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For inquiries, call:
Customer Service Center
For general information, charges and operation
information
Business hours 9:00 ̶ 20:00 (7 days a week)
From fixed-line phones:
0077-7-111
PRESSING "ZERO" WILL CONNECT YOU TO AN OPERATOR
AFTER CALLING "157" ON YOUR au CELLPHONE.
For service canceling procedure in case of loss
or theft
(toll free)
Business hours: 24 hours live support (7 days a week)
From fixed-line phones:
0077-7-113
In case above numbers are not available (toll-free).
0120-977-033
0120-977-699
Keitai Guarantee Service Center
For loss, theft, damage
Business hours 9:00 ̶ 21:00 (7 days a week)
From fixed-line phones/au cell phones,
0120-925-919
May 2015, 2nd Edition
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Imported by: HTC NIPPON Corporation
Manufactured by: HTC Corporation
(toll free)
(except Okinawa)
(Okinawa)
Cell phone and PHS operators collect and
recycle unused telephones, batteries and
battery chargers at stores bearing the
regardless of brand and manufacturer to protect
the environment and reuse valuable resources.
From au cell phones:
157
without area code
From au cell phones:
113
without area code
(toll free)
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