Troubleshooting Guide - LG WM2487HRM Owner's Manual

20
TROUBLESHOOTING GUIDE
This
washing
machine is
equipped
with automatic
safety
functions which detect and
diagnose problems
at
an
early stage
and
react appropriately.
When the machine does
not
function
properly
or
does
not
function
at all,
check the following points before you call the Service Department.
Rattling and clanking noise
Thumping
sound
Vibrating
noise
Water leaks
Excessive suds
Water does not enter
washer
or
it
enters slowly
?
Foreign objects such
as
coins
or
safety pins
may be in drum
or
pump.
?
Heavy
wash loads may
produce
a
thumping sound.
This is normal.
?
Have all the transit bolts and
packing
been removed?
?
Wash load may be
unevenly
distributed in the drum.
?
Are all the feet
resting firmly
on
the
ground?
?
Fill hose connection is loose at
tap
or
washer.
?
House drain
pipes
are
clogged.
?
Too much
detergent
or
unsuitable
detergent.
?
Water supply is not adequate
in
area.
?
Water
supply tap
is not
completely
open.
?
Water inlet hose is bent.
?
The filter of the inlet hose
clogged.
Stop washer and check drum and drain
filter.
If noise continues after washer is
restarted,
call for service.
If sound continues, washer is
probably
out
of balance. Stop and redistribute wash
load.
See Installation Instructions for
removing
shipping
bolts.
Stop
washer and rearrange wash load.
Adjust
the
leveling
feet.
Make
sure
all four feet
are
in firm
contact
with the floor, while the washer is in the
spin cycle with
a
load.
Check and
tighten
hose connections.
Unclog
drain
pipe.
Contact
plumber
if
necessary.
Reduce
detergent
amount
or use
low
sudsing detergent.
Check another
tap
in the house.
Fully
open
tap.
Straighten
hose.
Check the filter of the inlet hose.
Problem Possible Cause Solution
Designed specially to
use
only
HE
(High Efficiency) detergent