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within the first twelve (12) months from the date of purchase as
shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company's option without
charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) and the
company's option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
•
Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your mobile phone is used;
•
Connection to any equipment not supplied or not recommended
by TCT Mobile;
•
Modification or repair performed by individuals not authorized by
TCT Mobile or its affiliates;
•
Acts of god such as Inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless devices event labels or serial
numbers (IMEI);
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile or any of
its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have
placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition we have other options that you
may utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a
copy of the original proof of warranty coverage (e.g. original copy of
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the dated bill of sale, invoice), the consumer's return address, your
wireless carrier's name, alternate daytime mobile phone number, and
email address with a complete problem description. Only ship the
wireless device. Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must properly package
and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive
at the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
address provided.
Prolonged exposure to music at full volume on the music
player may damage the listener's hearing. Set your mobile
phone volume safely. Use only headphones recommended by
TCT Mobile Limited and its affiliates.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge (
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use User Data Format and the ONE TOUCH Upgrade tool to
perform phone formatting or software upgrading, (to reset User
Data format, hold down Volume up key while simultaneously
pressing the Power key). ALL User phone data: contacts, photos,
messages and files, downloaded applications like APK games will be
lost permanently. It is strongly advised to fully backup the phone
data and profile via Android Manager before doing formatting and
upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
•
Check the battery contacts, remove and reinstall your battery, then
turn your phone on
•
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset
the phone
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
•
Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
•
Check that your keypad is locked when you are not using your
phone, and make sure Power key is not mis-contacted due to
unlocking keypad.
•
Check the battery charge level
) the battery for optimal
Power key
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