Paper Rubs Against The Printhead - Canon imagePROGRAF PRO-2000 Online Manual

Paper rubs against the printhead

Check 1
Is the media type specified in the printer driver the same as the media type loaded in the
printer?
Load paper of the same type as you have specified in the printer driver.
Loading the Upper Roll on the Printer
Loading Sheets in the Printer
Follow the steps below to match the media type in the printer driver to the media type loaded in the printer.
1. To stop printing, press the Stop button.
2. Change the paper type in the printer driver and try printing again.
Check 2
Is the paper loaded properly?
If not loaded properly, paper can buckle and rub against the print head.
Reload the paper.
Loading the Upper Roll on the Printer
Loading Sheets in the Printer
Check 3
Is the print head height set too low?
Set Paper Thickness (Head Height) in the touch screen menu to Auto.
Troubleshooting Paper Abrasion and Blurry Images
Check 4
Is the paper thick, or a type that curls easily or is prone to buckling after absorbing ink?
If using paper-based printing material such as Heavyweight Coated Paper, set Transport unit vacuum strength
in the touch screen menu to Medium-strong or Strong. If that does not resolve the problem, increase the Paper
Thickness (Head Height) setting in the touch screen menu.
Adjusting Vacuum Strength
Troubleshooting Paper Abrasion and Blurry Images
If using film-based printing material such as CAD Tracing Paper, set the Transport unit vacuum strength in the
touch screen menu to Standard, Medium-strong, or Strong. If that does not resolve the problem, increase the
Paper Thickness (Head Height) setting in the touch screen menu.
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