Calling The Hp Support Center; Contact Information; Before You Call - HP StorageWorks XP24000 Configuration Manual

Error condition
Logical volumes cannot be created
(lvcreate).
The file system cannot be created (newfs
command).
A file system is not mounted after
rebooting.
The disk array performs a self reboot
because the disk array was busy or it
logged a panic message.
The disk array responds "Not Ready" or
the disk array has displayed "Not Ready"
and timed out.
The host detects a parity error.
The host hangs or devices are declared
and the host hangs.

Calling the HP support center

If you are unable to resolve an error condition, contact the HP support center for assistance.

Contact information

Telephone numbers for worldwide technical support are listed on the HP support web site:
http://www.hp.com/support/.

Before you call

Be sure to have the following information available:
34 Troubleshooting
Recommended action
• The control file exists.
• The correct major number (64) and minor number are used
with mknod.
• The block-type device file exists and is entered correctly with
vgcreate.
• The physical volume is not already allocated to another volume
group.
Verify the following:
• The volume capacity for OPEN-x volumes is not greater than
the maximum capacity allowed. See
device emulations.
• The capacity of the volume group is not less than the total
capacity of the partitioned logical volume.
Verify that the character-type device file is entered correctly with
newfs(for example, /dev/vg01/r/vo/x).
Verify the following:
• The host was restarted correctly.
• The file system attributes are correct.
• The auto-mount information in the /etc/checklist
(/etc/fstab) file is correct.
Reboot the host.
Contact HP.
Check the HBA and make sure it was installed properly.
Reboot the host.
Make sure there are no duplicate disk array TIDs and that disk
array TIDs do not conflict with any host TIDs.
Appendix B - Disk array