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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help
or calling for service, please provide a detailed description of the problem, your appliance's
complete
model and serial numbers, and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance
problems often result from little thinos you can find and fix without tools of any kind. Please
heck the chart below for problems YOU can fix. It-could save YOU the cost of a service call..
PROBLEM
POSSIBLE
CAUSE
SOLUTION
Nothing
will
The unit is not wired into a live
Wire the unit into a live circuit with proper
operate
circuit with proper voltage.
voltage. (See Installation Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
The oven will not
You have not set the electronic
Refer to pages 14-27 for setting the
operate
control correctly.
electronic control.
You have programmed
a
Wait for the start time to be reached or
delayed start time.
cancel and reset the control.
The surface units
A household fuse has blown or a
Replace household fuse or reset circuit
will not operate
circuit breaker has tripped.
breaker.
You are not setting the control
Push control knobs in before turning to a
knobs correctly.
setting.
Control
knob(s)
You are not pushing in before
Push control knob(s) in before turning to a
will not turn
turning.
setting.
The Self-Clean-
The range clock does not show
Reset clock to show the correct time of
ing cycle will not
the correct time of day.
day. (See page 12.)
operate
The Lock Lever is not in the
Move Lock Lever all the way to the right.
Clean position - all the way to
the right.
You have programmed
a
Wait for the start time to be reached.
delayed start time.
continued
on next page
37
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