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• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCL Communication Ltd. or any of
its affiliates be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling (855-
368-0829) or going to (www.alcatelonetouch.us). We have placed many
self-help tools that may help you to isolate the problem and eliminate the
need to send your wireless device in for service. In the case that your
wireless device is no longer covered by this limited warranty due to time
or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier's name, alternate daytime
phone number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards, or any
other accessories such as the power adapter. You must properly package
and ship the wireless device to the repair center. TCL Communication Ltd.
is not responsible for devices that do not arrive at the service center or
are damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA.
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