VDO DLKPro Download Key User Manual page 31

7 "DownloadTools" PC programme / Support module
Collecting support files
The DLKPro lets you to collect all the service-relevant
files in a ZIP file in the support folder. These files also
include a log file.
Tip: The log file indicates any errors and/or problems
when downloading data.
Use this function if you notice repeated irregularities
during downloading. Then e-mail the ZIP file to your
service partner to ascertain the cause behind the errors.
Click on [Collect & Open] to collect the service-
related files (log file and configuration files) in a ZIP
file.
When the ZIP file has been created, the Collection
complete! dialogue box is displayed.
Click on [OK] to close the Collection complete!
dialogue box.
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Windows Explorer automatically opens the
directory in which the ZIP file is stored
You can now send the data to your service partner.
If the directory does not open, start Windows
Explorer and switch to the KEYTOOLS:\Support
directory.
DLKPro Download Key • Operating Instructions – Edition 03/2012
Starting Netviewer
If you agree, your service partner can also solve a
support problem directly on your computer:
The DLKPro includes the Netviewer software which, with
your permission, gives your service partner access to
your computer.
Note: A session number is required each time a
connection is established. This number is uniquely
generated for each individual Netviewer session. When
the connection is ended, your service partner can no
longer access your system.
Requirements:
• You have already discussed it with your service
partner, he has dictated a session number to you
and now wishes to access your computer using
Netviewer.
• The DLKPro must be connected to a computer
which in turn is connected to the Internet.
Click on [Netviewer] to grant your service partner
access to your computer.
Netviewer is launched.
Enter the session number given to you by your
service partner.
.
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