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10 Troubleshooting
Problem
The PV System Setup Assistant cannot
find a Sunny Home Manager with the
serial number and registration ID en-
tered.
After you have entered the system
password, some devices are shown
with a warning symbol in the PV Sys-
tem Setup Assistant.
72
HoMan-IA-en-20
Cause and corrective measure
The Sunny Home Manager has already been assigned to
a system in Sunny Portal with your e-mail address.
Corrective measures:
• Delete the Sunny Home Manager from the system
(see the user manual "Sunny Home Manager in
Sunny Portal").
or
• Register the Sunny Home Manager with the PV
System Setup Assistant again (see Section 10.7,
page 76).
The Sunny Home Manager is assigned to a different sys-
tem in Sunny Portal, for instance, if you have bought the
Sunny Home Manager second-hand.
Corrective measures:
• If possible, contact the previous owners and ask
them to delete the Sunny Home Manager system in
Sunny Portal.
or
• Contact the Service (see Section 14, page 86).
The devices with warning symbols are inverters with BLUE-
TOOTH Piggy‑Back. These inverters switch off after dark.
For this reason, the Sunny Home Manager cannot access
the inverters at this time.
Corrective measures:
1. Select [Skip forward] in the PV System Setup
Assistant and finish registration without selecting the
inverters.
2. Once there is daylight and the inverters are switched
on, log in to Sunny Portal and add the inverters as
new devices to the Sunny Home Manager system
using the configuration wizard (see the user manual
"Sunny Home Manager in Sunny Portal").
SMA Solar Technology AG
Installation Manual
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