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Make sure that your phone is not in flight mode.
The caller's name/number does not appear when a call is received
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Check that you have subscribed to this service with your carrier.
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Your caller has concealed his/her name or number.
I cannot find my contacts
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Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
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You can adjust the volume during a call by pressing the Volume Up/Down key.
•
Check the network strength
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Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual
•
Check with your carrier to make sure that your subscription includes this service.
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Make sure this feature does not require an ALCATEL ONETOUCH accessory.
When I select a number from my contacts, the number cannot
be dialed
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some files or save the files
in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
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Contact your network carrier to check service availability.
I cannot access my voicemail
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Make sure your carrier's voicemail number is correctly entered in "Voicemail
number".
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Try later if the network is busy.
I am unable to send and receive MMS
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Check your phone memory availability as it might be full.
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Contact your network carrier to check service availability and check MMS
parameters.
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Verify the server center number or your MMS profile with your carrier.
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