Alcatel OneTouch Pop 3 5065W User Manual page 114

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When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
Try connecting in another location.
Verify the network coverage with your carrier.
Check with your carrier that your SIM card is valid.
Try selecting the available network(s) manually.
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one printed on your
warranty card or box.
Make sure that the internet access service of your SIM card is available.
Check your phone's Internet connection settings.
Make sure you are in a place with network coverage.
Try connecting at a later time or another location.
Invalid SIM card
Make sure the SIM card has been correctly inserted (see "Inserting or removing
the SIM card").
Make sure the chip on your SIM card is not damaged or scratched.
Make sure the service of your SIM card is available.
Unable to make outgoing calls
Make sure you have dialed a valid number and have touched
For international calls, check the country and area codes.
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
Check your subscription status with your carrier (credit, SIM card valid, etc.).
Make sure you have not barred outgoing calls.
Make sure that your phone is not in flight mode.
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network).
Check your subscription status with your carrier (credit, SIM card valid, etc.).
Make sure you have not forwarded incoming calls.
Make sure that you have not barred certain calls.
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