Troubleshooting; Troubleshooting Tips; Troubleshooting Methodology - HP Integrity RX4640 Operation Manual

5

Troubleshooting

Troubleshooting Tips

Before removing a cover to service components that cannot be hot-swapped, always
WARNING
disconnect the AC power cords and unplug telephone cables. Disconnect telephone
cables to avoid exposure to shock hazard from telephone ringing voltages.
Disconnect the AC power cords to avoid exposure to high energy levels that may
cause burns when parts are short-circuited by metal objects such as tools or jewelry.
Do not operate the HP Server for more than 10 minutes with any cover (including power
CAUTION
supplies and disk drives) removed. Otherwise, damage to system components may result due to
improper cooling airflow.
However, you can safely remove a cover while the HP Server is running to remove and replace
PCI hot-plug boards. For any other service activity requiring access to the system board or
power distribution board, power-down the HP Server and observe all safety precautions.

Troubleshooting Methodology

Step 1. This is the entry point to the troubleshooting process. Here, you pick from a set of symptoms,
ranging from very simple (System LED is blinking) to the most difficult Machine Check Abort
(MCA) has occured. The following is a list of symptom examples:
• System LED blinking
• System Alert present on console
• System will not power-up
• System will not boot
• Event/Error Message received
• Machine Check Abort (MCA)
Step 2. This step narrows down the observed problem to the specific troubleshooting procedure required.
Here you isolate the failure to a specific part of the server so that you can perform more detailed
troubleshooting. For example:
• Problem-System LED blinking
— System Alert on console?
— Analyze the alert by using the system event log (SEL) to identify the last error logged by
the baseboard management controller. Use either the EFI shell command line interface
(CLI) or the optional management processor card is installed, use the MP commands to
view the SEL.
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