Troubleshooting Guide - Shark NV360 Owner's Manual

Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
Vacuum is not
"Maintenance" sections for instructions.)
Dust cup may be full; empty dust cup.
picking up dirt.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See "Checking for Blockages" for instructions.)
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
Vacuum lifts scatter rugs
delicately sewn edges. Open the suction release on the handle to decrease
(lightweight! movable
suction power.
rugs).
Move the On/Off switch to "I - Suction Only" position to disengage the
brush roll
Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before re-inserting back into the vacuum.
Dust cup may be full; empty dust cup.
Airflow is restricted. No
Check hose, hose connections, nozzles and accessories for blockages; clear
suction or light suction. blockages if required.
Close the suction release on the handle to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other
blockages.
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on.
Brush roll does not spin
Pull the handle toward you and release the floor nozzle to disengage the
auto-off feature.
Move the On/Off switch to the "11- Brush Roll On" position.
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the
motor thermostat:
1. Move the On/Off switch to the "0" (Off) position.
2.
Unplug the vacuum.
Vacuum turns off
3.
Empty the dust cup and clean filters.
on its own. 4.
Check for blockages in hose, accessories and inlet openings.
5.
Allow the unit to cool for a minimum of
45
minutes.
6.
Plug in the vacuum.
7. Turn the On/Off switch to the ''I'' (On) position to restart the vacuum.
Note: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
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I
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TOLL FREE 1-800-798-7398