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SC-P20000 Series/SC-P10000 Series User's Guide
Messages
Paper Load Error
No paper detected.
Paper Edge Detect Error
Paper edge cannot be detected.
Loaded paper is positioned
incorrectly.
Paper Load Error
Some paper has not been fed.
Paper Eject Error
Could not eject paper.
Paper Cut Error
Remove uncut paper.
Paper Size Error
Loaded paper is not supported
size.
Problem Solver
What to do
Remove and then reload the paper.
❏
Roll Paper
Before you reload the paper, cut the edge of the roll paper straight horizontally.
Cut off any jagged or folded sections.
If there is a problem with the edge, a paper load error occurs again.
Also, make sure there are no gaps between the roll paper and the roll paper
adapters. If there are any gaps, the edge of the paper cannot be detected correctly.
❏
Cut Sheet/Poster Board
Load the paper straight so that it is not skewed.
"Loading and Removing Poster Board" on page 41
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Paper remains inside the printer. Remove the paper.
"Roll paper jam" on page 175
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"Cut sheets jam" on page 176
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Press the Z button to clear the error. If any paper remains inside the printer, remove it.
"Roll paper jam" on page 175
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"Cut sheets jam" on page 176
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Cut sheet may have been selected from the menu while roll paper was loaded. Load
paper according to the items and loading method selected.
"Loading and Removing the Roll Paper" on page 31
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After pressing the Z button, pull out the paper and cut along the line of the failed cut
using scissors or a commercially available cutter.
Pull the edge of the paper straight outside the printer.
The loaded paper width is not supported. Press the Z button and remove the paper.
Paper for use in the printer must be at least 254 mm wide. Use paper that is at least 254
mm wide.
If this message is displayed even when paper with a correct width is loaded, you may
be able to print if you select Off for Paper Size Check in the Setup menu.
Changed settings are reflected when the paper is re-loaded.
"Setup menu" on page 130
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