2/5R/ na_bgn_1.3C_AN_RU62 TM4740- Baltic LX.TVQ TM4740-352G25Mn Ci3350M 352G25Mn 03.025...
  • Page 127 Acer Model Country Part Description TM4740- Philippine LX.TVQ TM4740-352G32Mn Ci3350M 352G32Mn 0C.007 LINPUS MTPH1 UMACss_3 1*2G/320/ BT/6L2.2/5R/ na_bgn_1.3C_AN_XS11 TM4740- Philippine LX.TVQ TM4740-332G32Mn EM Ci3330M 332G32Mn 01.001 W7HB64EMTRPH1 MC UMACss_3 1*2G/320/ BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740- Philippine LX.TVQ TM4740-331G25Mn Ci3330M 331G25Mn 0C.005 LINPUS MTPH1 UMACss_3 1*1G/250/ BT/6L2.2/5R/...
  • Page 128 Acer Model Country Part Description TM4740- India LX.TVQ TM4740-331G16Mn Ci3330M 331G16Mn 0C.003 LINPUS MTIN1 UMACss_3 1*1G/160/ BT/6L2.2/5R/ CB_bgn_1.3C_AN_XS11 TM4740- India LX.TVQ TM4740-332G25Mn Ci3330M 332G25Mn 0C.002 LINPUS MTIN1 UMACss_3 1*2G/250/ BT/6L2.2/5R/ CB_bgn_1.3C_AN_XS11 TM4740- India LX.TVQ TM4740-332G16Mn Ci3330M 332G16Mn 03.009 W7PR32INTRIN1 MC UMACss_3 1*2G/160/ BT/6L2.2/5R/...
  • Page 129 Acer Model Country Part Description TM4740- GCTWN S2.TVQ TM4740-332G32Bn Ci3330M 332G32Bn 03.001 W7PR32TWW1 MC UMACbb_3 2*1G/320/ BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740- South LX.TW0 TM4740-5454G64Mnss Ci5450M 5454G64Mn Africa 03.014 EM W7PR32EMTRZA2 MC XPP UMAGCss_3 2*2G/640/BT/6L2.2/5R/ na_bgn_1.3C_F33- 900_AN_ES61 TM4740- South LX.TW0 TM4740-5454G32Mnss Ci5450M 5454G32Mn Africa 03.013...
  • Page 130 Acer Model Country Part Description TM4740- South LX.TW0 TM4740-354G32Mn EM Ci3350M 354G32Mn Africa 03.006 W7PR32EMTRZA2 MC UMAGCss_3 2*2G/320/ BT/6L2.2/5R/ na_bgn_1.3C_F33- 900_AN_ES61 TM4740- Middle LX.TW0 TM4740-332G16Mn EM Ci3330M 332G16Mn East 01.001 W7HB64EMTRME2 MC UMAGCss_3 1*2G/160/ BT/6L2.2/5R/ na_bgn_1.3C_F33- 900_AN_AR21 TM4740- South LX.TW0...

  • Page 131: Travelmate 4740G

    Travelmate 4740G Acer Model Country Part Description TM4740G- Singapore LX.TVS TM4740G-352G32Mn 352G32Mn 03.146 W7PR32TRSG1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ZH31 TM4740G- Thailand LX.TVS TM4740G-332G32Mnss 332G32Mns 03.151 EM W7PR32EMTRTH1 N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_TH41 TM4740G- Singapore LX.TVS TM4740G-522G16Mn 522G16Mn 03.006 W7PR32TRSG1 MC N11MGE1512Css_3V3 1*2G/160/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61...
  • Page 132 Acer Model Country Part Description TM4740G- Turkey LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.036 EM W7PR32EMTRTR1 MC XPP N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_TR41 TM4740G- Middle LX.TVS TM4740G-433G32Mn Ci5430M 433G32Mn East 0C.003 LINPUSTME2 N11MGE1512Css_3V3 2G+1G/320/BT/6L2.2/ CB_bgn_1.3C_AN_EN1 TM4740G- Malaysia LX.TVS TM4740G-522G50Mn Ci5520M 522G50Mn 03.149 EM W7PR32EMTRMY1 N11MGE1512Css_3V3 1*2G/500_L/BT/6L2.2/...
  • Page 133 Acer Model Country Part Description TM4740G- Switzerlan LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 02.048 W7HP64TRCH1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_IT41 TM4740G- Norway LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 02.047 W7HP64TRNO1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_NO11 TM4740G- Holland LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 02.046 W7HP64TRNL1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_NL11...
  • Page 134 Acer Model Country Part Description TM4740G- Portugal LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 02.036 W7HP64TRPT1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_PT11 TM4740G- France LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 02.035 W7HP64TRFR1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES81 TM4740G- Eastern LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn Europe 02.034 W7HP64TREU7 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/...
  • Page 135 Acer Model Country Part Description TM4740G- LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 02.024 W7HP64TRGB1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740G- Eastern LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn Europe 02.023 W7HP64TREU5 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_RO11 TM4740G- Eastern LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn Europe 02.022 W7HP64TREU5 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/...
  • Page 136 Acer Model Country Part Description TM4740G- Singapore LX.TVS TM4740G-352G25Mn Ci3350M 352G25Mn 03.145 W7PR32TRSG1 MC N11MGE1512Css_3V3 1*2G/250/BT/6L2.2/5R/ na_bgn_1.3C_AN_ZH31 TM4740G- Singapore LX.TVS TM4740G-352G16Mn Ci3350M 352G16Mn 03.144 W7PR32TRSG1 MC N11MGE1512Css_3V3 1*2G/160/BT/6L2.2/5R/ na_bgn_1.3C_AN_ZH31 TM4740G- Singapore LX.TVS TM4740G-332G16Mn Ci3330M 332G16Mn 03.143 W7PR32TRSG1 MC N11MGE1512Css_3V3 1*2G/160/BT/6L2.2/5R/ na_bgn_1.3C_AN_ZH31...
  • Page 137 Acer Model Country Part Description TM4740G- Norway LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.135 W7PR32TRNO3 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_ENS2 TM4740G- Luxembou LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.134 W7PR32TRLU3 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_IT42 TM4740G- Poland LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.133 W7PR32TRPL1 MC XPP N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/...
  • Page 138 Acer Model Country Part Description TM4740G- Baltic LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.126 W7PR32TRBC4 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_LT11 TM4740G- Israel LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.125 W7PR32TRIL1 MC XPP N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_HE53 TM4740G- Norway LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.124 W7PR32TRNO1 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/...
  • Page 139 Acer Model Country Part Description TM4740G- Eastern LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn Europe 03.117 W7PR32TREU5 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_PL72 TM4740G- Hungary LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.116 W7PR32TRHU1 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_HU12 TM4740G- Greece LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.115 W7PR32TRGR1 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/...
  • Page 140 Acer Model Country Part Description TM4740G- Eastern LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn Europe 03.108 W7PR32TREU7 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_ENQ TM4740G- Eastern LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn Europe 03.107 W7PR32TREU3 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_RU62 TM4740G- Baltic LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.106 W7PR32TRBC5 MC N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/...
  • Page 141 Acer Model Country Part Description TM4740G- Algeria LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn 03.098 EM W7PR32EMTRDZ1 MC XPP N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_ES81 TM4740G- Middle LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn East 03.097 EM W7PR32EMTRMEB MC XPP N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_ARA1 TM4740G- Middle LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn East 03.096...
  • Page 142 Acer Model Country Part Description TM4740G- Middle LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn East 03.088 EM W7PR32EMTRME4 MC XPP N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_RU62 TM4740G- South LX.TVS TM4740G-353G25Mn Ci3350M 353G25Mn Africa 03.087 EM W7PR32EMTRZA4 MC XPP N11MGE1512Css_3V3 2G+1G/250/BT/6L2.2/ na_bgn_1.3C_AN_ENA1 TM4740G- Middle LX.TVS TM4740G-353G25Mn Ci3350M...
  • Page 143 Acer Model Country Part Description TM4740G- Turkey LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 02.013 EM W7HP64EMTRTR1 N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_TR31 TM4740G- South LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn Africa 02.012 EM W7HP64EMTRZA5 N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740G- Middle LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn East 02.011 EM W7HP64EMTRME3 N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/...
  • Page 144 Acer Model Country Part Description TM4740G- Middle LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn East 02.003 EM W7HP64EMTRME2 N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_AR21 TM4740G- Ukraine LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 02.002 W7HP64RUTRUK1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_RU61 TM4740G- Russia LX.TVS TM4740G-352G32Mi Ci3350M 352G32Mi 02.001 W7HP64RUTRRU1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/...
  • Page 145 Acer Model Country Part Description TM4740G- Eastern LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn Europe 03.074 W7PR32TREU7 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES62 TM4740G- Cyprus LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.073 W7PR32TRCY1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES63 TM4740G- Eastern LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn Europe 03.072 W7PR32TREU7 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/...
  • Page 146 Acer Model Country Part Description TM4740G- Austria LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.064 W7PR32TRAT1 MC XPP N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_DE62 TM4740G- Finland LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.063 W7PR32TRFI2 MC XPP N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_FI12 TM4740G- Russia LX.TVS TM4740G-352G32Mi Ci3350M 352G32Mi 03.062 W7PR32RUTRRU1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/...
  • Page 147 Acer Model Country Part Description TM4740G- France LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.053 W7PR32TRFR1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES82 TM4740G- Spain LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.052 W7PR32TRES1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES52 TM4740G- Germany LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.051 W7PR32TRDE1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_DE62...
  • Page 148 Acer Model Country Part Description TM4740G- Middle LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn East 03.043 EM W7PR32EMTRME9 MC XPP N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_AR52 TM4740G- Middle LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn East 03.042 EM W7PR32EMTRME2 MC XPP N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_AR11 TM4740G- Algeria LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.041...
  • Page 149 Acer Model Country Part Description TM4740G- South LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn Africa 03.031 EM W7PR32EMTRZA1 N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES81 TM4740G- South LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn Africa 03.030 EM W7PR32EMTRZA2 MC XPP N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740G- Middle LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn East 03.029...
  • Page 150 Acer Model Country Part Description TM4740G- Algeria LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.021 EM W7PR32EMTRDZ1 N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ES81 TM4740G- Middle LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn East 03.020 EM W7PR32EMTRMEB N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_ARA1 TM4740G- Middle LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn East 03.019 EM W7PR32EMTRME3 N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/...
  • Page 151 Acer Model Country Part Description TM4740G- Russia LX.TVS TM4740G-352G32Mi Ci3350M 352G32Mi 03.011 W7PR32RUTRRU1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bg_1.3C_AN_RU61 TM4740G- Ukraine LX.TVS TM4740G-352G32Mn Ci3350M 352G32Mn 03.010 W7PR32RUTRUK1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_RU61 TM4740G- Russia LX.TVS TM4740G-352G32Mi Ci3350M 352G32Mi 03.009 W7PR32RUTRRU1 MC N11MGE1512Css_3V3 1*2G/320/BT/6L2.2/5R/ na_bg_1.3C_AN_RU65...
  • Page 152 Acer Model Country Part Description TM4740G- Middle LX.TW2 TM4740G-332G16Mn Ci3330M 332G16Mn East 01.001 EM W7HB64EMTRME2 N11MGE1512GCss_3V3 1*2G/160/BT/6L2.2/5R/ CB_bgn_1.3C_F33- 900_AN_AR21 TM4740G- GCTWN S2.TW2 TM4740G-332G50Mn Ci3330M 332G50Mn 03.001 W7PR32TWW1 MC XPP N11MGE1512GCss_3V3 1*2G/500_L/6L2.2/5R/ na_bgn_1.3C_E77W_A N_ES61 TM4740G- S2.TW2 TM4740G-332G50Mn Ci3330M 332G50Mn 03.002 W7PR32TWW1 MC XPP N11MGE1512GCss_3V3 1*2G/500_L/6L2.2/5R/...
  • Page 153 Acer Model Country Part Description TM4740G- Singapore LX.TVR TM4740G-434G50Mn Ci5430M 434G50Mn 03.003 W7PR32TRSG1 MC N11PGE11GBCss_3V3 2*2G/500_L/BT/6L2.2/ na_bgn_1.3C_AN_ZH31 TM4740G- Singapore LX.TVR TM4740G-524G50Mn Ci5520M 524G50Mn 03.002 W7PR32TRSG1 MC N11PGE11GBCss_3V3 2*2G/500_L/BT/6L2.2/ na_bgn_1.3C_AN_ZH31 TM4740G- Middle LX.TVR TM4740G-432G32Mn Ci5430M 432G32Mn East 0C.001 LINPUSTME2 N11PGE11GBCss_3V3 1*2G/320/BT/6L2.2/5R/ CB_bgn_1.3C_AN_EN1...

  • Page 154: Travelmate 4740Z

    Travelmate 4740Z Acer Model Country Part Description TM4740Z- Philippines LX.TX TM4740Z- P602G32Mn W01.00 P602G32Mnss EM W7HB64EMTRPH1 MC UMACss_3 1*2G/320/ BT/6L2.2/5R/ na_bgn_1.3C_AN_ES61 TM4740Z- Philippines LX.TX TM4740Z- P602G32Mn W0C.00 P602G32Mnss LINPUS MTPH1 UMACss_3 1*2G/320/BT/6L2.2/5R/ na_bgn_1.3C_AN_XS11 TM4740Z- Middle LX.TX TM4740Z-P602G32Mns P602G32Mn East W0C.00...

  • Page 155: Travelmate 4740Zg

    Acer Model Country Part Description TM4740Z- S2.TXZ TM4740Z-P604G50Mn P604G50Mn 02.002 W7HP64TWW1 MC UMAGCss_3 2*2G/ 500_L/6L2.2/5R/ CB_bgn_1.3C_F33- 900_AN_ES62 Travelmate 4740ZG Acer Model Country Part Description TM4740ZG- S2.TXS TM4740ZG-P604G50Mn P604G50Mn 02.001 W7HP64TWW1 MC N11MGE1512Css_3V3 2*2G/500_L/BT/6L2.2/ na_bgn_1.3C_AN_ES62 TM4740ZG- S2.TXT TM4740ZG-P604G50Mn P604G50Mn 02.001 W7HP64TWW1 MC N11MGE1512GCss_3V3 2*2G/500_L/6L2.2/5R/...

  • Page 157: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® functions are tested under compatible Windows operating system for each model. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.

  • Page 158: Hardware Device Tests

    USB Speaker(JS1200UA) Dell USB Speaker USB Storage Drive 6 IN 1 Flash Card Reader/Writer Device name Vendor Buffalo Buffalo X Bridge Motorola Logitech Motorola Sony Acer Acer Dell Dell Dell Dell Hawk Dell FarEasTone Chunghwa Telecom Westenhouse Panasonic Huawei...
  • Page 159 Item Wireless Printer Photosmart C309 (CC35A) All-in-One Printer (4x6 photos/CD/ DVD/Quick Forms)/Scanner/Copier/Fax) Port: USB2.0/Ethernet/PictBridge/802.11g/BT Photosmart C4580 All-in-One Printer (4x6 photos) /Scanner/ Copier Port:USB2.0/802.11g.b/Memory Card Memory Card Memory Stick High speed 1GB Memory stick Pro Duo MS PRO Dou 2GB High Speed MS PRO 2GB Memory Card SanDisk Meomry Stick Micro (M2) 8GB Card Multimedia Card...
  • Page 160 Appendix B...

  • Page 161: Online Support Information

    This section describes online technical support services available to help you repair your Acer products. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and regional business units can access our website. However some information sources will require a user ID and password.
  • Page 162 Appendix C...

  • Page 163: Index

    Back Cover removing 39 Basic Input/Output System, see BIOS 23 Battery Pack removing 38 BIOS 16 Phoenix SecureCore Setup Utility 23 vendor 16 version 16 BIOS Recovery 87 BIOS Recovery by Crisis Disk 87 steps 87 BIOS setup utility General Help window 25 Item Specific Help panel 25 navigation keys 25 BIOS Utility...
  • Page 164 removing 62 LCD Module removing 51 LCD Module Disassembly Flowchart 59 LCD Panel removing 61 Main Unit Disassembly Flowchart 43 Mainboard 82 removing 55 media access on indicator 12 Memory Check 67 menu Exit 32 Information 26 Security 28 Microphone removing 63 Model Definition 100 notebook tour 11...
  • Page 165 view base 14 front 13 left 13 right 13 top 11 Webcam Module removing 62 WLAN Antennas removing 63 WLAN Module removing 41 Index...
  • Page 166 Index...

This manual is also suitable for:

Travelmate 4740gTravelmate 4740z seriesTravelmate 4740zg seriesTravelmate 4740 seriesTravelmate 4740g series

Table of Contents