System Information - HP 501 Configuration And Administration Manual

System information

The System page enables you to download logs, settings, system tools outputs, and other
information that customer support uses to diagnose problems.
To download system information, select Maintenance > System.
In the Show tech area, you can download a file that can be read in a text editor. The file
contains configuration settings, including those that have been customized by the user. The file
is named showtech.rtf by default.
In the Save system information area, you can download an encrypted binary file. Although you
cannot read this file, you can provide it to customer support to assist in debugging efforts. This
file contains additional configuration and device information. It is named showdev.out by
default.
When you click Download in either section, you are prompted to select a location to save the
file.
46 Maintenance