D-Link AirPremier N DAP- 2590 User Manual page 71

DAP-590 User's Manual
3. What variables may cause my wireless products to lose reception?
D-Link products let you access your network from virtually anywhere you want, however, the
positioning of the products within your environment will affect its wireless range.
4. Why does my wireless connection keep dropping?
 Antenna Orientation - try different antenna orientations for the DAP-2590. Try to keep the
antenna at least 6 inches away from the wall or other objects.
 If you are using 2.4 GHz cordless phones, X-10 equipment or other home security systems,
ceiling fans, or lights, your wireless connection will degrade dramatically or even drop. Try
changing the channel of your router, access point and wireless adapter to a different channel
to avoid interference.
 Keep your product away - at least 3-6 feet - from electrical devices that generate RF noise
like microwaves, monitors, electric motors, etc.
5. Why can't I get a wireless connection?
If you have enabled encryption on the DAP-2590, you must also enable encryption on all wireless
clients in order to establish a wireless connection.
 Make sure that the SSID on the AP and the wireless client are exactly the same. If they are
not, wireless connection cannot be established.
 Move the DAP-2590 and the wireless client into the same room and then test the wireless
connection.
 Disable all security settings.
 Turn off your DAP-2590 and the client. Turn the DAP-2590 back on again, and then turn on
the client.
 Make sure that all devices are set to Infrastructure mode.
 Check that the LED indicators are indicating normal activity. If not, check that the AC power
and Ethernet cables are firmly connected.
 Check that the IP address, subnet mask, gateway, and DNS settings are correctly entered
for the network.
 If you are using 2.4 GHz cordless phones, X-10 equipment, or other home security systems,
ceiling fans, or lights, your wireless connection will degrade dramatically or drop altogether.
Try changing the channel on your DAP-2590, and on all the devices in your network to avoid
interference.
 Keep your product away - at least 3-6 feet - from electrical devices that generate RF noise
like microwaves, monitors, electric motors, etc.
D-Link AirPremier N Dual Band PoE Access Point
Troubleshooting
71