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Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally, you
can refer to the chart below. If your particular problem cannot be resolved using
the information in the chart, contact the dealer where you purchased the phone.
Problem
Possible causes
The network signal is too weak
at your current location, for
example, in a basement or near
a tall building, because wireless
transmissions cannot effectively
reach it.
The network is busy at the
Poor reception
current time (for example,
during peak times, there may
be too much network traffic to
handle additional calls).
You are too far away from a
base station for your service
provider.
The network link quality is poor
Echo or noise
on the part of your service
provider.
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Possible solution
Move to a location where the
network signal can be properly
received.
Avoid using the phone at such
times, or try again after waiting
a short time.
You can request a service area
map from your service provider.
End the call and dial again. You
may be switched to a
better-quality network link or
phone line.
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