HP 242 G1 Maintenance And Service Manual
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HP 242 G1 Maintenance And Service Manual

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HP 242 G1 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP 242 G1

  • Page 1 HP 242 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 5 Display ..............................5 Top ............................... 6 TouchPad ..........................6 Lights ........................... 7 Buttons and fingerprint reader (select models only) ............8 Keys ............................. 9 Left ..............................10 Right ..............................
  • Page 8 Packaging and transporting guidelines ............. 30 Workstation guidelines ..............30 5 Removal and replacement procedures for Customer Self-Repair parts ..........32 Component replacement procedures ....................32 Battery ..........................33 Hard drive .......................... 34 WLAN module ........................37 mSATA drive ........................39 Memory module .........................
  • Page 9 Hard drive specifications ........................86 DVD±RW Double-Layer with SuperMulti Drive .................. 87 9 Backup and recovery in Windows 7 ......................88 Creating recovery media with HP Recovery Disc Creator ..............89 Creating recovery media ....................89 Backing up your information ....................... 89 Performing a system recovery ......................

  • Page 10: Product Description

    Product description Category Description Discrete models models Product Name HP 242 G1 Notebook PC √ √ ● Processors Intel® Core® i5-3230M 2.60-GHz processor (SC turbo up to 3.20- √ √ GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) ●...
  • Page 11 √ √ Dual digital microphone DTS Premium HD Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1 PC, USB 2.0, M-JPEG, 1280×720 by 30 frames per second) Supports no webcam option Ethernet Integrated 10/100/1000 network interface card (NIC) √...
  • Page 12 Broadcom BCM943228 802.11abgn 2x2 Wi-Fi + Bluetooth 4.0 Combo Adapter ● Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter External media cards HP Multi-Format Digital Media Reader √ √ SD support Push-push insertion/removal Internal Card One half-size mini-card slot for WLAN; mSATA flash cache 24G/32G slot √...
  • Page 13 Category Description Discrete models models Security Support for: √ √ ● Kensington security lock ● Fingerprint reader ● Supports no fingerprint reader option Operating system Preinstalled: √ √ ● Windows 7 Professional 64 ● Windows 7 Professional 32 ● Windows 7 Home Basic 32 ●...

  • Page 14: External Component Identification

    On: The webcam is in use. Webcam (select models only) Records video and captures still photographs. For information on using the webcam in Windows 8, access HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.

  • Page 15: Top

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides. In Windows 7, these notices are located in Help and Support.

  • Page 16: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Windows 8: Off: The computer is off. Windows 7: Off: The computer is off or in Hibernation. NOTE: For select Windows 8 models, the Intel®...

  • Page 17: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or the key. Windows 8: Windows button Windows 8: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 19: Left

    Left Component Description Power connector Connects an AC adapter. ● AC adapter/Battery light White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 89 percent.

  • Page 20: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides.

  • Page 21: Front

    Component Description Optical drive eject button (select models Releases the optical drive disc tray. only) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 22: Bottom

    Bottom Component Description Battery lock latch Locks the battery in the battery bay. Battery bay Holds the battery. Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23 Windows 8: HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app. Windows 7: Contact support through Help and Support.

  • Page 24: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Service tag...
  • Page 25 Item Description Function Serial number (s/n) This is an alphanumeric identifier that is unique to each product. Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

  • Page 26: Computer Major Components

    Computer major components Computer major components...
  • Page 27 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): For use in Indonesia 728127-D61 For use in Taiwan 728127-AB1 For use in Thailand 728127-281...
  • Page 28 Item Component Spare part number Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 35 W) 700628-002 Intel Celeron 1020M 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 35 W) 727918-002 (14) Speakers (include left and right speakers and cables) 718443-001 (15) Base enclosure (includes 4 rubber feet, battery lock latch, and battery release latch)

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For use in models with a webcam 724297-001 For use in models without a webcam 728281-001 Webcam/microphone module (includes double-sided adhesive) 728284-001 Display panel cable (includes webcam/microphone module cable) 724298-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 728280-001 Display hinges...

  • Page 30: Plastics Kit

    Plastics kit Item Component Spare part number Plastics kit 728283-001 Top cover corner covers Memory cover door Hard drive cover door Plastics kit...

  • Page 31: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 2.5-in 676521-001 750-GB, 5400-rpm, 2.5-in 634250-001 500-GB, 7200-rpm, 7.0-mm 703267-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 7.0-mm 645193-001 Hard Drive Hardware Kit, includes: 718432-001...

  • Page 32: Miscellaneous Parts

    65-W AC adapter for use in all countries and regions except the People’s Republic of China and 710412-001 India 65-W AC adapter for use in the People’s Republic of China and India 714657-001 Mouse, laser 674318-001 HP Ultraslim Keyed Cable Lock 703372-001 HP Business Case 718550-001 Power cord (3-pin, black, 1.83-m): For use in Europe 490371-021...
  • Page 33 703267-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or hard drive connector cable) 703372-001 HP Ultraslim Keyed Cable Lock 708462-001 4-cell, 41-Wh, 2.80-Ah, Li-ion battery 710412-001 65-W AC adapter for use in all countries and regions except the People’s Republic of China...
  • Page 34 RTC battery 718441-001 Rubber Kit (includes rubber feet) 718443-001 Speakers (includes left and right speakers and cables) 718550-001 HP Business Case 724295-001 Display enclosure 724296-001 Base enclosure (includes 4 rubber feet, battery lock latch, and battery release latch) 724297-001 Display bezel for use in models with a webcam...
  • Page 35 Spare part Description number flag 728280-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 728281-001 Display bezel for use in models without a webcam 728282-001 Display hinges (includes left and right hinges) 728283-001 Plastics kit, includes memory cover, hard drive cover, and service cover 728284-001 Webcam/microphone module (includes double-sided adhesive) 728285-001...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 40 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer...

  • Page 42: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 43: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector cable. These components are included in the Hard Drive Hardware Kit, spare part number 718432-001. Description Spare part number 1-TB, 5400-rpm, 2.5-in 676521-001 750-GB, 5400-rpm, 2.5-in 634250-001...
  • Page 44 Remove the hard drive service cover. The hard drive service cover is included in the Plastics Kit, spare part number 718432-001. Disconnect the hard drive connector cable (1) from the system board. Lift the hard drive to remove it from the hard drive bay (2). If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the connector toward you.
  • Page 45 Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 46: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Broadcom BCM943228 802.11abgn 2x2 Wi-Fi + Bluetooth 4.0 Combo Adapter 730668-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 47 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 48: Msata Drive

    mSATA drive Description Spare part number 32-GB mSATA drive 728857-001 Before removing the mSATA drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 49: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 50 Lift the rear edge of the memory module service cover (2) and swing it up and forward until it disengages from the computer. Remove the memory module service cover. The memory module service cover is included in the Plastics Kit, spare part number 728283-001.

  • Page 51: Optical Drive

    Optical drive All optical drive spare part kits contain a bezel and bracket. Description Spare part number DVD±RW Double-Layer with SuperMulti Drive 728285-001 Before removing the optical drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Remove the optical drive (3). If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.
  • Page 53 Remove the optical drive bracket (2). Reverse this procedure to install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 54: Rtc Battery

    RTC battery Description Spare part number RTC battery 718440-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 55: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 56: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number For use in Indonesia 728127-D61 For use in Taiwan 728127-AB1 For use in Thailand 728127-281 For use in the United States 728127-001 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 57 Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest.
  • Page 58 Remove the keyboard (3). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 59: Top Cover

    Top cover Description Spare part number Top cover (includes TouchPad) 724300-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 60 Remove the two Phillips PM2.0×2.0 broad head screws (2) in the optical drive bay that secure the top cover to the computer. Turn the computer upright with the front toward you and open it. Release the following ZIF connectors on the system board: ●...

  • Page 61: Fingerprint Reader Board

    Remove the top cover (2). Reverse this procedure to install the top cover. Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 725239-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Lift the fingerprint reader bracket up off of its alignment pins and out of its slot in the top cover (3). The fingerprint reader is held in place with double-sided adhesive. Carefully pry the fingerprint reader up off of the top cover (4). Reverse this procedure to install the fingerprint reader board.

  • Page 63: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 718436-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) 728410-001 Before removing the TouchPad button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 65 Remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 66: Fan

    Description Spare part number Fan (includes cable) 718430-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 67 Turn the computer right side up, with the front toward you. Open the computer. Remove the tape (1) that attaches the fan to the heat sink. Remove the two Phillips PM2.0×4.5 screws (2) that secure the fan to the base enclosure. Remove the fan (3) from the base enclosure.

  • Page 68: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes cable) 718435-001 Before removing the audio/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 69 Remove the audio/USB (4) from the base enclosure. Reverse this procedure to install the audio/USB board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 70: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System board for use in models without Windows 8 and with 2-GB of discrete graphics memory 725243-001 System board for use in models with Windows 8 Standard and with 2-GB of discrete graphics 725243-501 memory System board for use in models with Windows 8 Professional and with 2-GB of discrete graphics...
  • Page 71 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page ● Heat sink (see Heat sink on page ●...
  • Page 72 Release the ZIF connector (2) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board. Release the power connector (1) from the clips and molding built into the base enclosure. Release the power connector cable (2) from the routing channel built into the base enclosure. Remove the three Phillips PM2.5×4.5 screws (3) that secure the system board to the base enclosure.

  • Page 73: Power Connector Cable

    Remove the system board by sliding it up and to the right an angle (2). Reverse this procedure to install the system board. Power connector cable Description Spare part number Power connector cable 732625-001 Before removing the power connector cable, follow these steps: Turn off the computer.

  • Page 74: Heat Sink

    Fan (see Fan on page System board (see System board on page Remove the power connector cable: Turn the system board upside down, with the front toward you. Disconnect the power cable from the system board. Reverse this procedure to install the power connector cable. Heat sink Description Spare part number...
  • Page 75 Memory module service cover (see Memory module on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Fan (see Fan on page System board (see System board on page Remove the heat sink: Turn the system board upside down, with the front toward you.
  • Page 76 UMA models: Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four Phillips PM2.0×4.5 screws (1) that secure the heat sink to the system board. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.

  • Page 77: Processor

    Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 711903-002 cache, 35 W) Intel Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-002 Intel Core i3-3120M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)
  • Page 78 Keyboard (see Keyboard on page Top cover (see Top cover on page Fan (see Fan on page System board (see System board on page Heat sink (see Heat sink on page Remove the processor: Turn the system board upside down, with the front toward you. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click.

  • Page 79: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 718443-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 80 Remove the speakers (2). Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 81: Display Assembly Subcomponents

    Display assembly subcomponents NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. A Raw panel support kit is available using spare part number 724299-001. To remove the display assembly and access the display assembly subcomponents, follow these steps: Turn off the computer.
  • Page 82 Remove the display assembly (4) from the computer. If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two crew covers (1) and the two Phillips PM2.5×3.5 screws (2) that secure the display bezel to the display assembly.
  • Page 83 Remove the display bezel (4). The display bezel is available using spare part number 724297-001 for models with a webcam and 728281-001 for models without a webcam. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully.
  • Page 84 If it is necessary to replace the display hinges: Release the grounding tape (1) that secures the left display hinge to the display enclosure. Remove the four Phillips PM2.5×3.0 screws (2) that secure the display hinges to the display enclosure. Remove the display hinges (3).
  • Page 85 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part number 725240-001. If it is necessary to replace the display panel cable: Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.
  • Page 86 Remove the display panel cable (3). The display panel cable is available using spare part number 724298-001. If it is necessary to replace the wireless antenna: Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the wireless antenna cables from the clips (2) and routing channel built into the top edge and right side of the display enclosure.
  • Page 87 Remove the wireless antenna (3). The wireless antenna are available using spare part number 728280-001. Reverse this procedure to reassemble and install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 88: Computer Setup (Bios) And Advanced System Diagnostics In Windows 7

    Computer Setup (BIOS) and Advanced System Diagnostics in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 89: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the key and the arrow keys to select File >...

  • Page 90: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 91: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...
  • Page 92 To start Advanced System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

  • Page 93: Specifications

    Specifications Computer specifications 34.7cm, 24.5cm, 2.45cm, and 2.0kg Metric U.S. Dimensions Width 34.7 cm 13.66 in Depth 24.5 cm 9.66 in Height (front to rear) 3.1 cm 1.22 in Weight 2.2 kg 4.85 lbs Input power Operating voltage and current 19.5 Vdc @ 3.33 A –...

  • Page 94: 35.6 Cm (14.0-In) Display Specifications

    35.6 cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.60 cm 6.93 in Width 31.20 cm 12.28 in Diagonal 35.70 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.197 ×...

  • Page 95: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB** 500-GB** 320-GB** Dimensions Height 2.5 in 2.5 in 9.5 and 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 95 g 95 g...

  • Page 96: Dvd±Rw Double-Layer With Supermulti Drive

    DVD±RW Double-Layer with SuperMulti Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R and CD-RW CD-ROM, CD-ROM XA, MIXED MODE DVD+R, DVD+RW, DVD-R, DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, DVD-RAM Video CD), Multisession CD, CD- EXTRA, Portfolio, CD-R, CD-RW), CD- R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM...

  • Page 97: Backup And Recovery In Windows 7

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 98: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted.

  • Page 99: Performing A System Recovery

    NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.

  • Page 100: Using F11 Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 101: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 102: 10 Statement Of Volatility

    Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 103 Fingerprint Sensor; press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 104: Non-Volatile Memory Usage

    Code is updated when the writing data to this customer (keyboard, system BIOS is updated. memory and is available accessible) mouse, & on the HP website. battery Writing data to this management). ROM in an inappropriate manner can render the PC non- functional.
  • Page 105 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed Reader Flash fingerprint ProtectTools Security application can make templates. Manager.

  • Page 106: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 107: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 108: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 109: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 100 Chapter 12 Recycling...

  • Page 110: Index

    Index right TouchPad 6 display panel cable AC adapter, spare part numbers Windows button 9 removal 76 23, 24 spare part number 20, 25, 77 advanced system diagnostics 82 drives, preventing damage 28 cables, service considerations 28 antenna DVD±RW Double-Layer with caps lock light, identifying 7 removal 77 SuperMulti Drive...
  • Page 111 transporting 30 workstation 30 keyboard network jack, identifying 10 product description 3 network lights, identifying 10 removal 47 hard drive spare part numbers 18, 25, 47 precautions 28 operating system, product keys product description 2 description 4 esc 9 removal 34 optical drive fn 9 spare part numbers 19, 22,...
  • Page 112 product description service tag 15 audio 2 serviceability, product webcam 5 chipset 1 description 4 webcam light, identifying 5 display panel 2 setup utility webcam, identifying 5 Ethernet 2 navigating and selecting 79 webcam/microphone module external media cards 3 restoring factory settings 80 removal 74 graphics 1 slots...

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