Troubleshooting - US Robotics USR5441 Quick Installation Manual

Troubleshooting

Reset Procedure
If you need to restore the factory default settings of the Wireless MAXg Range Extender at any
time, press in and hold the RESET button for between five and ten seconds.
!
Warning: If you restore the factory default settings, the Wireless MAXg Range Extender
will lose any custom settings.
The Wireless MAXg Range Extender is not receiving any power.
Possible Solution:
Make sure the power supply of the Wireless MAXg Range Extender is connected to the power jack
on the Range Extender and to a standard power outlet.
The installation procedure did not begin when I inserted the Installation CD-ROM.
Possible Solution:
Some programs may keep the autoplay feature of the Installation CD-ROM from beginning. Close
any open applications and reinsert the Installation CD-ROM.
Possible Solution:
Click Windows Start, Run, type D:\setup (or the appropriate letter of your CD-ROM drive), and
click OK.
The Wireless MAXg Detection Utility is not locating the Range Extender to which I
want to connect.
Possible Solution:
Verify that all the physical connections of the Range Extender are securely connected.
Possible Solution:
Click Detect to rescan the network.
Possible Solution:
If the Range Extender to which you want to connect is not located after you click Detect, perform
the following steps:
1. The networking device that the Range Extender is connected to probably has some form of
Web User Interface where you can view a client list. Perform the neccesary steps to view this
client list in your networking device. Refer to your networking device's documentation to
determine how to view this information.
2. Locate the Range Extender in the client list by verifying the LAN MAC address that is on the
bottom label of the Range Extender and what appears in the client list. Write down the IP
address of the Range Extender for future reference.
3. Open a Web browser, type in the IP address of the Range Extender, and then press Enter.
This will open the Web User Interface of the Range Extender. Verify that all the connection
information is correct for the network to which the Range Extender is connected.
I am unable to communicate with the Wireless MAXg Range Extender.
Possible Solution:
Be certain that you have each wireless PC card, PCI adapter, or USB adapter set to Infrastructure
mode. Verify that you are using the same Network Name (SSID) and Security information as the
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