Panasonic KX-TVA50 Product Brochure page 2

Versatility...
Custom Design Your System
Panasonic KX-TVA Voice Processing Systems offer much more than voice mail and
automated attendant service. You also get versatile features and options, such as bilingual
service and custom service that let you custom design your system to meet your specifi c
needs. Digitally integrating a Panasonic Voice Processing System with one of the Panasonic
Digital Hybrid IP-PBX Systems
available when connected to a Panasonic KX-TDA System.
Voice Mail Service External Message Delivery
The KX-TVA50 supports 64 and the KX- Allows you to pre-record a message and
TVA200 supports 1024 individual, pass- specify the phone number to be called
word protected mailboxes that can hold a and the time and date for the message
programmable number of messages each. to be delivered. If the destination number
Each mailbox owner may record a general is busy at the specifi ed time, the call can
message for "after-hours" use, and a "busy" be re-dialed up to 15 times. You can even
greeting that lets the caller know if you're program in a password to ensure that
on the phone or away from your desk. your message is delivered only to the
After receiving messages, the system can appropriate party.
notify you in several different ways. (See
Enhanced Message Notifi cation
ENHANCED MESSAGE NOTIFICATION.)
Each mailbox user can be notifi ed of new
Automated Attendant Service messages in several different ways:
The auto-attendant answers incoming calls
• The message lamp
and routes the caller to the appropriate
extension will light.
extensions or departments. Individual ex-
• Your pager will alert you to call
tensions can be set up with options for call
your mailbox.
screening, call blocking, or intercom paging.
• Your pager will display the telephone/
Interview Service
intercom number of the caller.
Allows you to set up a mailbox that will
deliver and record responses up to ten
• The system will call a predetermined
questions. Use this customer-friendly
telephone number to reach you.
service to take orders, conduct surveys,
Email Integration
collect suggestions, or to record requests
The KX-TVA Voice Processing system can
for appointments.
be connected to your Local Area Net-
Custom Service
work (LAN) or Wide Area Network (WAN)
Often used in conjunction with automated
providing integration with your email. When
attendant service, custom service al-
someone leaves a message in your voice
lows callers 1-digit access to department
mailbox the voice processing system auto-
extensions, information announce-ments
matically sends an email to your computer
or other system features. For example, a
indicating that you have a message in your
caller could hear a menu as follows, "To
voice mailbox. The email lets you know, the
hear our daily specials, press one... for
date and time the message was received
directions, press 2..."
and includes the message in a wave fi le.
When you open the email on your PC you
Direct Mailbox Access 1
can listen to the message and forward the
Mailbox owners can retrieve new mes-
message to anyone using email.
sages simply by pressing the Message
Waiting button.
Subscriber Tutorial
The KX-TVA makes setting up your
mailbox for the fi rst time easy. When you
access your voice mail for the fi rst time the
KX-TDA50
system will instruct you to set your pass-
Telephone System
word, record your name and record your
personal greeting for the following: No
Answer, Busy and After Hours greetings.
Bilingual Voice Prompts
All the necessary system recordings are
factory programmed in 7 languages, but
3 other languages may also be recorded.
The opening greeting can be set to allow KX-TVA50
Voice Processing System
the caller to choose a language, and you
can even program different incoming phone
lines to be answered in different languages
– a great feature for businesses operating in
multi-cultural communities.
1
will provide additional advanced features that are only
Call Screening
When this feature is utilized, the system
records the caller's name and announces
it to the extension user before transfer-
ring the call. Each individual mailbox can
activate or deactivate the feature.
Live Call Screening 1
Monitor your incoming calls while they
are being recorded into your mailbox
and, if desired, intercept the call. You can
choose to hear your calls either through
your telephone's speaker or, for privacy,
through the handset.
2 on your Two-Way Record 1
Allows the recording of a conversation
(or any part of a conversation) by simply
pressing a button on your telephone. This
feature is ideal for quickly and accurately
capturing important or highly detailed infor-
mation from a caller. Once recorded, you
can transfer the content to your secretary
or another mailbox. Convenient fast-for-
ward and rewind functions make it easy to
listen and transcribe the recording.
Two-Way Transfer 1
Allows you to record a live conversation
into another person's mailbox.
Callback Number Entry
The system can collect the telephone num-
bers of your callers before, after, or instead
of recording a message, and include it in
your beeper notifi cation. The caller's number
will be displayed on your pager, allowing you
to contact that person without fi rst having to
retrieve his/her message.
Voice Mail Messages
Local
Area
Network
(LAN)
LAN
connection
Caller ID Callback 3
When a caller leaves you a message, the PBX collects and
modifi es the caller's Caller ID 3 information and stores it in the
voice mail system, if provided by the telephone company.
When you retrieve the message you have the option of
simply pressing one key to call the person back using the
modifi ed Caller ID 3 information stored in the system, making
it very easy to return the call.
Caller ID 3 Name Announcement
Now, you don't even have to look at your phone to identify
certain callers. With Caller ID 3 Name Announcement,
you can store up to 200 pre-recorded audio messages
that will be played through the telephone's handset,
3
matching a Caller ID number that is programmed with
a pre-recorded message.
Caller ID 3 Personal Greeting
Up to four personal greetings can be recorded and as-
signed to specifi c telephone numbers. The recording is
then played when that specifi c number calls. 3
Caller ID 3 / DID Call Routing
3
The system Administrator can assign up to 200 Caller ID
numbers and program them to route the call to the desired
extension, mailbox or custom service.
Dial By Name
Allows the caller to reach the intended extension or mailbox
simply by dialing the fi rst three or four letters of the extension
owner's last name.
Covering Extension
As an alternative to routing calls to the voice mail system,
each mailbox user can set a covering extension that can be
used when he or she is not available to answer calls.
Holiday Service
The system can accommodate up to 20 custom greetings
for holidays and can be programmed to play the special
greetings on those days.
Intercom Paging 1
Notifi es you of an incoming call even if your extension is
unanswered. The system will put the caller on hold, and use
an internal or external paging function to announce "I have
a call for..." You can answer the call from anywhere in your
facility by just dialing a pick-up code from any system phone.
Fax Detection
When a port receives a fax call (and a CNG tone is
detected), the system will automatically transfer the call
to the designated fax extension. This eliminates the need
for a dedicated fax line.
Timed Reminder Setting
Subscribers can set a timed reminder and confi rm the timed
reminder setting from the subscriber service. Subscribers
can do the following:
• Set the time and Mode Hour:1-12, Min:00-59, AM/PM,
• Cancel the timed reminded
• Review Current Setting
Windows-Based Administration
Designed primarily for the installer, the windows based
programming tool has several convenient options for the
system administrator to program and maintain KX-TVA
Voice Processing systems. The system comes with an easy
to use Windows®-based programming tool that includes
a custom service builder. The PC can be connected
using the built in USB port or (Internal Modem).
In addition, you can also access the system utilizing
your Local or wide area network. The KX-TVA
administration can also be done via the web.
Enhanced User Display
with KX-TDA Interactive LCD
Voice Mail Menus
What could be more convenient than using the display on Panasonic
KX-T7600 series telephone to view, select and access the messages in your
voicemail box?
When the KX-TVA Voice Processing System is added to a KX-TDA System
the KX-T7600 telephone displays are
interactive with the Voice Mail. As a
unifi ed platform these products work
together to share information including
routing information and telephone key
and display operations. The added
benefi t is clear as day; you no longer
need to remember all the key codes to
handle voice messages. When a user
calls the voice mail to retrieve their
messages, the voice mail provides
the appropriate screen display for the
user to select a function.
In the fi rst voicemail message screen
you now have the option to receive
and deliver messages, check message
distribution (mailbox management), or
check the status of the automated
attendant.
To check your "Received Messages"
simply scroll down to that option and
press the key, which brings you to the
next screen displaying the "Received
Messages". As you can see in the next
sequence there is a message from
Allen Anderson, along with the Caller
ID information. Thanks to this feature
you no longer have to wait until the
end of someone's message to fi nd out
the person's call back information.
You can review each of your messages
without listening to them, giving you
the power to "Play", "Erase", or "Save"
without spending the time listening to each one, you can easily organize and
control all of your messages. It even allows you to set a personal greeting by
simply pushing a button. Scroll through the "Automated Answer" screen and
select the message to callers that best fi ts your busy schedule. With the LCD
integrated voice mail menu, message control is at your fi ngertips!
The Message/Ringer Lamp lights to
indicate when a call comes in or
when a message has been received.
Soft keys are used in
conjunction with the
display to select a
function.
Navigation key
allows you to
scroll through the
messages on
the LCD display.