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29) Support information
If you have questions about your TrekStor product or
problems, please proceed as follows:
•
Carefully read the operating instructions.
•
Take a look at our FAQ section of our website, where you will
find answers to the most frequently asked questions about
your product.
•
Check whether you have entered the correct settings on your
device using the product features and functions as points of
reference.
•
Consult the respective product detail page for up-to-date
information (such as newly available firmware updates) on your
product.
If you have taken these measures and the problem persists,
please contact our service team directly. Our professional service
employees will discuss all of the additional necessary steps with
you and provide individual support to help you quickly and easily
continue to address your concern. Directly contacting us, the
manufacturer, via our service hotline or by filling out our service
form allows us to address your concern more quickly and allows
you to benefit from high-quality consulting and support.
You can find out how to reach our service team here:
www.trekstor.de/support-en.html
49
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