Technical Support - Tenda AC18 User Manual

A9: You can reset the router and set the login password again. To reset the router, power on
the router, hold down the Reset button for about 8 seconds until all the LED indicators blink
once, and release it.
Q10: What should I do if the email function does not work properly and some websites are
inaccessible?
A10: This problem is mainly encountered by users who access the internet using dial-up
connections or dynamic IP addresses. You can adjust the MTU value of the router to address
the problem. For details, refer to MTU.
If you cannot access some websites or encrypted websites (such as online banking and Paypal
websites), cannot send or receive emails, or cannot access FTP or POP servers, try reducing
the value of MTU gradually from 1500 until the problem is resolved. (The recommended range
is 1400~1500.)
MTU
1500
1492
1472
1468
1436
I.4 Technical Support
If you still have some problems, please contact our technical support hotline.
Region
Global Hotline
United States
Australia
New Zealand
Hong Kong
Canada Hotline
You can also contact our technical support by other means.
Means
Skype
Website
Email
Usage
It is commonly used for ADSL and non-VPN dial-up connections.
It is used for ADSL dial-up connections.
It is the maximum value for the ping command. (A packet with a larger
size is splitted.)
It is used for DHCP connections.
It is used for VPN or PPTP connections.
Hotline
(86) 755-27657180
1-800-570-5892
1300787922
800787922
00852-81931998
1-888-998-8966
Details
Tendasz
http:// www.tendacn.com
support@tenda.com.cn
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