Telephone Problems - Canon PIXMA MX310 series Quick Start Manual

• Cannot Send a Fax Clearly
Cause Action
The document is not loaded correctly,
• Remove the document, then reload it on the Platen Glass or the ADF. See
or the Platen Glass, the inner side of
"Loading Original Documents" on page 8.
the Document Cover, or the ADF is
• Clean the Platen Glass, the inner side of the Document Cover, or the ADF
dirty.
and reload the document. See "Cleaning Your Machine" on page 73.
The image quality setting or the scan
On the LCD, set an image quality suitable and a scan contrast suitable for the
contrast selling is not suitable for the document. See "Adjusting the Scan Contrast or the Image Quality (Fax
document. Resolution)" on page 42.
The original document is loaded with When loading the document on the Platen Glass, the side to be scanned should
the wrong side facing upwards. be face down.
When loading in the ADF, the side to be scanned should be face up.
You are scanning thick (max. 0.39 Press on the Document Cover with your hand when scanning.
inches /10 mm) or curled documents.
• Repeated Errors Occur When You Send a Fax
Cause Action
The telephone line condition or the
connection is poor.
Reduce the transmission start speed. Refer to "TX START SPEED" in "FAX
SEITINGS" of the User's Guide on-screen manual.
If there is a poor line or connection, reducing the transmission start speed may
correct the error.
Telephone Problems
• Cannot Dial
Cause Action
The telephone line is not correctly
connected.
The telephone line type is not set
correctly.
Check that the telephone line is connected correctly. Refer to your setup sheet.
Check the telephone line type setting and change it as necessary. See "Selling
the Telephone Line Type" on page 32.
• Telephone Disconnects During a Call
Cause Action
The power cord, the telephone line, or
the telephone (or another external
device such as an answering machine
or a computer modem) is not
connected securely.
Check that the power cord, the telephone line, and the telephone (or another
external device such as an answering machine or a computer modem) are
connected securely.
100 Troubleshooting
• Cannot Send a Fax Clearly
Cause Action
The document is not loaded correctly,
• Remove the document, then reload it on the Platen Glass or the ADF. See
or the Platen Glass, the inner side of
"Loading Original Documents" on page 8.
the Document Cover, or the ADF is
• Clean the Platen Glass, the inner side of the Document Cover, or the ADF
dirty.
and reload the document. See "Cleaning Your Machine" on page 73.
The image quality setting or the scan
On the LCD, set an image quality suitable and a scan contrast suitable for the
contrast selling is not suitable for the document. See "Adjusting the Scan Contrast or the Image Quality (Fax
document. Resolution)" on page 42.
The original document is loaded with When loading the document on the Platen Glass, the side to be scanned should
the wrong side facing upwards. be face down.
When loading in the ADF, the side to be scanned should be face up.
You are scanning thick (max. 0.39 Press on the Document Cover with your hand when scanning.
inches /10 mm) or curled documents.
• Repeated Errors Occur When You Send a Fax
Cause Action
The telephone line condition or the
connection is poor.
Reduce the transmission start speed. Refer to "TX START SPEED" in "FAX
SEITINGS" of the User's Guide on-screen manual.
If there is a poor line or connection, reducing the transmission start speed may
correct the error.
Telephone Problems
• Cannot Dial
Cause Action
The telephone line is not correctly
connected.
The telephone line type is not set
correctly.
Check that the telephone line is connected correctly. Refer to your setup sheet.
Check the telephone line type setting and change it as necessary. See "Selling
the Telephone Line Type" on page 32.
• Telephone Disconnects During a Call
Cause Action
The power cord, the telephone line, or
the telephone (or another external
device such as an answering machine
or a computer modem) is not
connected securely.
Check that the power cord, the telephone line, and the telephone (or another
external device such as an answering machine or a computer modem) are
connected securely.
100 Troubleshooting