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32. Notes on the warranty
TREKSTOR GmbH grants a manufacturer's warranty to the buyer of a TREKSTOR
GmbH product bought and used in Germany, but not to a second buyer. This is
in addition to the statutory rights to which the buyer is entitled from the seller
and does not restrict those rights. This includes common defects caused by the
production process. The validity period of the manufacturer's warranty is 12
months, except in the case of batteries where it is six months. It starts from the
date of the purchase invoice from the specialist dealer. In the event of a warranty
claim, the buyer has the right to rectification. The manufacturer's guarantee does
not apply to: accessories, parts subject to normal wear and tear, and products that
are to be leased or rented commercially to a large number of people. Improper use
or maintenance of the product, or use for a purpose for which it was not intended,
e.g. by independent and unauthorized modifications to the product (in particular
by installing third-party firmware that was not approved by TREKSTOR GmbH or
modifications to the hardware of the product), can lead to the loss of the warranty.
Further information on the warranty conditions and how to make a claim in the
event of a case covered by the warranty can be found at:
http://www.trekstor.de/servicebedbedingungen.html
33. Support information
If you have questions about your product or problems, please proceed as
follows:
Carefully read the operating instructions.
■
Take a look at our FAQ section of our website, where you will find answers
■
to the most frequently asked questions about your product.
Check whether you have entered the correct settings on your device using
■
the product features and functions as points of reference.
Consult the respective product detail page for up-to-date information
■
(such as newly available firmware updates) on your product.
If you have taken these measures and the problem persists, please contact our
service team directly.
Our professional service employees will discuss all of the additional necessary
steps with you and provide individual support to help you quickly and easily
continue to address your concern.
Directly contacting us, the manufacturer, via our service hotline or by filling out
our service form allows us to address your concern more quickly and allows you
to benefit from high-quality consulting and support.
You can find out how to reach our service team here:
www.trekstor.de/support
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