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TG8411-8421FX(e).book Page 1 Tuesday, March 3, 2009 2:54 PM
Digital Cordless Answering System
Model shown is KX-TG8411.
Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID and SMS. You must subscribe to the
appropriate service offered by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
To use this unit in your country, first change the unit's region setting
to match your country (page 31). Change the unit's display language
as needed (page 16).
(For Czech and Slovakia)
This cordless telephone is possible to use according to General licence
No.: VO-R/8/08.2005-23 (for Czech), VPR-7/2001 (for Slovakia).
Please read these operating instructions before using the unit and save
them for future reference.
Operating Instructions
Digital Cordless Phone
KX-TG8411FX
Model No.
KX-TG8412FX
KX-TG8421FX
Model No.
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Summary of Contents for Panasonic KX-TG8421FX
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Page 1: Operating Instructions
KX-TG8421FX Model No. Model shown is KX-TG8411. Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID and SMS. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use. -
Page 2: Table Of Contents
TG8411-8421FX(e).book Page 2 Tuesday, March 3, 2009 2:54 PM Table of Contents Introduction SMS settings ....40 Model composition ....3 Answering System Accessory information . -
Page 3: Introduction
KX-TG8412 KX-TG8411 KX-TGA840 KX-TG8421 KX-TG8421 KX-TG8421 KX-TGA840 series L The suffix (FX) in the following model numbers will be omitted in these instructions: KX-TG8411FX/KX-TG8412FX/KX-TG8421FX Feature differences Intercom Series Answering system Between handsets KX-TG8411 series – KX-TG8421 series *1 Intercom calls can be made between the handsets by purchasing and registering... -
Page 4: Accessory Information
TG8411-8421FX(e).book Page 4 Tuesday, March 3, 2009 2:54 PM Introduction Accessory information Supplied accessories Quantity Accessory item/Part number KX-TG8411 KX-TG8412 KX-TG8421 AC adaptor/PQLV219CE Telephone line cord Rechargeable batteries HHR-55AAAB or N4DHYYY00005 Handset cover Belt clip Charger — *1 See page 5 for replacement battery information. *2 The handset cover comes attached to the handset. -
Page 5: Expanding Your Phone System
TG8411-8421FX(e).book Page 5 Tuesday, March 3, 2009 2:54 PM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Model number Rechargeable P03P, HHR-4MRE, or HHR-4MPT batteries Battery type: – Nickel metal hydride (Ni-MH). – 2 x AAA (R03) size for each handset. -
Page 6: General Information
L For use in other countries, please contact your equipment supplier. Declaration of Conformity: L Panasonic Communications Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. -
Page 7: Important Information
TG8411-8421FX(e).book Page 7 Tuesday, March 3, 2009 2:54 PM Important Information Operating safeguards For your safety L Unplug the product from power outlets before cleaning. Do not use liquid or To prevent severe injury and loss of life/ aerosol cleaners. property, read this section carefully before L Do not disassemble the product. -
Page 8: Important Safety Instructions
MH batteries AAA (R03) size. Base unit location/avoiding noise L Do not mix old and new batteries. The base unit and other compatible Panasonic L Do not open or mutilate the batteries. units use radio waves to communicate with Released electrolyte from the batteries is each other. -
Page 9: Specifications
TG8411-8421FX(e).book Page 9 Tuesday, March 3, 2009 2:54 PM Important Information L Operating the product near electrical Penalties may be applicable for incorrect appliances may cause interference. Move disposal of this waste, in accordance with away from the electrical appliances. national legislation. - Page 10 TG8411-8421FX(e).book Page 10 Tuesday, March 3, 2009 2:54 PM Important Information Note: L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product.
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Page 11: Getting Started
TG8411-8421FX(e).book Page 11 Tuesday, March 3, 2009 2:54 PM Getting Started L Do NOT use Alkaline/Manganese/Ni- Cd batteries. Setting up L Confirm correct polarities (S, T). Connections L Use only the supplied Panasonic AC adaptor PQLV219CE. ■ Base unit “Click” Rechargeable Ni-MH ONLY Hook Hook... -
Page 12: Note When Setting Up
L Use the supplied rechargeable L Actual battery performance depends batteries. For replacement, we on a combination of how often the recommend using the Panasonic handset is in use and how often it is rechargeable batteries noted on page not in use (standby). -
Page 13: Controls
TG8411-8421FX(e).book Page 13 Tuesday, March 3, 2009 2:54 PM Getting Started ■ Control type A Soft keys Controls The handset features 2 soft keys and a joystick. By pressing a soft key, or by Handset pressing the centre of the joystick, you can select the feature shown directly above it on the display. -
Page 14: Display
TG8411-8421FX(e).book Page 14 Tuesday, March 3, 2009 2:54 PM Getting Started Item Meaning ■ KX-TG8421 L When displayed next to the battery icon: Answering system is (page 41) L When displayed with a number: New messages have been recorded. (page 43) Answering system answers calls with a E F G H... -
Page 15: Temporary Switching The Display Mode
TG8411-8421FX(e).book Page 15 Tuesday, March 3, 2009 2:54 PM Getting Started *1 Caller ID subscribers only Temporary switching *2 KX-TG8421 *3 Standby display setting, page 26 the display mode *4 SMS users only *5 Voice mail subscribers only You can select to display either a single item or multiple items on one screen at a Soft key icons time for the following features:... -
Page 16: Screen Saver Mode
TG8411-8421FX(e).book Page 16 Tuesday, March 3, 2009 2:54 PM Getting Started display language and other settings will Icon Feature change accordingly. Base Unit Setup " Note: Caller Barred L The display language only changes (to the selected country’s default *1 KX-TG8411/KX-TG8412 setting) for the handset used to select *2 KX-TG8421 the region setting. -
Page 17: Dialling Mode
TG8411-8421FX(e).book Page 17 Tuesday, March 3, 2009 2:54 PM Getting Started L The date and time may be incorrect Dialling mode after a power failure. In this case, set If you cannot make calls, change this the date and time again. setting according to your telephone line service. -
Page 18: Making/Answering Calls
TG8411-8421FX(e).book Page 18 Tuesday, March 3, 2009 2:54 PM Making/Answering Calls indicator flashes. To cancel, press {ih}. Making calls Editing/erasing/storing Lift the handset and dial the phone number. j (right soft key) L To correct a digit, press ^. {V}/{^}: Select the desired phone number. -
Page 19: Answering Calls
TG8411-8421FX(e).book Page 19 Tuesday, March 3, 2009 2:54 PM Making/Answering Calls Example: If you need to dial the line access number “0” when making outside Useful features during calls with a PBX: a call {0} i l Dial the phone number. i {C} Mute Note: L A 3 second pause is inserted each... -
Page 20: Key Lock
TG8411-8421FX(e).book Page 20 Tuesday, March 3, 2009 2:54 PM Making/Answering Calls Note: Recording a telephone L Please contact your service provider/ conversation (KX-TG8421) telephone company for details and availability of this service in your area. Important: L Before recording a conversation, you Temporary tone dialling (for should inform the other party that the rotary/pulse service users) - Page 21 TG8411-8421FX(e).book Page 21 Tuesday, March 3, 2009 2:54 PM Making/Answering Calls Note: L Calls to emergency numbers cannot be made until key lock is turned off.
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Page 22: Phonebook
TG8411-8421FX(e).book Page 22 Tuesday, March 3, 2009 2:54 PM Phonebook {V}/{^}: Select the desired category. i M Handset phonebook {V}/{^}: “Category Name” i The phonebook allows you to make calls without having to dial manually. You can Edit the name (10 characters max.; add 200 names and phone numbers, page 51). -
Page 23: Speed Dial
TG8411-8421FX(e).book Page 23 Tuesday, March 3, 2009 2:54 PM Phonebook Searching by category Speed dial n (left soft key) i k Assigning an entry in the phonebook {V}/{^}: “Category Search” i to a speed dial key Dial keys {1} to {9} can each be used as {V}/{^}: Select the desired a speed dial key, allowing you to dial a category. -
Page 24: Copying Phonebook Entries
You can copy phonebook entries to the example, to dial a calling card access phonebook of another compatible number or bank account PIN that you Panasonic handset. have stored in the phonebook, without having to dial manually. Note: L Category settings for phonebook During an outside call, press 1. -
Page 25: Programming
TG8411-8421FX(e).book Page 25 Tuesday, March 3, 2009 2:54 PM Programming Programmable settings You can customise the unit by programming the following features using the handset. Programming by scrolling through the display menus 1 (centre of joystick) Select the desired top-menu by pushing the joystick in any direction. i M Push the joystick down or up to select the desired item in sub-menu 1. - Page 26 TG8411-8421FX(e).book Page 26 Tuesday, March 3, 2009 2:54 PM Programming Top-menu Sub-menu 1 Sub-menu 2 Page — Handset Setup Display Setup Wallpaper <Wallpaper1> — Display Colour <Colour1> — Standby Display <Off> Display Mode <Multi Items> — LCD in charging (LCD backlight) <On>...
- Page 27 TG8411-8421FX(e).book Page 27 Tuesday, March 3, 2009 2:54 PM Programming *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. *2 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received.
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Page 28: Special Programming
TG8411-8421FX(e).book Page 28 Tuesday, March 3, 2009 2:54 PM Programming L We recommend selecting a different ringer tone to the one Special programming used for outside calls. {ih} Memo alarm L When the alarm is set, E is An alarm sounds at the set time for 3 displayed. -
Page 29: Display Mode
TG8411-8421FX(e).book Page 29 Tuesday, March 3, 2009 2:54 PM Programming select “No Ringing”, the handset Turning night mode on/off never rings during night mode. 1 (centre of joystick) i N i 1 (centre of joystick) i N i {V}/{^}: “Ringer Setup” i M {V}/{^}: “Ringer Setup”... - Page 30 “0000”). at a time. L If you forget your PIN, contact – “Single Item”: An entry/a menu your nearest Panasonic service icon is shown on one screen in large centre. characters at a time. Set which handsets to be restricted The default setting is “Multi Items”.
- Page 31 TG8411-8421FX(e).book Page 31 Tuesday, March 3, 2009 2:54 PM Programming announcement language changes as Changing the unit’s region follows (KX-TG8421): setting/Resetting the base unit 1 (centre of joystick) i ! i L After changing the unit’s region {V}/{^}: “Country” i M setting/resetting the base unit, w {V}/{^}: Select the desired country.
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Page 32: Registering A Unit
TG8411-8421FX(e).book Page 32 Tuesday, March 3, 2009 2:54 PM Programming {V}/{^}: “Add Bar List” i Important: L The additional handset model recommended for use with this unit is {ih} noted on page 5. If another handset ■ By entering phone numbers: model is used, certain operations 1 (centre of joystick) i # (handset settings, base unit settings,... - Page 33 Select the handset(s) you want to “0000”). i M cancel by pressing the desired L If you forget your PIN, contact handset number. i M your nearest Panasonic service L The selected handset number(s) centre. flashes. L When the handset has been...
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Page 34: Base Unit
Increasing the range of the base unit You can increase the signal range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 5. Contact your Panasonic dealer for details. Important:... -
Page 35: Caller Id Service
TG8411-8421FX(e).book Page 35 Tuesday, March 3, 2009 2:54 PM Caller ID Service phonebook is displayed and logged in the caller list. Using Caller ID service Category settings for Important: L This unit is Caller ID compatible. To phonebook use Caller ID features, you must Category settings can help you identify subscribe to a Caller ID service. -
Page 36: Caller List
TG8411-8421FX(e).book Page 36 Tuesday, March 3, 2009 2:54 PM Caller ID Service Edit the number. L Press dial key ({0} to {9}) to add, Caller list ^ to delete. Important: L Only 1 person can access the caller list at a time. Erasing caller information L Make sure the unit’s date and time 1 (centre of joystick) i j i... -
Page 37: Sms (Short Message Service)
TG8411-8421FX(e).book Page 37 Tuesday, March 3, 2009 2:54 PM SMS (Short Message Service) Using SMS Storing SMS message centre numbers SMS allows you to send and receive text messages between other fixed-line and SMS message centre numbers must be mobile phones that support compatible stored in order to send and receive SMS SMS networks and features. -
Page 38: Sending A Message
TG8411-8421FX(e).book Page 38 Tuesday, March 3, 2009 2:54 PM SMS (Short Message Service) L If your message contains over 160 characters, the message is a long Sending a message message and “@@Long Text@@” is displayed. Your service provider/ Writing and sending a new telephone company may treat long messages differently from other message... -
Page 39: Receiving A Message
TG8411-8421FX(e).book Page 39 Tuesday, March 3, 2009 2:54 PM SMS (Short Message Service) {V}/{^}: “Yes” i M i {ih} Editing/forwarding a message While reading a received message, press 1. Receiving a message {V}/{^}: “Edit Message” i M When an SMS message is received: Continue from step 3, “Writing and –... -
Page 40: Sms Settings
TG8411-8421FX(e).book Page 40 Tuesday, March 3, 2009 2:54 PM SMS (Short Message Service) SMS settings If the base unit is reset to its default settings (page 31), the following SMS- related settings will be reset. The contents of the receive and send lists will be erased. -
Page 41: Answering System
TG8411-8421FX(e).book Page 41 Tuesday, March 3, 2009 2:54 PM Answering System greeting message asking callers to call again later. Answering system – If you recorded your own greeting message, the same message is still Available for: announced to callers even though KX-TG8421 their messages are not recorded. -
Page 42: Greeting Message
TG8411-8421FX(e).book Page 42 Tuesday, March 3, 2009 2:54 PM Answering System {V}/{^}: “Call Screening” i recorded greeting message asking callers to call again. {V}/{^}: Select the desired setting. Erasing your greeting message i M i {ih} (Resetting to a pre-recorded greeting message) If you want to use a pre-recorded Greeting message... -
Page 43: Listening To Messages Using The Handset
TG8411-8421FX(e).book Page 43 Tuesday, March 3, 2009 2:54 PM Answering System memory is full (“Memory capacity”, Listening to messages from page 41). the message list Operating the answering You can select the item to play back. system during playback 1 (centre of joystick) i I i Operation {V}/{^}: “Message List”... -
Page 44: Remote Operation
TG8411-8421FX(e).book Page 44 Tuesday, March 3, 2009 2:54 PM Answering System Edit the number. i {C} Operation Turn answering system Erasing all messages 1 (centre of joystick) i I i {9} or Stop recording Stop playback {V}/{^}: “Erase All Msg.” i Turn answering system {V}/{^}: “Yes”... -
Page 45: Answering System Settings
TG8411-8421FX(e).book Page 45 Tuesday, March 3, 2009 2:54 PM Answering System *1 If pressed within the first 5 Using the answering system seconds of a message, the remotely previous message is played. *2 Unit resets to a pre-recorded Dial your phone number from a greeting message. - Page 46 TG8411-8421FX(e).book Page 46 Tuesday, March 3, 2009 2:54 PM Answering System provided by your service provider/ Setting (default setting) Page telephone company, please contact *1, *2 Call screening your service provider/telephone (On) company to deactivate your voice mail service. *1 Call screening can be set for each If your service provider/telephone handset.
- Page 47 TG8411-8421FX(e).book Page 47 Tuesday, March 3, 2009 2:54 PM Answering System – If you use your own message, record the greeting-only message asking callers to call again later (page 42).
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Page 48: Voice Mail Service
TG8411-8421FX(e).book Page 48 Tuesday, March 3, 2009 2:54 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/ telephone company. After you subscribe to this service, your service provider/ telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. -
Page 49: Intercom/Locator
TG8411-8421FX(e).book Page 49 Tuesday, March 3, 2009 2:54 PM Intercom/Locator Intercom Transferring calls, conference calls Intercom calls can be made between handsets in the same radio cell. Outside calls can be transferred Note: between 2 handsets in the same radio L If you receive an outside call while cell. - Page 50 TG8411-8421FX(e).book Page 50 Tuesday, March 3, 2009 2:54 PM Intercom/Locator Answering a transferred call Press {C} to answer the page. Note: L After the paging party disconnects, you can talk to the outside caller.
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Page 51: Useful Information
TG8411-8421FX(e).book Page 51 Tuesday, March 3, 2009 2:54 PM Useful Information Character entry The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 51). - Page 52 TG8411-8421FX(e).book Page 52 Tuesday, March 3, 2009 2:54 PM Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) (Not available for SMS) L The following are used for both uppercase and lowercase: Cyrillic character table (P) (Not available for SMS)
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Page 53: Error Messages
TG8411-8421FX(e).book Page 53 Tuesday, March 3, 2009 2:54 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The supplied telephone line cord has not been Check Phone Line connected yet or not connected properly. -
Page 54: Troubleshooting
TG8411-8421FX(e).book Page 54 Tuesday, March 3, 2009 2:54 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset. - Page 55 TG8411-8421FX(e).book Page 55 Tuesday, March 3, 2009 2:54 PM Useful Information Problem Cause/solution I cannot hear a dial tone. L Make sure that you are using the supplied telephone line cord. Your old telephone line cord may have a different wiring configuration. L The base unit’s AC adaptor or telephone line cord is not connected.
- Page 56 Cancel unused handset registrations from the base unit (page 33). L You entered the wrong PIN. If you forget your PIN, contact your nearest Panasonic service centre. L Place the handset and the base unit away from other electrical appliances.
- Page 57 TG8411-8421FX(e).book Page 57 Tuesday, March 3, 2009 2:54 PM Useful Information Problem Cause/solution Noise is heard, sound cuts in L You are using the handset or base unit in an and out. area with high electrical interference. Re- position the base unit and use the handset away from sources of interference.
- Page 58 TG8411-8421FX(e).book Page 58 Tuesday, March 3, 2009 2:54 PM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to a Caller ID service. displayed. Contact your service provider/telephone company for details. L If your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.
- Page 59 TG8411-8421FX(e).book Page 59 Tuesday, March 3, 2009 2:54 PM Useful Information SMS (Short Message Service) Problem Cause/solution The SMS message centre L Someone tried to send you a message while number is logged in the caller SMS is turned off. Turn it on (page 37). list and the message is not received.
- Page 60 TG8411-8421FX(e).book Page 60 Tuesday, March 3, 2009 2:54 PM Useful Information Answering system (KX-TG8421) Problem Cause/solution The unit does not record new L The answering system is turned off. Turn it on messages. (page 41). L The message memory is full. Erase unnecessary messages (page 43).
- Page 61 Insert the batteries and charge fully before use. If the unit does not work properly, contact your nearest Panasonic service centre. Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying...
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Page 62: Index
TG8411-8421FX(e).book Page 62 Tuesday, March 3, 2009 2:54 PM Index Wallpaper: 26 Index Error messages: 53 G Greeting message: 42 Additional base units: 32 Handset Additional handsets: 32 Deregistration: 33 Answering calls: 19 Locator: 49 Answering system: 41 Registration: 32 Call screening: 41 Incoming call barring: 31 Erasing messages: 43, 44, 45... - Page 63 TG8411-8421FX(e).book Page 63 Tuesday, March 3, 2009 2:54 PM Notes...
- Page 64 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.