Related Manuals for Sony GR170
Summary of Contents for Sony GR170
-
Page 1: Service Manual
PCG-GR150/GR150K/GR170/GR170K SERVICE MANUAL Lineup : PCG-GR150 PCG-GR150K PCG-GR170 PCG-GR170K 9-872-218-11 For American Area Illust : PCG-GR170K NOTEBOOK COMPUTER US Model Canadian Model S400... - Page 2 When mounting parts or routing wires, therefore, be sure to duplicate the original layout. Confidential PCG-GR150/GR150K/GR170/GR170K (AM) Caution Markings for Lithium/Ion Battery - The following or similar texts shall be provided on battery pack of equipment or in both the operating and the service instructions.
-
Page 3: Table Of Contents
5-1. Main Section ... 5-2 5-2. LCD Section – Made by SH/HI – ... 5-5 TABLE OF CONTENTS Page (to 1-16) ... 2-1 (to 2-1) ... 3-1 (to 3-2) ... 4-1 (to 4-2) (to 5-6) — 3 — Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 4: Chapter 1. Removal
CHAPTER 1. REMOVAL UNIT P 1-13 P 1-13 DISPLAY UNIT HARNESS P 1-13 P 1-13 P 1-13 PC CARD MBX-55 CONNECTOR BOARD P 1-9 P 1-9 BRACKET ASSY P 1-9 LEX-31 BOARD P 1-8 Confidential PCG-GR150/GR150K/GR170/GR170K (AM) ASSY P 1-13... -
Page 5: Main Electrical Parts Location Diagram
1-2. Main Electrical Parts Location Diagram SWX-78 Board IFX-159 Board CNX-140 Board Modem Card VIF-17 Board Inverter Unit MBX-55 Board SWX-79 Board PWS-16 Board LEX-31 Board SO-DIMM Speaker LCD Unit PC Card Connector Speaker Combination Drive DC Fan Heat Sink (AL) Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 6: Removal
1. HDD, Battery Door 6 HDD 4 Screw M3X4 (X2) (Gold) HDD Sheet 5 HDD Bracket 3 Screw M3X4 (X2) (Gold) 1 Two Claws 2 HDD Door 5 HDD Assy 2 Battery Door 3 Screw M3 (Black) Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 7: Combination Drive, Cnx-143 Board
Note : If the DVD-RW Assy cannot be removed, there is a case that the portion (A) on the rear of the main unit is secured by screw. Remove the screw blind seal (Cap Bay) and check it. Confidential PCG-GR150/GR150K/GR170/GR170K (AM) (M1.7X3.5) (Black) -
Page 8: Hood Key Board Assy, Keyboard Unit
“1-4. Replacing the CPU ”. MBX-55 Board CN1151 MBX-55 Board CN101 6 Nickel Hydrogen Battery PCG-GR150/GR150K/GR170/GR170K (AM) 1 Cushion (Hood) 2 Special Head Screw (M2X4) (Black) 6 Hood Key Board Assy Label ID (U) 1 0 Numbr P3 Kind Screw (M2) (X3) -
Page 9: Hinge Cover
5. Hinge Cover Hinge Cover Two Claws 2 Two Claws 1 Two Claws 4 Two Hinge Covers : claw part Hinge Cover Two Claws Two Claws Two Claws Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 10: Display Base
6. Display Base 2 Special Head Screw (M2X6) (X4) (Gold) VIF-17 Board CN9321 5 Five Claws 4 Claw 1 Screw M3 (X2) (Black) 9 Display Base Display Assy Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 11: Escushion (Jog)
Switch (Back). 8. Palm Rest Assy 4 0 Numbr P3 Kind Screw (M2X16) (X2) (Black) 3 Special Head Screw 6 Palm Rest Assy (M2X6) (X5) (Gold) MBX-55 Board CN2002 2 Special Head Screw (M2X4) (X5) (Black) Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 12: Latch Detector Assy, Lex-31 Board, Pws-16 Board
MBX-55 Board CN2601 3 Special Head Screw (M2X4) (X3) (Black) 4 Plate ATI Sheet ATI Filament Tape (W9X30) 8 Special Head Screw (M2X6) (Gold) q; Heat Sink (AL) 9 Thermal Sheet AL 5 Screw (Hex) (X2) (Silver) Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 13: Assy
Drive Sheet MBX-55 Board CN1202 1 Special Head Screw (M2X6) (X2) (Gold) Confidential PCG-GR150/GR150K/GR170/GR170K (AM) 2 Bracket 1394 5 Spacer (PWS) (X2) (Silver) 3 PC Card (Eject, Right) Connector 7 Special Head Screw (M2X4) (X2) (Black) 9 IO Bracket Assy 6 Screw (Hex) q;... -
Page 14: Swx-79 Board, Touch Pad
Protrusion Switch (Back) Hole Flexible Palm Rest Assy Sheet Speaker Holder 3 Screw M2X4 (X2) (Black) 4 Speaker Holder qs Flexible Flat Cable (8p) IFX-159 Board CN4502 qd Screw M2X4 (X2) (Black) qf IFX-159 Board Sheet (MS) Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 15: So-Dimm
15. SO-DIMM 16. Modem Card, CNX-140 Board 1 Special Head Screw (M2X4) (Black) 2 Modem Door Assy Confidential PCG-GR150/GR150K/GR170/GR170K (AM) 1 Special Head Screw (M2X4) (Black) 2 DIMM Door Assy 6 Modem Card 1-12 Removal of SO-DIMM PCG-GR170/GR170K Only Slot for the standard memory (Compulsory). -
Page 16: Lcd Section - Made By Sh/Hi
Order of releasing the claws b Order of locking the claws 7 Special Head Screw Filament Tape (W19X50) Display Assy 1-13 PCG-GR150/GR150K/GR170/GR170K (AM) How to release the claw c Bezel 14 Assy Display Assy (M2X4) (X2) (Black) Confidential... -
Page 17: Lcd Unit, Bracket Lcd L (Sa)
2. LCD Unit, Bracket LCD L (SA), Bracket LCD R (SA) 1 +P M2X3 Lock (X2) (Gold) 2 Bracket LCD L (SA) 3. Inverter Unit, LCD Harness, Display Assy Confidential PCG-GR150/GR150K/GR170/GR170K (AM) 5 LCD Unit 4 LCD Harness 2 Inverter Unit 3 Special Head Screw... -
Page 18: Replacing The Cpu
Lock release position NOTE: Rotate a flat-blade screwdriver to the lock position securely. If not, the operation of the CPU may become unstable. Lock position Reference marks Lock position 1-15 CPU socket CPU socket Confidential PCG-GR150/GR150K/GR170/GR170K (AM) -
Page 19: Dip Switch Setting Of The Mbx-55 Board
LCD are used as shown in the following table and the DIP switch setting differs depending on the LCD type. MODEL Name of LCD GR170/GR170K GR150/GR150K Confidential PCG-GR150/GR150K/GR170/GR170K (AM) Part No. DIP switch setting The upper position where ON indication is shown is the ON position . The lower A-8066-841-A position is the OFF position. -
Page 20: Chapter 2. Self Diagnostics
CHAPTER 2. SELF DIAGNOSTICS ATTENTION Please confirm “Self Diagnostics” method which will be informed you with distribution of “Self Diagnostics” software. Confidential PCG-GR150/GR150K/GR170/GR170K (AM) (END) -
Page 21: Chapter 3. Block Diagram
(+3,5VALW/ Batt CHG) SMBUS0_2 LID_SW POWER_SW POWER_LED MS_LED STANDBY_LED NUM_LED BATT1_LED CAPS_LED BATT2_LED SCROLL_LED HDD_LED SPEAKER LEX-31 SWX-78 PCG-GR150/GR150K/GR170/GR170K (AM) (END) DC-IN Port1 Port2 RJ-45 ETHER S-VIDEO Parallel DSUB-25 Serial DSUB-9 PS/2 Mini DIN-6 for KBD A/V OUT LINE IN... -
Page 22: Chapter 4. Frame Harness Diagram
(Side-B) TOUCH PAD JOG DIAL From board to connector (direct connection) Harness (connector at both end) Harness (soldered at one end) Connectors soldered on board and appearing on the panel PCG-GR150/GR150K/GR170/GR170K (AM) (END) MONITOR CN9301 VIF-17 Board (Side-A) CN8101 PWS-16 Board... -
Page 23: Chapter 5. Exploded Views And Parts List
0 are critical for safety. Replace only with part number specified. Les composants identifiés par une marque 0 sont critiques pour la sécurité. Ne les remplacer que par une pièce portant le numéro spécifié. PCG-GR150/GR150K/GR170/GR170K (AM) CHAPTER 5. Confidential... -
Page 24: Main Section
4-655-961-01 SHEET FAN CASE X-4624-119-1 ASSY PLATE KEYBOARD 4-654-837-01 SHEET BAY BOARD 4-656-169-32 (GR150)...LABEL (ID) (U) 4-656-169-22 (GR150K)...LABEL (ID) (U) 4-656-169-12 (GR170)...LABEL (ID) (U) 4-656-169-02 (GR170K)...LABEL ID (U) 4-654-380-11 CAP BAY 4-657-284-01 ADHESIVE TAPE 4-656-070-01 PLATE (PARM) 4-656-207-01 PLATE ATI... - Page 25 Supplied with 3 (Refer to Page 5-6.) Supplied with 15 Supplied with 37 Supplied with 67 Supplied with 67 GR170/GR170K Only Supplied with 49 PCG-GR150/GR150K/GR170/GR170K (AM) Confidential...
-
Page 26: Lcd Section - Made By Sh/Hi
* 410 4-653-735-11 BRACKET LCD L (SA) A-8066-841-A (GR170/GR170K)... 1-476-789-11 (GR150/GR150K)... * 412 4-653-736-11 BRACKET LCD R (SA) 1-961-254-11 (GR170/GR170K)...HARNESS, LCD 1-961-256-11 (GR150/GR150K)...HARNESS, LCD X-4623-633-1 HINGE LEFT 1-476-735-11 INVERTER UNIT X-4623-634-1 HINGE RIGHT X-4624-047-1 ASSY DISPLAY (EXP) 4-641-726-41 SCREW (M2), SPECIAL HEAD... - Page 27 ® VAIO Notebook Quick Start PCG-GR150/150K PCG-GR170/170K...
- Page 28 VAIO® Notebook Quick Start...
- Page 29 Contents Welcome ...5 Features... 6 Unpacking Your Notebook... 7 Registering Your Notebook ... 9 Setting Up Your VAIO Locating Controls and Ports ... 12 Connecting a Power Source ... 17 Starting Your Notebook ... 23 Shutting Down Your Notebook ... 24 Using Power Saving Modes...
- Page 30 VAIO® Notebook Quick Start Troubleshooting the Modem ...54 Troubleshooting Audio...55 Troubleshooting the Printer ...56 Getting Help ... 57 Support Options...58 VAIO Support Agent...59...
-
Page 31: Welcome
Welcome Congratulations on your purchase of the Sony VAIO combined leading-edge technology in audio, video, computing, and communications to provide you with state-of-the-art personal computing. In this chapter, you will find information on the following topics: ❑ Features ❑ Unpacking Your Notebook ❑... -
Page 32: Features
VAIO® Notebook Quick Start Features ✍ For a complete description of the specifications of your VAIO Specifications flyer supplied with your notebook. ❑ Exceptional performance — Your notebook includes a Mobile Intel ® Pentium III processor-M ❑ Portability — Rechargeable battery pack provides hours of use without AC power. -
Page 33: Unpacking Your Notebook
Unpacking Your Notebook Remove the following hardware items from the box: Main unit Rechargeable battery pack * The removable hard disk drive and removable optical disc drive are preinstalled in your notebook. Unpacking Your Notebook Power cord AC adapter Weight saver... -
Page 34: Software Cds
VAIO® Notebook Quick Start Documentation ® ❑ VAIO Notebook Quick Start — Contains information on unpacking and setting up your notebook, supplementary updates, and software information. ® ❑ Microsoft Windows Millennium Edition Getting Started or Microsoft Windows 2000 Professional Edition Getting Started manual — Explains how to use the basic features of this latest Windows operating system. -
Page 35: Registering Your Notebook
Registering Your Notebook Take advantage of Sony’s commitment to quality customer support and receive these benefits by registering your notebook: ❑ Sony Customer Support — Talk to a Support Representative to troubleshoot problems you may be having with your notebook. ❑... - Page 36 VAIO® Notebook Quick Start...
-
Page 37: Setting Up Your Vaio Notebook
Setting Up Your VAIO Notebook In this chapter, you will find information on how to set up and install your Sony ® VAIO Notebook. The following topics are discussed: ❑ Locating Controls and Ports ❑ Connecting a Power Source ❑ Starting Your Notebook ❑... -
Page 38: Locating Controls And Ports
VAIO® Notebook Quick Start Locating Controls and Ports Front Memory Stick indicator Num Lock indicator Caps Lock indicator Scroll Lock indicator Power indicator Battery 1 and 2 indicators Hard disk drive indicator LCD (Liquid Crystal Display) screen Keyboard Speakers Left and right buttons Touchpad Battery bay Power button... - Page 39 Left Back button for center ™ Jog Dial control ™ Center Jog Dial CD-RW/DVD Combo Drive or DVD-ROM drive in multipurpose bay * This multipurpose bay can house either an optical disc drive or a secondary battery. † i.LINK is a trademark of Sony used to designate that a product contains an IEEE 1394 connection. The i.LINK connection may vary, depending on the software applications, operating system, and compatible i.LINK devices.
- Page 40 VAIO® Notebook Quick Start Right Cooling vent Drive bay with removable hard disk drive Battery bay...
- Page 41 Back Cooling vent DC In port Printer port VGA port AV Out jack * There is a protruding dot above the Microphone jack to further distinguish it from other jacks and ports. Do not connect a microphone to the Headphone jack. Warning: Only connect 10Base-T and 100Base-TX cables to the Ethernet port.
- Page 42 VAIO® Notebook Quick Start Bottom Tilt stands Multipurpose bay Release lever Port replicator connector...
-
Page 43: Connecting A Power Source
Connecting a Power Source You can use either AC power or a rechargeable battery pack as a power source. Using the AC Adapter Plug the cable attached to the AC adapter into the DC In port on the notebook. Plug one end of the power cord into the AC adapter. Plug the other end of the power cord into an AC outlet. -
Page 44: Using Battery Power
VAIO® Notebook Quick Start ❑ When the AC adapter is not used, unplug it from the AC outlet. ❑ Use only the AC adapter supplied. Do not use any other AC adapter. Using Battery Power You can use one or two battery packs as a source of power. The second battery pack inserts into the multipurpose bay on the left side of the notebook. - Page 45 Insert the battery pack into the battery bay on the right side of the notebook. Inserting battery pack Lift the battery bay cover up until it clicks into place. ✍ If the port replicator is attached to your notebook, do not attempt to insert or remove the battery pack.
- Page 46 VAIO® Notebook Quick Start To view battery indicators There are two battery indicators on the notebook. One indicator is for the primary battery pack located in the battery bay. The second indicator is for the optional secondary battery pack that can be inserted into the multipurpose bay. Battery indicators Battery Indicator Description...
- Page 47 To remove the battery pack Push the battery bay cover down to open it. Pull out the battery pack. Removing the battery pack Push in and lift up the battery bay cover until it clicks. You will lose data if you remove the battery pack while the notebook is on and not connected to the AC adapter, or if you remove the battery while the notebook is in a power saving mode.
- Page 48 VAIO® Notebook Quick Start ❑ You can extend battery life by changing the power management modes in the PowerPanel utility. See “Using Power Saving Modes” on page 25 for more information. ❑ The battery pack supplied with your notebook is a lithium-ion battery and can be recharged at any time.
-
Page 49: Starting Your Notebook
Starting Your Notebook Slide the LCD lock lever in the direction of the arrow, and lift the cover. Opening the notebook LCD lock lever Press the power button on top of the notebook until the green power indicator turns on. ✍... -
Page 50: Shutting Down Your Notebook
VAIO® Notebook Quick Start If necessary, adjust the brightness controls for the LCD display as follows: ❑ To decrease brightness, press Fn+F5 then the down or left arrow key. ❑ To increase brightness, press Fn+F5 then the up or right arrow key. Shutting Down Your Notebook To avoid potential loss of data, follow these steps to shut down your notebook. -
Page 51: Using Power Saving Modes
✍ If you are still unable to shut down the notebook, press the power button and hold it for more than four seconds. This operation may result in data loss. Using Power Saving Modes When you use a battery as the source of power for your notebook, you can take advantage of power management settings to conserve battery life. - Page 52 VAIO® Notebook Quick Start To activate Hibernate mode To activate Hibernate mode, press the key combination Fn+F12. ✍ (Windows 2000) The “Save to Disk Manager” screen appears, and then the notebook enters Hibernate mode. Do not move the notebook until its power indicator turns off. To return to normal mode To return to normal mode, turn on the notebook by pressing the power button.
-
Page 53: Adding Memory
Adding Memory ® Your Sony VAIO Notebook enables you to install and replace memory modules to expand the functionality of your notebook. In this chapter, you will find information on the following topics: ❑ Precautions and Procedures ❑ Removing a Memory Module ❑... -
Page 54: Precautions And Procedures
VAIO® Notebook Quick Start Depending on the model you purchased, either 128 MB of memory is preinstalled in one of the two available memory module bays (128 MB x 1), or 256 MB of memory is preinstalled utilizing both memory module bays (128 MB x 2). -
Page 55: Models With 128 Mb Memory
Models with 128 MB Memory Typical expansion memory configuration Total System Memory (MB) Models with 256 MB Memory Typical expansion memory configuration Total System Memory (MB) Slot 1 (MB) Slot 1 (MB) Precautions and Procedures Slot 2 (MB) Slot 2 (MB) -
Page 56: Removing A Memory Module
VAIO® Notebook Quick Start Removing a Memory Module Shut down your notebook and disconnect all peripheral devices, such as your printer. Unplug the notebook and remove the battery pack(s). After the notebook has cooled, loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook. -
Page 57: Installing A Memory Module
Tighten the screw on the memory bay cover. ✍ Your notebook comes with a memory module installed in the memory slot. To upgrade your memory, removal of these modules may be necessary before installing your upgrade memory module. installing a Memory Module Follow steps 1 to 4 of “Removing a Memory Module”... -
Page 58: Viewing The Amount Of Memory
VAIO® Notebook Quick Start Viewing the amount of memory Restart the notebook, then click the Start button on the Windows taskbar. Select Programs, then select Sony Notebook Setup, and click Sony Notebook Setup. The Sony Notebook Setup screen appears. Click the “About This Computer” tab to view the amount of system memory. If the additional memory is not shown, repeat steps 1 through 4 in “installing a Memory Module”... -
Page 59: About The Software On Your Notebook
About the Software on Your Notebook ® Your Sony VAIO Notebook is ready to help you work, play, learn, and communicate as soon as you turn it on. In this chapter, you will find information on the software that comes with your notebook and how to use the Recovery CDs: ❑... -
Page 60: Overview Of Software
VAIO® Notebook Quick Start Overview of Software ® Adobe Acrobat Reader Adobe Systems, Inc. (http://www.adobe.com/) Acrobat Reader software allows you to view, navigate, and print electronic documents in Adobe Portable Document Format (PDF), an open file format that is intended to preserve the fidelity of documents created on all major computer platforms. -
Page 61: Microsoft Word
® CompuServe 2000 CompuServe Interactive Services, Inc. (http://www.compuserve.com/) CompuServe is the most comprehensive source of organized business and educational information online today. CompuServe allows you to access the vastness of the Internet, without wasting time wading through it. Maximize your time online with CompuServe. ™... -
Page 62: Norton Antivirus
VAIO® Notebook Quick Start ® Netscape Communicator Netscape Communications Corporation (http://help.netscape.com/) Netscape Communicator is an all-in-one Internet tool that makes it easy to browse the web, send Internet e-mail, chat, read newsgroups, and compose great Web documents. ™ Norton AntiVirus Symantec Corporation (http://www.symantec.com/techsupp/) Norton AntiVirus is the world’s leading anti-virus software. - Page 63 Overview of Software ® Quicken 2001 Intuit, Inc. (http://www.intuit.com/support/) Quicken is a fast, easy way to organize your finances. Quicken works just like your checkbook, so it is easy to learn and use. Quicken manages all your finances, bank accounts, credit cards, investments, and loans. You can even pay your bills online. ™...
- Page 64 VAIO® Notebook Quick Start Smart Connect (Windows 2000 only) Sony Electronics Inc. (http://www.sony.com/pcsupport/) Smart Connect allows you to use an i.LINK cable to connect your VAIO Notebook to another VAIO computer that supports Smart Connect. You can then use one computer to copy, delete, and edit files on the other computer.
-
Page 65: Using Your Recovery Cds
Using Your Recovery CDs The following sections describe how to use the Application Recovery, Driver Recovery, and System Recovery utilities. Using the Application Recovery CD(s) The Application Recovery CD utility enables you to reinstall individual applications if they become corrupted or are accidentally erased. Reinstalling an individual software title may correct a problem you are experiencing with your notebook or software application;... -
Page 66: Using The Driver Recovery Cd
VAIO® Notebook Quick Start Using the Driver Recovery CD The Driver Recovery CD utility enables you to reinstall individual drivers if they become corrupted or are accidentally erased. You can reinstall an individual driver to correct a problem that you are experiencing with your computer, hardware, or software application. - Page 67 The System Recovery CD contains a backup copy of all the software originally installed on your hard disk drive. It can be used only to recover the hard disk of the notebook you purchased. The System Recovery utility gives you Full Restore with Format. That is, it formats the hard disk drive, then restores all the original software.
- Page 68 VAIO® Notebook Quick Start Check that “Yes” is selected, then press Enter. The notebook restarts from the Recovery CD. ✍ Your system may include one or two System Recovery CD(s). If you have two System Recovery CD(s), insert the first CD to run the System Recovery program. You are prompted to insert the second CD once the information from the first CD has been installed.
-
Page 69: Troubleshooting
Troubleshooting You may encounter common problems when using your Sony VAIO Since many problems have simple solutions, try the suggestions provided in this chapter before you contact Sony PC Support (http://www.sony.com/pcsupport). This chapter provides you with information on the following topics: ❑... -
Page 70: Troubleshooting The Notebook
VAIO® Notebook Quick Start Troubleshooting the Notebook (Windows Me only) When starting your notebook for the first time, the VAIO InitManager dialog box will appear. Please select “OK” to begin initial setup. If you do not execute the initial setup, you cannot use part of VAIO original hardware functions such as Power Management tool, scroll function of touchpad, and keyboard shortcut functions combined with the Fn key. - Page 71 Press to select Exit, then press message “Load default configuration now?” appears. Select Yes and press Enter. Select Exit (Save Changes), and then press Enter. The message “Save Configuration changes and exit now?” appears. Select Yes, and then press Enter. The notebook restarts. ✍...
-
Page 72: My Notebook Stops Responding Or Does Not Shut Down
VAIO® Notebook Quick Start If your notebook continues to display the message “Operating system not found,” and Windows does not start, use your supplied System Recovery CD to restore the software titles shipped with your notebook. See “Using the System Recovery CD(s)”... -
Page 73: The Power Management Setting Is Not Responding
My notebook does not enter the power saving mode I selected. (Windows Me only) ❑ Click Start, point to Program, point to Accessories, point to System Tools, and then click System Information. The Help and Support window appears. ❑ Click System Configuration Utility under the Tools menu. ❑... -
Page 74: Troubleshooting The Lcd Screen
VAIO® Notebook Quick Start Troubleshooting the LCD Screen My LCD screen is blank. ❑ Check that the notebook is plugged into a power source and that it is turned on. ❑ Check that the power indicator on the notebook is on. ❑... -
Page 75: Troubleshooting The Mouse And Touchpad
Troubleshooting the Mouse and Touchpad My mouse does not work. ❑ If you are using an external mouse, check that the mouse is plugged into the mouse connector. See “Connecting a PS/2 External Mouse or Keyboard” in ® the online VAIO Notebook User Guide for more information. - Page 76 VAIO® Notebook Quick Start The pointer does not move while using the Touchpad or Mouse. ❑ Press the Windows key and use the arrow keys to select Shut Down. When the Shut Down Windows dialog box appears, press Enter. ❑ (Windows Me) If you cannot turn off your notebook as described in the step above, press Ctrl+Alt+Delete simultaneously to restart the notebook.
-
Page 77: Troubleshooting Drives, Pc Cards, And Peripheral Devices
Troubleshooting Drives, PC Cards, and Peripheral Devices Troubleshooting Drives, PC Cards, and Peripheral Devices My floppy disk drive (optional) cannot write to a floppy disk. ❑ Check that the optional, external floppy disk drive is properly connected to your notebook. See “Connecting an External Floppy Disk Drive” in the ®... -
Page 78: My Optical Disc Drive Tray Does Not Open
VAIO® Notebook Quick Start My optical disc drive tray does not open. ❑ Check that the notebook is turned on. ❑ Press the Eject button on the optical disc drive. ❑ If the Eject button does not work, open the tray by inserting a sharp, pointed object (such as a paper clip) in the hole to the right of the Eject button. -
Page 79: Troubleshooting Software
Troubleshooting Software My software program stops responding or crashes. Contact the software publisher or designated provider for technical support. Refer to “Using the System Recovery CD(s)” on page 40 for more information. When I click an application icon, the message “You must insert the application CD into your optical disc drive”... -
Page 80: Troubleshooting The Modem
VAIO® Notebook Quick Start Troubleshooting the Modem My modem does not work. ❑ Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” in the online VAIO information. ❑ Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. -
Page 81: Troubleshooting Audio
Troubleshooting Audio My speakers make no sound. ❑ If the built-in speakers are turned off, press Fn+F3 to turn on the speakers. You can also turn on the speakers using the center Jog Dial control. ❑ If the speaker volume is turned to the minimum, press Fn+F4, and then press ➜... -
Page 82: Troubleshooting The Printer
VAIO® Notebook Quick Start Troubleshooting the Printer I cannot print. ❑ The default setting for the printer port mode is correct for most printers. If you cannot print, try changing the printer port mode. In Sony Notebook Setup, select the Printer tab. If the printer port mode is set to ECP, change it to bi-directional. -
Page 83: Getting Help
Getting Help Sony provides you with several support resources to answer questions about your ® Sony VAIO Notebook or the preinstalled software. In this chapter, you will find information on where to find and use the resources available to you: ❑... -
Page 84: Support Options
VAIO® Notebook Quick Start Support Options If you have questions about your notebook or the preinstalled software, refer to the following resources for answers in the sequence listed below. ® VAIO Notebook User Guide ® This online VAIO Notebook User Guide and printed VAIO provide you with information on how to maximize your notebook capabilities and solve common problems. -
Page 85: Vaio Support Agent
VAIO Support Agent VAIO Support Agent VAIO Support Agent helps you repair your own software problems without the assistance of a support analyst. VAIO Support Agent's advanced diagnostic technology identifies and tracks characteristics of your software applications and basic network settings. These diagnostics protect and store information in a retrievable format that enables you to restore your software to a previous working state. - Page 86 VAIO® Notebook Quick Start From the VAIO Support Agent main window, click the Quick Fix Wizard button. The Welcome window appears. Click Next. The “Quick Fix Wizard: Begin VAIO Support Agent Diagnostics” dialog box appears. Select the “Diagnose and fix my software” option. Select the software you wish to repair from the drop-down list.
-
Page 87: Using Common Solutions
Using Common Solutions Common Solutions offers automated, One-Click Fixes to repair common software problems. These solutions can integrate information such as knowledge base articles and Frequently Asked Questions (FAQs). You can run One-Click Fixes directly from VAIO Support Agent or from a Web browser. Click the Common Solutions button. -
Page 88: About Automatic Updates
VAIO® Notebook Quick Start Click the resize arrows next to the SupportAction categories to expand or collapse the categories. Common Solutions dialog box (2nd level) Select the appropriate SupportAction from the list. Click Run or double-click the desired SupportAction. The available SupportActions are shown in bold type. -
Page 89: Update Notification
Agent Status Update You can choose from four response options: ❑ Give the Agent your permission to contact the Sony Support Server for any updates or fixes that are available specifically for your computer. The Agent continues to prompt you for your permission to retrieve updates. ❑... -
Page 90: Vaio Support Agent Properties
VAIO® Notebook Quick Start ambulance icon on your task tray to blink. You should always check the ambulance icon in the task tray after the system checks for updates. If the icon is blinking, double-click the ambulance icon to view the update. ✍... -
Page 91: Using Support Central
Using Support Central The Support Central feature uses Internet resources to help you fix your software. Support Central searches the Internet for answers to your questions, additional information from knowledge base systems, and the latest software updates for your protected software. Support Central also lets you contact live support agents for additional help. - Page 92 VAIO® Notebook Quick Start ✍ Support Central retains your registration information, so you are only required to register once. If you log on to your computer with a different user name or have recovered your system using the System Recovery CDs, Support Central may require you to register again.
- Page 93 VAIO Support Agent Support Central: Current Issues page When you log on to Support Central, the Current Issues page displays, enabling you to continue working on your open issues or to close them if you are finished. Support Central has a tracking feature that stores your current issues, enabling you to return and work on them later.
- Page 94 VAIO® Notebook Quick Start Support Central: Support Wizard page If you log on to Support Central with a new issue, or if you do not have any open issues, the Support Wizard appears. You can begin searching on the new issues. ✍...
- Page 95 Index AC adapter 7, 17 AC power 17 Application Recovery CD 39 battery packs 18 charging 19 inserting into battery bay 18 rechargeable 17 removing 21 brightness adjusting 24 buttons Start (Windows) 24 cables power cord 17 CD-RW/DVD Combo Drive 6, 13 charging battery packs 19 choosing power source 18...
- Page 96 VAIO® Notebook Quick Start installing 31 removing 30 microphone troubleshooting 55 modem troubleshooting 54 mouse troubleshooting 49 notebook starting 23 troubleshooting 53 unpacking 7 optical disc drive 6 optical disc drive tray troubleshooting 52 PC Card troubleshooting 52 ports DC In 17 power cord 17 switch 23...
- Page 98 © 2001 Sony Electronics Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Sony, VAIO, the VAIO logo, VAIO Smart, DVgate, Handycam, Media Bar, MovieShaker, PictureGear, and i.LINK are trademarks of Sony. All other trademarks are trademarks or registered trademarks of their respective owners. Printed in USA 4-655-646-11...
- Page 99 PCG-GR150/GR150K/GR170/GR170K (AM) List of PCG-GR Series (As of July, 2001) Model Name PCG-GR150 PCG-GR150K PCG-GR170 PCG-GR170K Printed in USA 9-872-218-11 Service Manual Part No. 9-872-218-11 This manual and the constituent data may not be replicated, copied nor reprinted in whole or in part without prior written authorization of Sony Corporation.