Compaq Presario 5600 Series Maintenance & Service Manual page 23

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Jumpers & Switches
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq
Utilities TEST program. These error codes help identify possible defective subassemblies.
IMPORTANT:
For assistance in the removal and replacement of a particular subassembly, see
Replacement Procedures
Click on the desired error code range or corresponding test for a description of each error
condition and actions required to resolve the error condition.
Error Code
Range
101-199
200-210
301-304
400-498
501-516
600-699
802-824
1101-1109
1201-1210
1700-1799
2402-2480
3206
3301-3305
66xx
8601
Top
Error Description
Code
1101-xx Serial Port Test
1109-xx Clock Register Test
Top
Error Description
Code
1201-xx Modem Internal Loop-Back Test
1202-xx Modem Time-Out Error
1203-xx Modem External Termination Test 2. Check the modem line.
1204-xx Modem Auto Originate Test
1206-xx Dial Multifrequency Tone Test
1210-xx Modem Direct Connect Test
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Error Description
Code
1700-xx Hard drive ID types test failed
1701-xx Hard drive format test failed
1702-xx Hard drive read test failed
1703-xx Hard drive write/read/compare
test failed
1704-xx Hard drive random seek test
failed
1705-xx Hard drive controller test failed
1706-xx Hard drive ready test failed
1707-xx Hard drive recalibration test
failed
1708-xx Hard drive format bad track test
failed
1709-xx Hard drive reset controller test
failed
1710-xx Hard drive park head test failed
1714-xx Hard drive file write test failed
1715-xx Hard drive head select test failed
1716-xx Hard drive conditional format test
failed
1717-xx Hard drive ECC* test failed
1719-xx Hard drive power mode test
failed
1730-x Fixed Disk 0 does not support
DMA Mode
1731-x Fixed Disk 1 does not support
DMA Mode
1740-x Fixed Disk 0 failed Set Block
Mode command
1741-x Fixed Disk 1 failed Set Block
Mode command
1750-x Fixed Disk 0 failed Identify
command
1751-x Fixed Disk 1 failed Identify
command
1760-x Fixed Disk 0 does not support
Block Mode
1761-x Fixed Disk 1 does not support
Block Mode
1790-x Disk 0 Configuration Error
1792-x Secondary Disk Controller Failure
1799-xx Invalid hard drive type failed
Top
Error Code Description
3301-xx DVD drive read test failed
3305-xx
66XX-xx
* Boot to DOS (Command Prompt only) or Windows (Not Safe Mode). Press the DVD drive
eject button (located on the front bezel) to eject the CD and retest.
Top
Error Code Description
2402-xx Video memory test failed
2403-xx Video attribute test failed
2404-xx Video character set test failed
2405-xx Video 80 × 25 mode 9 × 14
character cell test failed
2406-xx Video 80 × 25 mode 8 × 8
character cell test failed
2407-xx Video 40 × 25 mode test failed
2408-xx Video 320 × 200 mode color set
0 test failed
2409-xx Video 320 × 200 mode color set
1 test failed
2410-xx Video 640 × 200 mode test
failed
2411-xx Video screen memory page test
failed
2412-xx Video gray scale test failed
2414-xx Video white screen test failed
2416-xx Video noise pattern test failed
2418-xx ECG/VGC memory test failed
2419-xx ECG/VGC ROM checksum test
failed
2420-xx ECG/VGC attribute test failed
2421-xx ECG/VGC 640 × 200 graphics
mode test failed
2422-xx ECG/VGC 640 × 350 16-color
set test failed
2423-xx ECG/VGC 640 × 350 64-color
set test failed
2424-xx ECG/VGC monochrome text
mode test failed
2425-xx 640 × 480 graphics test failure
2431-xx 640 × 480 graphics test failure
2432-xx 320 × 200 graphics (256-color
mode) test failed
2448-xx Advanced VGA Controller test
failed
2451-xx 132-column Advance VGA test
failed
2456-xx Advanced VGA 256-Color test
failed
2468-xx Advanced VGA BitBLT test
2477-xx Advanced VGA datapath test
2478-xx Advanced VGA BitBLT test
2480-xx Advanced VGA Linedraw test
Top
Error Code Description
8601-xx Pointing Device Interface test
failed
Top
Error Code Description
3206-xx Audio System Internal Error
Top
Error Code Description
3301-xx CD drive read test failed
3305-xx
66XX-xx
Top
Maintenance & Service Guide
Presario 5600 Series Personal Computers
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Preface Product Description
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Specifications
Retest the system after completing each step.
If the problem has been resolved, do not
proceed with the remaining steps.
.
Test
Processor Test
Memory Test
Keyboard Test
Parallel Printer Test
Video Display Unit Test
Diskette Drive Test
Monochrome Video Test
Serial Test
Modem Communications Test
Hard Drive Test
Video Test
Audio Test
CD or DVD Drive Test
Pointing Interface Device Test
Serial Test Error Codes
Modem Communications Test Error Codes
Hard Drive Test Error Codes
DVD Drive Test Error Codes
Video Test Error Codes
Pointing Device Interface Test Error Codes
Audio Test Error Codes
CD Drive Test Error Codes
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Troubleshooting
& Replacement
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Connector Pins
Recommended Action
The following steps apply to error codes 1101-
xx through 1109-xx:
1. Check the switch settings on the
serial/parallel device, if applicable.
2. Replace the system board and retest.
Recommended Action
The following steps apply to error codes 1201-
xx through 1210-xx:
1. Refer to modem documentation for correct
Setup procedures.
3. Replace the modem and retest.
Recommended Action
The following steps apply to error codes 1700-
xx through 1799-xx:
1. Run Setup and verify drive type.
2. Replace the hard drive signal and power
cables and retest.
3. Replace the hard drive and retest.
4. Replace the system board and retest.
Recommended Action
The following steps apply to error codes 3301-
xx through 3305-xx and 66XX-xx:
1. Replace the DVD drive and retest.*
2. Check the jumper settings on the DVD
drive.
3. Check and/or replace the power and signal
cables and retest.
4. Ensure no DVD disk is inserted when
running the CD Drive tests. This will result in
a 66xx error. This is a test issue, not a CD
drive issue .
Recommended Action
The following steps apply to error codes 2402-
xx through 2456-xx:
1. Run Setup.
2. Replace the system board and retest.
The following steps apply to error codes 2402-
xx through 2456-xx:
1. Run Setup.
2. Replace the system board and retest.
The following steps apply to error codes 2468-
xx through 2480-xx:
1. Run Setup.
2. Replace the system board and retest.
Recommended Action
1. Replace with a working pointing device and
retest.
2. Replace the system board and retest.
Recommended Action
Replace the system board and retest.
Recommended Action
The following steps apply to error codes 3301-
xx through 3305-xx and 66XX-xx:
1. Replace the CD and retest.
2. Check the jumper settings on the CD drive.
3. Check and/or replace the power and signal
cables and retest.
4. Replace the CD drive and retest.
5. Replace the backplane.
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Illustrated Parts
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Power Cord Requirements
Removal and
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Removal