Siemens HiPath 2000 User Manual
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Siemens HiPath 2000 User Manual

Siemens HiPath 2000 User Manual

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Download this manual See also: Administration Manual, User Manual
Documentation
HiPath 2000, HiPath 3000, HiPath 5000
HiPath OpenOffice
OpenStage 15
User guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open

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Summary of Contents for Siemens HiPath 2000

  • Page 1 Documentation HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice OpenStage 15 User guide Communication for the open minded Siemens Enterprise Communications www.siemens.com/open...

  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

  • Page 3: Location Of The Telephone

    LEDs. Product support on the Internet Information and support for our products can be found on the Internet: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...

  • Page 4: Table Of Contents

    Contents Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Contents Basic functions ......24 Answering a call ......... . 24 Answering a call via the handset .
  • Page 6 Voice encryption (only for HiPath 2000/3000/5000/HiPath OpenOffice EE) ... 75 Displaying status ........75 Notes on voice encryption .
  • Page 7 Contents More functions/services ..... . 83 Appointments function ........83 Saving appointments .
  • Page 8 Contents Using team functions......108 Activating/deactivating a group call ......108 Accepting a call for another member of your team .

  • Page 9: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.

  • Page 10: Intended Use

    General information Intended use The OpenStage phone is a desktop or wall-mounted unit designed for voice transmission and for connection to a LAN. Any other use is regarded as unauthorized. Telephone type The phone name data can be found on the name plate on the base of the device;...

  • Page 11: Voice Encryption

    General information Voice encryption On HiPath 2000/3000/5000 (from R 4), HiPath OpenOffice EE (V1) your OpenStage 15 supports voice encryption from software release 2 (V1 R2.xxxx). This allows you to use your OpenStage to perform tap-proof calls. Voice transmission is encrypted and is decrypted at the other call par- ty’s phone and vice versa.

  • Page 12: Multi-Line Telephone, Executive/Secretary Functions

    General information Multi-line telephone, executive/secretary functions Your OpenStage 15 is a "multi-line telephone". This means that your ser- vice personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.

  • Page 13: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 15 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 20.

  • Page 14: Ports On The Underside Of The Phone

    Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit (if required) Network Local cable type Handset ey module Properties of your OpenStage 15 Display type LCD, 24 x 2 characters Full-duplex speakerphone function Wall mounting...

  • Page 15: Using Network Ports More Efficiently

    Getting to know your OpenStage phone Using network ports more efficiently OpenStage 15 has an integrated 10/100 mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. Network switch OpenStage 15 Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.

  • Page 16: Openstage Key Module 15

    Getting to know your OpenStage phone OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used accord- ing to your needs page 18.

  • Page 17: Keys

    Getting to know your OpenStage phone Keys Audio keys Function when key is pressed Reduce volume and set contrast brighter page 119. Turn loudspeaker on/off (with red LED key) page 27. Increase volume and set contrast darker page 119. Mailbox key and Menu key Function when key is pressed Open mailbox (with red LED key) page 21.

  • Page 18: Programmable Function Keys

    Getting to know your OpenStage phone Programmable function keys Your OpenStage 15 has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module page 16. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as: •...

  • Page 19: Keypad

    Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number key on the keypad twice.

  • Page 20: Display

    Getting to know your OpenStage phone Display Your OpenStage 15 comes with a black-and-white LCD display. Adjust the contrast to suit your needs page 119. Idle mode Your phone is in idle mode when there are no calls taking place or settings being made.

  • Page 21: Mailbox

    Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as, HiPath Xpressions are displayed in this application in addition to messages received. Messages You can send short text messages to individual internal stations or groups.

  • Page 22: Caller List

    Getting to know your OpenStage phone Caller list If you are unable to accept an external or internal call, the call attempt is stored in the caller list. Answered calls can also be saved (contact your service personnel). Your telephone stores up to ten calls in chronological order. Each call is as- signed a time stamp.

  • Page 23: Program/Service Menu

    Getting to know your OpenStage phone Program/Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: *7=Use speed dialing? Further entries are available Menu option...

  • Page 24: Basic Functions

    Basic functions Step by step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 13 care- fully before performing any of the steps de- scribed here on your phone. Answering a call Special default ring signaling is set for your telephone: •...

  • Page 25: Answering A Call Via The Loudspeaker (Speakerphone Mode)

    Basic functions Step by step Answering a call via the loudspeaker (speakerphone mode) Suggestions for using speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume. • The ideal distance between the user and the tele- phone set in speakerphone mode is about 50 cm (approx.

  • Page 26: Switching To Speakerphone Mode

    Basic functions Step by step Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. Hold down the key and replace the handset. Then re- lease the key. if nec. Set the call volume. Keep pressing the key until the de- sired volume is set.

  • Page 27: Open Listening In The Room During A Call

    Basic functions Step by step Open listening in the room during a call You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.

  • Page 28: Making Calls

    Basic functions Step by step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. Pay attention to the notes on voice encryption page 76. The called party does not answer or is busy: Replace the handset.

  • Page 29: Dialing With Dds Keys

    Basic functions Step by step Dialing with DDS keys Prerequisite: You have saved a number on a DDS key page 70. Press the key with a saved number. If the number is saved on the second layer, press the shift key first. Pay attention to the notes on voice encryption page 76.

  • Page 30: Redialing A Number

    Basic functions Step by step Redialing a number The last ten external telephone numbers dialed are stored automatically. If this feature is configured (contact your service personnel), account codes entered are also saved page 74. You can redial them simply by pressing a key. Displaying and dialing saved station numbers Prerequisite: The "Redial"...

  • Page 31: Rejecting Calls

    Basic functions Step by step Rejecting calls You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). Prerequisite: The "Disconnect" key is configured. The phone rings. The caller appears on the screen. Press the "Disconnect"...

  • Page 32: Calling A Second Party (Consultation)

    Basic functions Step by step Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Consultation? Confirm. Call the second party. Pay attention to the notes on voice encryption page 76.

  • Page 33: Transferring A Call

    Basic functions Step by step Transferring a call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. Consultation? Confirm. Enter the number of the party to which you want to transfer the call.

  • Page 34: Call Forwarding

    Basic functions Step by step Call forwarding Using variable call forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) When call forwarding is active, a special dial tone sounds when you lift the handset.

  • Page 35: Using Call Forwarding No Reply (Cfnr)

    Basic functions Step by step Using call forwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are re- ceived while another call is ongoing can be automatical- ly forwarded to a specified telephone. Press the key shown.

  • Page 36: Call Forwarding In The Event Of Telephone Failure (Cfss)

    Basic functions Step by step Call forwarding in the event of telephone failure (CFSS) If configured (consult your service personnel), you can define an internal or external call forwarding destination that activates in the event of telephone failure. Press the key shown. *9411= CFSS on? Select and confirm the option shown.

  • Page 37: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)

    Basic functions Step by step Call forwarding in the carrier network and forwarding multiple subscriber numbers (MSN) (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct- ly within the carrier network.

  • Page 38: Using Callback

    Basic functions Step by step Using callback You can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback •...

  • Page 39: Viewing And Deleting A Stored Callback

    Basic functions Step by step Viewing and deleting a stored callback Open the idle menu page 20. View callbacks? Select and confirm the option shown Next callback? Select and confirm to display additional entries. Deleting a displayed entry Delete? Confirm. Ending retrieval Exit? Select and confirm the option shown.

  • Page 40: Enhanced Phone Functions

    Enhanced phone functions Step by step Enhanced phone functions Answering calls Accepting a specific call for your colleague You hear another telephone ring. Press the key shown. More features? Select and confirm the option shown. *59=Pickup - directed? Select and confirm the option shown if nec.

  • Page 41: Using The Speakerphone

    Enhanced phone functions Step by step Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other party’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode.

  • Page 42: Answering Calls From The Entrance Telephone And Opening The Door42

    Enhanced phone functions Step by step Answering calls from the entrance telephone and opening the door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a door opener. If you have the proper authorization (contact your ser- vice personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering...
  • Page 43 Enhanced phone functions Step by step Activating the door opener Press the key shown. *89=Door opener on? Select and confirm the option shown. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". 3=change password? Select the displayed function and press the "OK" dialog key to change the code.

  • Page 44: Making Calls

    Enhanced phone functions Step by step Making calls En-bloc sending/correcting numbers If this feature is configured (contact your service per- sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific re- quest.

  • Page 45: Using The Caller List

    Enhanced phone functions Step by step Using the caller list Detailed information, as well as a sample display entry are provided on page 22. Retrieving the caller list Prerequisite: Service personnel has set up a caller list for your telephone. Open the idle menu page 20.

  • Page 46: Dialing A Number From The Internal Directory

    Enhanced phone functions Step by step Dialing a number from the internal directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact your service personnel to find out if one was con- figured for your system.

  • Page 47: Using The Ldap Directory

    Enhanced phone functions Step by step Using the LDAP directory If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been con- figured in the system.
  • Page 48 Enhanced phone functions Step by step The result is displayed If only one name is found, it is displayed. Call? Confirm. If several names are found (max. 50), the first name is displayed. Scroll to next or previous entry, Scroll Next? confirm, Scroll Previous? select and confirm the option shown.

  • Page 49: Making Calls Using System Speed-Dial Numbers

    Enhanced phone functions Step by step Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial num- bers (consult your service personnel). Press the key shown. *7=Use speed dialing? Select and confirm the option shown Enter a three-digit speed-dial number. Pay attention to the notes on voice encryption page 76.

  • Page 50: Talking To Your Colleague With A Speaker Call

    Enhanced phone functions Step by step Press the key shown. Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. Change Confirm. First enter the external code and then the external sta- tion number.

  • Page 51: Talking To Your Colleague With Discreet Calling

    Enhanced phone functions Step by step Talking to your colleague with discreet calling If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (dis- creet calling).

  • Page 52: Assigning A Station Number (Not For U.s.)

    Enhanced phone functions Step by step Assigning a station number (not for U.S.) If this function has been configured (contact your ser- vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

  • Page 53: During A Call

    Enhanced phone functions Step by step During a call Using call waiting (second call) Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can block the second call or the signal tone...

  • Page 54: Preventing And Allowing Call Waiting (Automatic Camp-On)

    Enhanced phone functions Step by step Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent or allow a second call page 53 from being signaled by automatic camp-on during an ongoing call. Press the key shown.

  • Page 55: Parking A Call

    Enhanced phone functions Step by step Parking a call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call.

  • Page 56: Holding External Calls

    Enhanced phone functions Step by step Holding external calls If you have programmed a hold key on your phone page 65, you can put external calls on hold. Then all other stations can accept the call on the as- signed trunk. Press the "Hold"...

  • Page 57: Conducting A Conference

    Enhanced phone functions Step by step Conducting a conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. You can only add parties to or remove them from a conference if you initiated the conference.
  • Page 58 Enhanced phone functions Step by step Removing parties from the conference View conf parties? Select and confirm the option shown. The first party is displayed. Next? Confirm as often as required until the desired party ap- pears. Remove party? Select and confirm the option shown. If a participant that was connected to the confer- ence via an unencrypted line leaves, the confer- ence remains unsecured.

  • Page 59: Activating Tone Dialing/Dtmf Suffix-Dialing

    Enhanced phone functions Step by step Activating tone dialing/DTMF suffix-dialing You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key shown. *53=DTMF dialing? Select and confirm the option shown. You can use the keys through to transmit DTMF signals.

  • Page 60: Recording A Call

    Enhanced phone functions Step by step Recording a call If configured (contact your service personnel), you can record an ongoing call. Prerequisite: You are on a call, the "Recording" key is configured page 65. Press the "Recording" key. The LED lights up. You and the other party hear an acoustic announce- ment, indicating that recording has started, and an acoustic signal is emitted approx.

  • Page 61: Transferring A Call After A Speaker Call Announcement In A Group

    Enhanced phone functions Step by step Transferring a call after a speaker call announcement in a group If this function has been configured (contact your ser- vice personnel), you can use a speaker call (announce- ment, page 108) to announce a call in progress to a group of users page 50.

  • Page 62: Sending A Trunk Flash

    Enhanced phone functions Step by step Sending a trunk flash To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.

  • Page 63: If You Cannot Reach A Destination

    Enhanced phone functions Step by step If you cannot reach a destination Call waiting (camp-on) Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party. Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

  • Page 64: Using Night Answer

    Enhanced phone functions Step by step Using night answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser- vice personnel ( standard night answer service) or by you ( temporary night answer service).

  • Page 65: Programming The Function Keys

    Programming the function keys Step by step Programming the function keys You can program frequently used functions, station numbers OpenStage 15OpenStage 15 T or procedures onto the function keys on your or key module. Configuring function keys See also page 18. A list of all available functions is displayed, see the overview page 66.

  • Page 66: Overview Of Functions

    Programming the function keys Step by step Overview of functions The functions are split into the following menus: • Destinations • Feature Settings • PIN and Authorization • Calls More features • The available functions depend on your configu- ration. If a function is missing, contact your ser- vice personnel.
  • Page 67 Programming the function keys Step by step Trunk group key: At least one trunk is free. All lines in this trunk group are occupied. View call charges: No chargeable calls have been set up since the last check. Chargeable calls have been set up since the last check. Call forwarding, Forward Line: Flashing slowly - your line is a call forwarding destina- tion.

  • Page 68: Programming A Procedure Key

    Programming the function keys Step by step Programming a procedure key Numbers and functions which require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization. For example the function "Associated dialing"...
  • Page 69 Programming the function keys Step by step Select the saved procedure by pressing the key. Procedures with activatable/deactivatable func- tions are activated with one press of the button and deactivated with the next. You can press the procedure key during a call to automatically send the saved digits as DTMF sig- nals page 59.

  • Page 70: Configuring Repdial Keys

    Programming the function keys Step by step Configuring repdial keys You can also program internal and external station num- bers on the second level. The LED function is not avail- able for internal station numbers on the second level. To program the second level, you must program a "Shift"...

  • Page 71: Deleting Function Key Programming

    Programming the function keys Step by step Deleting function key programming Open the Program/Service menu page 23. *91=Prog. feature key Select and confirm the option shown. Press and hold the assigned key. Clear key Select and confirm the option shown.

  • Page 72: Displaying And Assigning Call Charges

    Displaying and assigning call charges Step by step Displaying and assigning call charges Displaying call charges (not for U.S.) For the current call: Call charges are shown by default on the display when a call ends. If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.

  • Page 73: Displaying Call Charges For Another Telephone (Not For U.s.)

    Displaying and assigning call charges Step by step Displaying call charges for another telephone (not for U.S.) If configured (contact your service personnel), you can also display and print out information on chargeable calls for other phones (such as a pay phone). Prerequisite: You have programmed the function "Show call charges"...

  • Page 74: Dialing With Call Charge Assignment

    Displaying and assigning call charges Step by step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Your service personnel have defined ac- count codes for you. Press the key shown. *60=Account code? Select and confirm the option shown. Enter the account code.

  • Page 75: Privacy/Security

    Privacy/security Step by step Privacy/security Voice encryption (only for HiPath 2000/3000/5000/ HiPath OpenOffice EE) Please see also the explanations on page 11. Displaying status in call mode During calls, you can check if your call is secure. If a key is configured with the "Security call status" func- tion, this illuminates when the call is secure.

  • Page 76: Notes On Voice Encryption

    Privacy/security Step by step Notes on voice encryption Your service personnel can define on your communica- tion system whether you are notified of unencrypted calls and how. You will then receive a warning tone and/ or a message on the display when you accept a call, ac- cept a consultation call or are connected to a confer- ence.

  • Page 77: Activating/Deactivating "Do Not Disturb

    Privacy/security Step by step Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external call- ers are connected to another phone, which you can specify (contact your service personnel). Activating Open the idle menu page 20.

  • Page 78: Caller Id Suppression

    Privacy/security Step by step Caller ID suppression You can prevent your station number or name from ap- pearing on the displays of external parties you call. The feature remains active until you deactivate it. Activating Open the idle menu page 20. Suppress call ID? Select and confirm the option shown.

  • Page 79: Monitoring A Room

    Privacy/security Step by step Monitoring a room You can use a phone to monitor a room. This function must be enabled on the monitoring phone. When you call this phone, you can immediately hear what is happening in that room. Activating the telephone to be monitored Press the key shown.

  • Page 80: Locking The Telephone To Prevent Unauthorized Use

    Privacy/security Step by step Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your absence. Locking the phone Open the idle menu page 20. Lock phone? Select and confirm the option shown. Unlock phone? select and confirm the option shown.

  • Page 81: Locking Another Telephone To Prevent Unauthorized Use

    Privacy/security Step by step Locking another telephone to prevent unauthorized use If configured (contact your service personnel), you can lock and unlock other telephones to prevent unautho- rized access. If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.

  • Page 82: Saving Your Pin

    Privacy/security Step by step Saving your PIN Enter the lock code to use the functions • for locking the telephone to prevent unauthorized page 80 • for using another telephone like your own page 87. You can save this code. Press the key shown.

  • Page 83: More Functions/Services

    More functions/services Step by step More functions/services Appointments function You can configure your phone to call you to remind you about appointments page 84. You must save the required call times. You can enter a single appointment that will take place in the next twen- ty-four hours or you can enter a daily recurring appoint- ment.

  • Page 84: Using Timed Reminders

    More functions/services Step by step Using timed reminders Prerequisite: You have saved a reminder page 83. The saved time arrives. Reminder at 1200 The phone is ringing. The appointment time is dis- played. Press key twice. Lift the handset and replace it again. If you do not answer the timed reminder, it is re- peated five times and then deleted.

  • Page 85: Viewing And Editing Incoming Messages

    More functions/services Step by step Displaying and deleting messages you have sent Prerequisite: The recipient has not yet accepted a sent message. Open the idle menu page 20. View sent message? Select and confirm the option shown. Message sent? Confirm. The text message is displayed.

  • Page 86: Leaving An Advisory Message

    More functions/services Step by step Leaving an advisory message You can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence. When you receive a call, the message appears on the caller’s display. Open the idle menu page 20.

  • Page 87: Displaying The Number Of Waiting Calls/Overload Display

    More functions/services Step by step Displaying the number of waiting calls/ overload display You can show the number of external waiting calls on the display if you programmed the "View number of calls" key page 65. Press the " Calls in Q" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.

  • Page 88: Using A Mobile Phone Number At A Random Phone

    More functions/services Step by step Using a mobile phone number at a random phone You can program a mobile phone number that was set up especially for you by your service personnel at a sys- tem-based OpenStage phone of your choice. The origi- nal "guest telephone"...

  • Page 89: Moving The Connection To The Next Telephone

    More functions/services Step by step Moving the connection to the next telephone If you want to move your connection from the first "guest telephone" to a second "guest telephone", log onto the second "guest telephone" in the usual fashion (see page 88).

  • Page 90: Fax Details And Message On Answering Machine

    More functions/services Step by step Fax details and message on answering machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key page 65, the key lights up when a fax or a message has been received.

  • Page 91: Resetting Services And Functions (System-Wide Cancellation For A Telephone)

    More functions/services Step by step Resetting services and functions (system-wide cancellation for a telephone) A general reset procedure is available for initiated func- tions. The following functions are deleted, if enabled: • Forwarding on • Advisory msg. on • Ringing group on •...

  • Page 92: Activating Functions For Another Telephone

    More functions/services Step by step Activating functions for another tele- phone If configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service): • Do not disturb, code: 97/#97 page 77 • Call forwarding, code 13/#1 page 34 •...

  • Page 93: Using System Functions From Outside Disa (Direct Inward System Access)

    More functions/services Step by step Using system functions from outside DISA (direct inward system access) If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions: •...

  • Page 94: Using Functions In Isdn Via Code Dialing (Keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-operated in your country. Siemens Enterprise Communications GmbH & Co. KG shall not be liable for damages/ costs which may be incurred by fraudulent activ- ities or remote operation (such as toll fraud).

  • Page 95: Controlling Connected Computers/Programs/Telephone Data Service

    More functions/services Step by step Controlling connected computers/pro- grams/telephone data service If this function has been configured (contact your ser- vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone. Prerequisite: You have set up a connection.

  • Page 96: Communicating With Pc Applications Over A Csta Interface

    More functions/services Step by step Communicating with PC applications over a CSTA interface If configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Ap- plications). You send information to the application and receive information from the application, for example, via your phone display.

  • Page 97: Controlling Relays (Only For Hipath 3000)

    More functions/services Step by step Controlling relays (only for HiPath 3000) If this function has been configured (contact your ser- vice personnel), you can use up to four relays to enable/ disable different devices (such as a door opener). Depending on how you program the relays, you can ac- tivate and deactivate them manually them or configure them to activate and deactivate automatically (after tim- eout).

  • Page 98: Radio Paging (Not For U.s.)

    More functions/services Step by step Radio paging (not for U.S.) If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers. Pocket receivers signal a call request to the person you want to page.

  • Page 99: Making Calls In The Team/Executive

    Making calls in the team/executive/secretary configuration Step by step Making calls in the team/execu- tive/secretary configuration If configured (consult your service personnel), you be- long to a team of subscribers with multiple lines (multi- line page 12). Your phone features trunk keys (MU- LAP keys) page 100.

  • Page 100: Line Seizure

    Making calls in the team/executive/secretary configuration Step by step Line seizure Line seizure must be configured (consult your service personnel). If automatic line seizure is configured, a trunk is automatically assigned when you lift the hand- set or press the trunk key. Trunk keys The programmable sensor keys on multi-line phones function as trunk keys.

  • Page 101: Answering Calls With The Trunk Keys

    Making calls in the team/executive/secretary configuration Step by step Answering calls with the trunk keys Prerequisite: Your telephone rings or the trunk key flashes quickly. if nec. Press the trunk key that is flashing quickly. (not necessary if "Prime Line" is active). Lift the handset.

  • Page 102: Making Calls On Multiple Lines Alternately

    Making calls in the team/executive/secretary configuration Step by step Making calls on multiple lines alternately Prerequisite: You are conducting a call via one of your group’s trunks. Another trunk key is flashing. Press the flashing trunk key. The first call party is on hold on the other trunk.

  • Page 103: Direct Station Selection Key

    Making calls in the team/executive/secretary configuration Step by step Direct station selection key Each team member has a direct station selection key for every other team member. This means that each team member can be reached di- rectly by other team members at the touch of a button. Understanding LED messages from DSS keys LED on the DSS key is off - the team member is not en- gaged in a phone call.

  • Page 104: Transferring A Call In Progress

    Making calls in the team/executive/secretary configuration Step by step Transferring a call in progress Press the DSS key and announce the call if necessary. Replace the handset. Press the key shown. Accepting a call for another team member Press the flashing DSS key or trunk key. Lift the handset.

  • Page 105: Forwarding Calls On Trunks

    Making calls in the team/executive/secretary configuration Step by step Forwarding calls on trunks You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.
  • Page 106 Making calls in the team/executive/secretary configuration Step by step Deactivating call forwarding Open the Program/Service menu page 23. Forward Line: Off Select and confirm the option shown. Press the required trunk key. Enter the required trunk number. If available, press the "CFW MULAP" key. If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

  • Page 107: Transferring Calls Directly To The Executive Phone

    Making calls in the team/executive/secretary configuration Step by step Transferring calls directly to the executive phone Normally, all calls for the executive are audibly signaled only by the secretary phone. You can set audible signaling so calls are signaled only by the executive phone or by a second phone assigned to it.

  • Page 108: Using Team Functions

    Using team functions Step by step Using team functions If configured (consult your service personnel), your tele- phone is part of a team. The team consists of internal phones that are able to use certain functions. Activating/deactivating a group call Special features must be taken into consider- ation if your telephone operates with HiPath 5000 (system networking via PC net-...
  • Page 109 Using team functions Step by step 301 X Group name If an "X" appears between group/trunk number (such as 301) and group name, the audible tone is active for this group or trunk. Group name No "X" means that the audible tone is deactivated. Next? Confirm.

  • Page 110: Accepting A Call For Another Member Of Your Team

    Using team functions Step by step Accepting a call for another member of your team You can use your own telephone to accept calls for oth- er telephones in your team, even while on a call (call pickup groups; contact your service personnel). Prerequisite: Your telephone rings briefly.

  • Page 111: Uniform Call Distribution (Ucd)

    Using team functions Step by step Uniform Call Distribution (UCD) If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed. An incoming call is always assigned to the agent idle the longest.
  • Page 112 Using team functions Step by step Requesting and activating a work time You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is ex- cluded from call distribution for a set period or until you log back on.

  • Page 113: Special Functions In The Lan

    Open the idle menu page 20. DISA intern? Select and confirm the option shown. Enter the (DISA) number of the other HiPath 2000/ HiPath 3000/HiPath OpenOffice EE. Confirm your entry. Enter the (DISA) station number of your phone. Confirm your entry.

  • Page 114: Setting Up "Follow Me" Call Forwarding

    Open the idle menu page 20. DISA intern? Select and confirm the option shown. (DISA) number of the HiPath 2000/HiPath 3000/ HiPath OpenOffice EE. Confirm your entry. Enter the (DISA) station number of your phone. Confirm your entry. Activating Open the idle menu page 20.

  • Page 115: Using Night Answer

    Open the idle menu page 20. DISA intern? Select and confirm the option shown. Enter the (DISA) number of the other HiPath 2000/ HiPath 3000/HiPath OpenOffice EE. Confirm your entry. Enter the (DISA) station number of your phone. Confirm your entry.

  • Page 116: Ringing Group

    Step by step Ringing group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 2000/HiPath 3000/HiPath OpenOffice EE com- munications platforms page 110. Saving, displaying, and deleting telephones for the ringing group Press the key shown.

  • Page 117: Controlling Relays (Only For Hipath 3000)

    Special functions in the LAN Step by step Controlling relays (only for HiPath 3000) If this feature is configured (contact your service person- nel), you can also control relays page 97 in other HiPath 3000 communications platforms. Open the idle menu page 20.

  • Page 118: Opening A Door

    Open the idle menu page 20. DISA intern? Select and confirm the option shown. Enter the (DISA) number of the HiPath 2000/ HiPath 3000/HiPath OpenOffice EE where you wish to control the door opener. Confirm your entry. Enter the (DISA) station number of the phone you wish to use to control the door opener.

  • Page 119: Individual Phone Configuration

    Individual phone configuration Step by step Individual phone configuration Setting contrast The display has four contrast levels that you can set ac- cording to your light conditions. Press one of the keys shown in idle mode. Display contrast? Select and confirm the option shown. Change the display contrast.

  • Page 120: Adjusting Audio Settings

    Individual phone configuration Step by step Adjusting audio settings Optimize the audio settings on your OpenStage 15 EOpenStage 15 T for your work environment and ac- cording to your personal requirements. Adjusting the receiving volume during a call You are conducting a call. Raise or lower the volume.

  • Page 121: Adjusting The Attention Ring Volume

    Individual phone configuration Step by step Adjusting the attention ring volume If you are part of a team with trunk keys, other calls can be signaled acoustically in the team during a call. You will hear the attention ring. Press one of the keys shown in idle mode page 20.

  • Page 122: Testing The Phone

    Testing the phone Step by step Testing the phone Phone functions, testing You can test your phone’s functionality. Prerequisite: The phone is in idle mode. Press the key shown. More features? Select and confirm the option shown. *940=Phone test? Select and confirm the option shown. If everything is functioning correctly: •...

  • Page 123: Differing Display View In A

    In addition, display texts may differ from those described in this document according to the system configuration. The following table provides an overview: HiPath 2000/ HiPath 3000/ HiPath 4000 display Description...

  • Page 124: Fixing Problems

    Fixing problems Step by step Fixing problems Responding to error messages Invalid entry Possible causes: Station number is incorrect. Possible reaction: Enter correct station number. Not authorized Possible cause: Locked function selected. Possible reaction: Apply to service personnel for authorization for relevant function.

  • Page 125: Troubleshooting

    Fixing problems Step by step Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb" function is activated on your telephone ( page 77). If so, deactivate it. You cannot dial an external number: Check whether your telephone is locked.

  • Page 126: Labeling Keys

    • With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.

  • Page 127: Index

    Index Index parking ............55 rejecting ........... 31 retrieving from park ......55, 56 transfer after announcement ....61 transferring ........33, 104 Accept (Call) ........40, 110 using DSS keys in a team ....103 Account code ..........74 Call charge assignment ......
  • Page 128 Index Function key programmable ......... 18 Details, fax ..........90 Functions Dial for another phone on/off ....... 92 with en-bloc dialing ........ 44 programming a key ........ 65 Dialing resetting ........... 91 from the caller list ........45 using from the outside ......
  • Page 129 Index LAN telephony Open door .......... 113 ........... 42 LDAP directory with code ........... 47 ..........42 Leaving an advisory message Open listening ....86 ..........27 OpenStage 15 trunk keys speakerphone mode ..........100 ......25, 26 LED display notes ...........
  • Page 130 Index Speakerphone mode function ..........25, 26 Radio paging equipment (PSE) ....98 information ........3, 10, 25 Recall ............61 notes ..........3, 10, 25 Receiving volume ......24, 120 set room character ....... 121 Redialing a number ........30 setting the volume .......
  • Page 131 Index ............111 Unanswered calls ........22 Unencrypted call ........75, 76 Unsecured connection ......11, 75 User support ..........9 Using Ethernet switches ......15 Using network ports more efficiently ..15 Variable call forwarding ......34 Voice encryption ........

  • Page 132: Overview Of Functions And Codes

    Overview of functions and codes Overview of functions and codes The following table lists all available functions, as shown on the display. If configured (con- tact your service personnel), functions can be activated interactively (select and confirm) via the Program/Service menu (select and confirm or enter a code)..
  • Page 133 Overview of functions and codes ... Interac- ... Via the Program/Service Functions tively menu page 23 (=display) <: <: Code Directory 1=internal 2=LDAP DISA DISA intern Discreet Call DND on DND off Door opener on Door opener off DTMF dialing En-bloc dialing Dial Forwarding on...
  • Page 134 Overview of functions and codes ... Interac- ... Via the Program/Service Functions tively menu page 23 (=display) <: <: Code Lock phone Unlock phone Change PIN Mute on Mute off Night answer on Night answer off Open door Override Page Answer page (not for U.S.) Park a call Retrieve call...
  • Page 135 Overview of functions and codes ... Interac- ... Via the Program/Service Functions tively menu page 23 (=display) <: <: Code Speaker call Suppress call ID Restore caller ID Tel. data service Temporary MSN (not for U.S.) Temporary Phone Timed reminder on Timed reminder off Toggle/Connect Trace call...
  • Page 136 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U134-6-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

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