Troubleshooting; Checkpoints - Samsung MS23J5133A series User Manual

Troubleshooting

You may encounter a problem using the oven. In that case, first check the table below and
try the suggestions. If a problem persists, or if any information code keeps appearing on the
display, contact a local Samsung service centre.

Checkpoints

If you encounter a problem with the oven, first check the table below and try the
suggestions.
Problem
General
The buttons cannot
be pressed properly.
The time is not
displayed.
The oven does not
work.
The oven stops while
in operation.
The power turns off
during operation.
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MS23J5133A_EU_DE68-04328C-00_EN.indd 46
Cause
Foreign matter may be caught
between the buttons.
For touch models: Moisture is
on the exterior.
Child lock is activated.
Power is not supplied.
The Eco (power-saving) function
is set.
Power is not supplied.
The door is open.
The door open safety
mechanisms are covered in
foreign matter.
The user has opened the door to
turn food over.
The oven has been cooking for
an extended period of time.
The cooling fan is not working.
Trying to operate the oven
without food inside.
There is not sufficient
ventilation space for the oven.
Several power plugs are being
used in the same socket.
Action
Remove the foreign matter and
try again.
Wipe the moisture from the
exterior.
Deactivate Child lock.
Make sure power is supplied.
Turn off the Eco function.
Make sure power is supplied.
Close the door and try again.
Remove the foreign matter and
try again.
After turning over the food,
press the Start button again to
start operation.
After cooking for an extended
period of time, let the oven cool.
Listen for the sound of the
cooling fan.
Put food in the oven.
There are intake/exhaust outlets
on the front and rear of the
oven for ventilation. Keep the
gaps specified in the product
installation guide.
Designate only one socket to be
used for the oven.
2015-01-21 6:23:15