Forwarding A Waiting Call (Manual Queue Redirection) - Panasonic HYBRID IP-PBX KX-TDA100 User Manual

1.8 Utilising the Call Centre
1.8.3

Forwarding a Waiting Call (Manual Queue Redirection)

When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put
in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting
call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
PT/PS
(Hurry-up)
Press red or flashing red Hurry-up .
• The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
Customising Your Phone
•
132 User Manual
3.1.3 Customising the Buttons
Create or edit a Hurry-up button.