Troubleshooting - Zte Lever LTE User Manual

Troubleshooting

Problem Possible Causes
The standby time is related to your service
provider system configuration. The same
phone used with different service providers'
systems will not provide exactly the same
length of standby time.
Shortened The battery is depleted. In high temperature
standby time environments, battery life will be shortened.
If you are not able to connect to the
network, the phone will continue to send
out signals as it attempts to locate a base
station. Doing so consumes battery power
and will consequently shorten standby time.
Cannot turn your
Battery power has been depleted.
phone on
Unable to connect You are not within the network's service
to the network area.
Poor signal.
Cannot make
You have activated the Fixed dial numbers
outgoing calls
feature.
You have activated the Call barring feature.
You have entered an incorrect PIN code
PIN Code blocked
three consecutive times.
Unable to enter
information into The phonebook's memory is already full.
the phonebook
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Possible Solution
If you are located in an area where
signaling is weak, temporarily power off
the phone.
Use a new battery.
Change your location to one where the
network is accessible, or temporarily turn
off your phone.
Recharge the phone's battery.
Check the service area with your service
provider.
Move to an open space, or if you are inside
a building, move closer to a window.
Go to Call settings to check the Fixed
Dialing Numbers and disable it.
Upgrade the phone software.
Contact your service provider.
Delete unnecessary data from the contacts.
Problem Possible Causes
Phone crashes,
reboots, freezes, Some third-party software is not compatible
or cannot be with your phone.
powered on
Cannot answer
You have activated the Call barring feature.
incoming calls
Troubleshooting
Possible Solution
Reset the phone to factory status.
Enter safety mode and uninstall the
software that may cause the problem.
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