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4. Customer Carry-In or Mail-In Service
5. CRU and On-site Service*
6. CRU and Courier or Depot Service*
7. CRU and Customer Carry-In or Mail-In Service*
8. Machine Exchange Service
(*) When a 5, 6, or 7 type of warranty service is listed, IBM will determine which
type of warranty service is appropriate for the repair.
Service Levels
Service levels specified below are response-time objectives only and are not
guarantees. The specified service level may not be available in all worldwide
locations. Charges may apply outside IBM's normal service area. Certain Machines
with a Same Day On-site response-time objective may require the installation and
use of remote connectivity tools and equipment for direct problem reporting,
remote problem determination and resolution.
1. Next Business Day (NBD), 9X5
2. Same Business Day (SBD), 9X5
30
BladeCenter S Types 7779 and 8886: Power Modules
You will disconnect the failing Machine for collection arranged by IBM. IBM
will provide you with a shipping container for you to return your Machine to a
designated service center. A courier will pick up your Machine and deliver it to
the designated service center. Following its repair or exchange, IBM will
arrange the return delivery of the Machine to your location. You are responsible
for its installation and verification.
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM designates.
After IBM has repaired or exchanged the Machine, IBM will make it available
for your collection or, for Mail-in Service, IBM will return it to you at IBM's
expense, unless IBM specifies otherwise. You are responsible for the subsequent
installation of the Machine and verification of its operation.
This type of Warranty Service is a combination of Type 1 and Type 2 (see
above).
This type of Warranty Service is a combination of Type 1 and Type 3 (see
above).
This type of Warranty Service is a combination of Type 1 and Type 4 (see
above).
IBM will initiate shipment of a replacement Machine to your location. You are
responsible for its installation and verification of its operation. You must pack
the failing Machine into the shipping container that contained the replacement
Machine and return the failing Machine to IBM. Transportation charges, both
ways, are paid by IBM. You may be charged for the replacement Machine if
IBM does not receive the failing Machine within 15 days of your receipt of the
replacement Machine.
After we receive your call, following problem determination, if IBM determines
on-site service is required, a service technician will be scheduled to arrive at
your location on the next business day. Service will be provided from 8:00 a.m.
to 5:00 p.m. in your local time zone, Monday through Friday, excluding
holidays.
After we receive your call, following problem determination, if IBM determines
on-site service is required, a service technician will be scheduled to arrive at
your location within four hours. Service will be provided from 8:00 a.m. to 5:00
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