Start Service; Capture Phone Logs - Cisco 8821 Administration Manual

Troubleshooting
Note
Step 3
Add the phone back to the Cisco Unified Communications Manager database.
Step 4 Power cycle the phone.

Start Service

A service must be activated before it can be started or stopped.
Note
To start a service, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from
the Navigation drop-down list and click Go.
Step 2
Choose Tools > Control Center - Feature Services.
Step 3 Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a service
control panel to start or stop a service.
Step 4 If a service has stopped, click the corresponding radio button and then click Start.
The Service Status symbol changes from a square to an arrow.

Capture Phone Logs

If your users have problems and you need to contact Cisco TAC for assistance, you need to capture the phone
log files. The log files will help TAC resolve the problem.
Capture these logs as close to the problem event as possible. If the user can recreate the problem easily, get
the user to record what they did to get the problem to occur.
Before You Begin
Make sure that the web access is enabled for the phone.
If possible, aks your user for the time span that the problem occurred.
When you remove a phone from the Cisco Unified Communications Manager database, the
configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The
phone directory number or numbers remain in the Cisco Unified Communications Manager database.
They are called unassigned DNs and can be used for other devices. If unassigned DNs are not used
by other devices, delete these DNs from the Cisco Unified Communications Manager database. You
can use the Route Plan Report to view and delete unassigned reference numbers.
Cisco Wireless IP Phone 8821 and 8821-EX Administration Guide for Cisco Unified Communications Manager
Start Service
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